Role Description These represent a significant portion of the day-to-day work and require candidates with strong production operations, incident management, release management, disaster recovery, and service reliability experience. - Lead production support activities for critical customer-facing applications and services. - Coordinate application release activities, deployment planning, implementation execution, and post-release validation. - Manage change requests throughout the approval and implementation lifecycle. - Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communications. - Drive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented. - Present incident reviews and service improvement recommendations to leadership teams. - Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments. - Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings. - Coordinate monthly security scanning and remediation activities with QA and partner teams. - Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives. - Maintain CMDB and Configuration Item (CI) documentation and operational records. - Manage operational forecasts, capacity planning, and health service reporting. - Collaborate with third-party vendors and external partners to resolve service requests and production issues. - Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation. - Support cloud platform operations, including Kubernetes, Kafka, GCP, and HCP Console technologies. - Coordinate onboarding of Kafka topics, event streams, and related data integrations. - Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency. Qualifications - Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience. - 8+ years of experience in object-oriented programming language JAVA. - 5+ years’ experience as a lead production support for critical customer-facing applications and services. - 3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications. - 3+ years of experience with any one public cloud platform like AWS or Azure or GCP. - 2+ years of experience with container technologies like Docker and Kubernetes. - 1+ years of experience with automation and scripting tools such as Python and Bash. Requirements - Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management. - Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues. - Experience with public cloud platforms, hybrid cloud environments, and migration strategies. - Experience with REST API design, microservices, and event-driven architecture. - Experience with configuration and deployment management tools such as Ansible, Terraform. - Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems. - Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana. - Experience with incident response and post-mortem analysis. - Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

Role Description We are seeking an experienced Site Reliability Engineer (SRE) with expertise in: - Infrastructure as Code tools like Terraform - Core CI/CD tools such as Azure DevOps - Monitoring tools including DataDog and AWS CloudWatch The ideal candidate will have: - Commercial experience in technologies like Dotnet or Java - Skills in troubleshooting, incident resolution, and improving service and change management processes - Strong leadership in client-facing discussions and engagement with third-party suppliers - An SRE Foundation certificate and a cloud provider associate-level certification are highly beneficial Commercial experience and proficiency with industry standard: - IAC tooling (Terraform preferably, or ARM/bicep and CloudFront) - Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab) - Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch) - Commercial experience in at least one core technology (Dotnet, Java, AI/Data Engineering, Golang) - Troubleshooting issues and identifying systemic failings indicated by incidents/failures - Implementing fixes - Proposing solutions for reducing toil - Providing leadership in the Incident resolution process, including creating and maintaining documentation, and providing key input to Post-mortem analysis - Improving Service Requests and Change Management processes, both technically and through stakeholder management - Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) - Lead discussion in client-facing meetings and discussions around the SRE process, and identifying areas for increasing SRE footprint - Engaging with suppliers and 3rd parties for support, requests and opportunities Qualifications - 3-9 Years experience - Bachelor’s degree (or equivalent) in computer science or related discipline - SRE Foundation certificate (DevOps Institute) and a Cloud provider (AWS, Azure, GCP) 'associate'-level certification, or completed during the probationary period - Proficiency in Azure and Kubernetes, with hands-on experience in managing and deploying applications - Expertise in Infrastructure as Code (IaC) using Terraform for efficient and scalable infrastructure management Preferred Qualifications - Certified Kubernetes Administrator / Application Developer - Certified Azure DevOps Engineer - Experience with monitoring tools such as NewRelic or Splunk for effective system monitoring and alerting - Familiarity with Harness for continuous delivery and deployment processes - Strong programming skills in .Net, Java, or JavaScript for developing robust and scalable applications

• Ensure highly available, resilient, and maintainable systems to support our business growth model, with a focus on Automation, Monitoring, Continuous Integration, and Delivery. • Develop and implement automated provisioning solutions for applications and infrastructure. • Provision and maintain cloud infrastructures in Azure. • Provide operational and system expertise to software delivery teams. • Resolve issues reported via Service Desk systems. • Optimize information access, server infrastructure performance, and integrity. • Maintain documentation including server build docs, configuration standards, and infrastructure architecture. • Develop corrective action plans and Root Cause Analysis documents for internal and client distribution. • Execute activities for automating and streamlining infrastructure operations and DevOps processes. • Build and maintain tools for deployment, monitoring, and operations — leveraging the latest technologies including Agentic AI. • Ensure that the technical environment is properly monitored and correctly used, with timely resolution of technical issues. • Identify system performance issues and oversee the development and use of tools to resolve them. • Support and maintain both customer-facing production environments as well as QA and Development environments. • Report and manage risk in line with ISO 27001 controls. • Preserve assets, information security, and control structures.

• Design, develop, and maintain modern full-stack applications. • Build scalable APIs, microservices, and cloud-native solutions. • Automate infrastructure and deployment pipelines using DevOps best practices. • Develop secure, reliable, and high-performing applications on Microsoft Azure. • Monitor, troubleshoot, and continuously improve application performance and reliability. • Collaborate with architects, developers, QA engineers, and stakeholders to deliver high-quality solutions.