• Develop comprehensive monitoring solutions to provide full visibility to the different platform components • Build and enhance dashboards and alerting to monitor our apps and platform components • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents • Evaluate our apps and platform components performance, provide improvements to meet our response goals • Engage with the development team throughout the life cycle to help develop software for reliability and scale • Improve our CI/CD processes to make them as boring as possible (automatization, bots implementation and etc.)

Role Description We're looking for a capable DevOps / Cloud Engineer to own meaningful parts of our AWS estate, ship CI/CD improvements, and help maintain the security and reliability of systems that serve BFSI enterprise clients worldwide. You'll work closely with our Senior Engineer and will help bring a junior engineer up to speed. What You'll Do - Build and maintain AWS infrastructure using Terraform — ECS Fargate, VPCs, RDS, S3, IAM, and related services - Manage and improve GitHub Actions CI/CD pipelines across multiple environments - Work within our IaC orchestration (TACOS) system for multi-tenant deployments - Support AWS networking — VPC design, security groups, Route 53, PrivateLink basics - Help maintain security controls — IAM policies, logging, alerting, access reviews - Contribute to compliance evidence gathering for SOC 2 / ISO 27001 - Troubleshoot infrastructure issues across ECS, networking, DNS, and security - Write and maintain runbooks and documentation What Success Looks Like Within your first few months, you'll: - Take ownership of key parts of Hupo's cloud infrastructure and become comfortable operating across our AWS environment and deployment workflows. - Ship improvements to our CI/CD pipelines, infrastructure automation, and operational tooling to improve reliability and developer experience. - Support the team in maintaining secure, scalable, and reliable systems for our enterprise BFSI customers. You’ll also be expected to continuously: - Identify opportunities to improve infrastructure, automation, and operational processes. - Take ownership of incidents and production issues, driving them through to resolution. - Document systems, share knowledge, and contribute to raising the engineering bar across the team. Qualifications - 3+ years in a DevOps, Cloud, or SRE role - Solid AWS fundamentals — VPC, ECS or EKS, IAM, S3, RDS - Terraform — comfortable writing and reviewing HCL at module level - GitHub Actions CI/CD — building, debugging, and maintaining pipelines - Linux, bash, and scripting - Security-aware — least-privilege IAM, secrets management basics - Good written communication for async remote work Nice-to-Haves - IaC orchestration tool experience (any TACOS) - AWS multi-account or AWS Organizations exposure - Azure exposure (even light) - SOC 2 or ISO 27001 familiarity - SaaS or AI product background - Python or Node.js scripting beyond bash - Cloudflare or advanced Route 53 DNS

Role Description We need a Sr. DevOps / Cloud Engineer to own our AWS and Azure environments, our multi-tenant deployment architecture, and our IaC CI/CD platform. You'll be a key technical voice on infrastructure decisions and will work directly with enterprise clients on security and integration requirements. What You'll Do - Own and evolve Hupo's AWS infrastructure — ECS Fargate, VPCs, IAM, RDS, PrivateLink, API Gateway, and more - Design and enforce AWS account organisation strategy — multi-account structures, AWS Organizations, SCPs, and landing zone patterns - Build and maintain multi-tenant deployment pipelines using a TACOS system (Terraform Automation and Collaboration), with per-client workspace and state isolation - Lead AWS networking design — VPC architecture, Transit Gateway, PrivateLink, NLB, and Private API Gateway for enterprise client integrations - Drive security and compliance posture for BFSI clients — SOC 2, ISO 27001, and enterprise security due diligence - Design and operate IAM Identity Center, cross-account role strategies, and external ID patterns for customer-deployed stacks - Manage GitHub Actions workflows for CI/CD across multiple environments and services - Lead infrastructure design decisions and produce ADRs, runbooks, and documentation - Mentor mid and junior engineers on the team What Success Looks Like - Take ownership of Hupo's cloud infrastructure across AWS and Azure, and become the go-to person for infrastructure architecture and operational decisions. - Design and implement scalable, secure, multi-tenant deployment patterns and CI/CD workflows that support our growing enterprise customer base. - Partner directly with enterprise customers and internal teams to deliver secure integrations, networking solutions, and compliance requirements for BFSI environments. - Continuously drive improvements in reliability, security, developer experience, and operational excellence across our infrastructure platform. - Document decisions, share knowledge, and raise the technical bar across the engineering team. Qualifications - 5+ years in a DevOps / Cloud / Platform Engineering role - Deep AWS expertise — multi-account architecture, VPC networking, IAM, ECS, Terraform - AWS account organisation — AWS Organizations, SCPs, Control Tower, or equivalent landing zone patterns - Advanced networking — Transit Gateway, PrivateLink, VPC Endpoint Services, NLB, Route 53 private zones - IaC orchestration (TACOS) — Spacelift, Terraform Cloud, Atlantis, or similar - Strong GitHub Actions CI/CD design and troubleshooting - Security engineering — IAM policies, least-privilege, audit trails, secrets management - Comfortable working async across time zones Nice-to-Haves - Azure alongside AWS (AKS, Entra ID, Azure networking) - Experience with enterprise BFSI security reviews or SOC 2 / ISO 27001 audits - Google Workspace + IAM Identity Center integration (SCIM / ssosync) - SaaS / AI product infrastructure background - FastAPI, Python, or Node.js service ownership - Cloudflare DNS management alongside Route 53

Title: Reliability Monitor Anaylst Location: United States Taylor, TX Full time Job Description: At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Assesses the compliance of both ERCOT and ERCOT Market Participants with Texas electric reliability laws, including the Texas Administrative Code, the Public Utility Regulatory Act (PURA), Texas Public Utility Commission (PUCT) Substantive Rules, ERCOT Protocols and Other Binding Documents, including analyzing data, conducting investigations and audits, drafting reports and providing testimony for the PUCT's Enforcement Division. Conducts and participates in reliability audits. Works closely with ERCOT Legal to provide technical expertise, collaborate on investigations, and ensure quality work is submitted to the PUCT. Works closely with ERCOT Subject Matter Experts (SMEs) to obtain necessary data and information required to determine reliability performance. JOB DUTIES - Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture. - Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. - Contributes to specific objectives and outcomes as directed. ADDITIONAL JOB DUTIES Level 2 and 3 - Builds and maintains data analysis reports and queries using such tools as SQL, Microsoft Excel, Python, and IBM Cognos - Identifies the performance measures and documentation requirements related to ERCOT regulatory standards requirements - Monitors and reports ERCOT and Market Participant performance and compliance with reliability-related ERCOT Protocols and Other Binding Documents requirements - Reviews ERCOT and Market Participant performance during System Events in accordance with PUCT and ERCOT requirements - Monitors Texas electric reliability law changes associated with reliability-related performance metrics, and updates assessment and monitoring procedures as appropriate. - Provides support to PUCT staff in reliability-related compliance and enforcement activities - Conducts audits to ensure ERCOT and ERCOT Market Participant are compliant with reliability-related requirements - Updates compliance tools, track effort and progress of audits and investigations, and manage library of audit documentation EXPERIENCE - Level 2: Requires minimum 1 year job related work experience in excess of degree requirements - Level 3: Requires minimum 3 years job related work experience in excess of degree requirements EDUCATION - Bachelor's Degree : Engineering or related field is required (Required) - or a combination of education and experience that provides equivalent knowledge to a major in such fields is required WORK LOCATION - Taylor, TX: - Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management - On-site schedules are flexible or may be rotated based on business needs as determined by the Manager - Remote work is required to be performed from your Texas residence. - Employees may opt to work on-site more than required or 100% of the time - #LI-DN ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $87,000 - $120,000