Enrollment Coordinator

GeneralGeneralFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Connecticut + 1 moreAll locations: Connecticut | New York

Posted

2 days ago

Salary

$44K - $60K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Enrollment Coordinator

CIEE Council on International Educational Exchange

• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset • You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way • With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians • Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach • Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year • Motivate and coach participants and families through the scholarship and application process • Work with families to overcome barriers associated with studying abroad in high school • Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness • Host virtual student and parent-facing webinars, presenting to large groups at a time • Present to students and parents in person at high schools and fairs in your territory • Review applications, accept applicants, and convert them to paid participants • Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals • Maintain accurate records of communication with customers in Salesforce (CRM system) • Provide on-program participant support for all programs throughout the year • Participate in sales training throughout the year and consistently work to develop your skills as a sales professional • Flexibility to work some evening hours to reach students and guardians when they’re available • Responsible for providing emergency support during 1-2 travel weekends per year • Opportunity to earn international travel up to once per year to chaperone student group flights

Job Requirements

  • Bachelor's degree or international equivalent
  • A minimum of two years of customer service or sales experience
  • The ability to navigate challenging conversations
  • International travel or study abroad experience is a plus
  • Experience working with diverse high school students is a plus
  • Additional language skills beyond English are a plus
  • Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences
  • Strong organisational skills and attention to detail

Benefits

  • Paid time off
  • Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

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