• Represents Medtronic as device specialist during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems • Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products • Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics • Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership) • Responds promptly and professionally to device-related inquiries by customers and patients • Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager • Adheres to company policies and complies with required event reporting and documentation, utilizing Medtronic technology tools • Responsible for managing inventory provided for case coverage, including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold • Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level by partnering with colleagues and communicating effectively and regularly with Leadership • Maintains a working knowledge of competitive products • Regularly visits accounts to establish/maintain relationships with office staff and Health care providers • Accountable for placing orders with customer service for pending purchase orders and product replacement • Expected to work with materials management to collect POs for cases covered within the territory/district • Ensures personal understanding of all quality policies/system items that are personally applicable • Assists Management and Sales Training department in education/training of new employees within the district • Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly • Manages business expenses and budget effectively and in given timeframe • Mentors Associate Clinical Specialists • Completes all new hire therapy trainings as directed by medical education • Completes all corporate compliance training prior to date due • Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager

• Provide detailed technical support for Superficial Venous Intervention products and procedures • Support sales representatives with customer product training and coverage for critical cases • Provide training on superficial venous ultrasound, the Closure System, Closure Fast, RFS, RFG2, VenaSeal, supporting supplies and materials required for our procedures, and products • Provide case support as needed to drive business • Training and educating customers on our products and associated procedures • Work with physicians and lab/office staff in case selection process • Resolve site customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management • Support territory sales strategy through partnership with sales • Demonstrate flexibility in supporting technical case coverage • Participate in company sponsored training/educational offerings • Provide regular feedback to Research and Development staff regarding product performance issues and possible product improvements • Work closely with Sales team to develop site specific sales strategies to assist in selling Venous Vascular products in the United States to established accounts • Keep manager informed of changes in work schedule and/or workload.

• Support day-to-day activities for one or more company sponsored clinical studies from planning and start-up through reporting and close-out under the direction of project leadership • Support development and maintenance of study plans, timelines, trackers, and operational documentation • Track study activities, site communications, and assigned deliverables to support execution against project timelines • Collaborate with internal stakeholders, CROs, vendors, and clinical sites to support study execution and ensure assigned activities are completed in accordance with protocols and applicable regulations (e.g., GCP, FDA, ISO 14155) • Support site and vendor interactions, including coordination of study materials, communications, follow-up items, and documentation needs • Escalate operational issues, delays, or risks to project leadership as appropriate • Maintain proper study documentation, including TMF maintenance • Draft and review key clinical documents such as ICFs, CRFs, tracking logs, operational plans, study plans, and IRB submissions • Support data review, data cleaning, query follow-up, reconciliation, and issue resolution activities in collaboration with data management, CROs, and study teams • Identify data discrepancies, protocol deviations, and documentation gaps and escalate issues appropriately • Support study and clinical regulatory activities including participation in study design, data review, protocol and report development, and contribution to clinical sections of regulatory submissions (e.g., IDE, PMA, 510(k), EU MDR) • Support audit and inspection readiness activities, including document preparation, follow-up, and resolution of assigned action items • Update company SOPs, templates, and protocols/reports for clinical requirements

Role Description This position is a field-based position based in Little Rock, AR in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products. Key Responsibilities - Clinical Interface: Acts as a senior clinical interface between the medical community and the business. - Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly. - Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage. - Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals. - Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas: - Sales support - Regional training seminars - Clinical studies/data collection - Trouble Shooting - New product in-service training to physicians, nurses and sales representatives - Mentors and provides leadership for less experienced Clinical Specialists. - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. Qualifications - Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. - 6+ years of related experience or a program certification from an accredited cardiac training program. - Must have IBHRE certification in CRM products for this role. - Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. - Familiarity with cath lab and operating room procedures and protocol. - Demonstrate advanced knowledge of cardiac pacing systems. - Must apply engineering skills and abilities to interpret and solve complex clinical problems. - Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. - Must be detail-oriented and capable of working independently. - Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. - Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software. Requirements - Must be capable of managing multiple assignments simultaneously and efficiently. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.