Enrollment Coordinator
Location
Connecticut + 1 moreAll locations: Connecticut | New York
Posted
2 days ago
Salary
$44K - $60K / year
Seniority
Mid Level
Job Description
Enrollment Coordinator
CIEE Barcelona
• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. • Own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. • Showcase the incredible value of all CIEE Global Navigator programs, including High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad. • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. • Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach. • Work through a high daily call volume, 20-60 calls per day, depending on the time of year. • Motivate and coach participants and families through the scholarship and application process. • Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness. • Host virtual student and parent-facing webinars, presenting to large groups at a time. • Present to students and parents in person at high schools and fairs in your territory, requiring some domestic travel. • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
Job Requirements
- Bachelor's degree or international equivalent
- A minimum of two years of customer service or sales experience
- The ability to navigate challenging conversations
- International travel or study abroad experience is a plus
- Experience working with diverse high school students is a plus
- Additional language skills beyond English are a plus
- Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
- Strong organisational skills and attention to detail.
Benefits
- Paid time off
- Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
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