• Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives. • Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators. • Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows. • Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing. • Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation. • Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements. • Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs. • Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates. • Ensure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products. • Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.

• Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy. • Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures. • Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles. • Disseminate approved quality messaging and educational updates to the provider population with professional tact. • Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage. • Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.

• Delivers In-Clinic Services focusing on improving clinical performance of aesthetic practices • Identifies educational needs and develops recommendations • Supports online education via MyExcellence • Supports AMI Lead in AMI Event Delivery

• Represents Medtronic as device specialist during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems • Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products • Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics • Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership) • Responds promptly and professionally to device-related inquiries by customers and patients • Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager • Adheres to company policies and complies with required event reporting and documentation, utilizing Medtronic technology tools • Responsible for managing inventory provided for case coverage, including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold • Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level by partnering with colleagues and communicating effectively and regularly with Leadership • Maintains a working knowledge of competitive products • Regularly visits accounts to establish/maintain relationships with office staff and Health care providers • Accountable for placing orders with customer service for pending purchase orders and product replacement • Expected to work with materials management to collect POs for cases covered within the territory/district • Ensures personal understanding of all quality policies/system items that are personally applicable • Assists Management and Sales Training department in education/training of new employees within the district • Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly • Manages business expenses and budget effectively and in given timeframe • Mentors Associate Clinical Specialists • Completes all new hire therapy trainings as directed by medical education • Completes all corporate compliance training prior to date due • Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager