• Drive project delivery: Coordinate multiple concurrent creative and marketing projects, ensuring high-quality work lands on time. • Manage resource workflows: Build flexible project timelines, proactively balancing team capacity and shifting resources as priorities change. • Optimise operational systems: Continually refine production workflows to simplify processes, clear bottlenecks, and keep our team agile. • Partner with stakeholders: Collaborate closely with internal project leads to manage expectations, solve delivery challenges, and provide project visibility. • Oversee budgets and resources: Manage production spend, external vendor relationships, and freelance contracts to scale content production. • Embed AI efficiencies: Work with our AI Ops team to test, adopt, and integrate smart automation tools that reduce manual tasks.

• Managing emails, calendars, and schedules. • Handling customer inquiries via phone, email, or chat. • Preparing reports, invoices, and business documents. • Coordinating meetings and projects. • Maintaining records and databases. • Assisting with bookkeeping and data entry. • Supporting sales, marketing, or HR functions. • Using tools like Microsoft Office, Google Workspace, Zoom, Slack, Trello, Asana, Salesforce, or CRM systems.

Role Description The Student Enrollment Coordinator for High School Study Abroad will grow student enrollment in CIEE’s transformative study abroad programs through effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. - Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. - Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach. - Work through a high daily call volume, 20-60 calls per day, depending on the time of year. - Motivate and coach participants and families through the scholarship and application process. - Provide professional and timely customer service to students and parents throughout the entire application process. - Host virtual student and parent-facing webinars, presenting to large groups at a time. - Present to students and parents in person at high schools and fairs in your territory. - Review applications, accept applicants, and convert them to paid participants. - Ensure that financial accounts for participants are accurate and paid in full. - Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals. - Maintain accurate records of communication with customers in Salesforce (CRM system). - Provide on-program participant support for all programs throughout the year. - Participate in sales training throughout the year and consistently work to develop your skills as a sales professional. - Flexibility to work some evening hours to reach students and guardians when they’re available. - Responsible for providing emergency support during 1-2 travel weekends per year. - Opportunity to earn international travel up to once per year to chaperone student group flights. - Other duties as assigned. Qualifications - Bachelor's degree or international equivalent. - A minimum of two years of customer service or sales experience. - The ability to navigate challenging conversations. - International travel or study abroad experience is a plus. - Experience working with diverse high school students is a plus. - Additional language skills beyond English are a plus. - Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences. - Strong organisational skills and attention to detail. Requirements - Location: Washington State (Seattle Metro Area Preferred). - Compensation: $45,000 - $60,000 Annually (on target earnings, inclusive of eligible incentive pay). Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on our eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Account (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

• Own the social media content calendar end-to-end: planning, creating, scheduling, and publishing on-brand content across channels. • Develop and pitch campaign concepts that build brand awareness and support demand generation goals. • Manage community engagement — monitor channels, respond to comments and messages, and flag opportunities or issues to the team. • Own performance reporting: track key metrics, identify trends, and turn them into recommendations for what's next. • Act as a brand voice guardian, making sure everything published is consistent with commonsku's tone and values. • Assist in planning and placing paid advertising with PPAI and other industry publications, and help track budgets and report on performance. • Draft press releases and other industry communications, working with the Manager, Brand and Demand on messaging and approval before distribution. • Help build and maintain relationships with industry media contacts and publications. • Support commonsku's presence at industry events and in industry-facing content. • Assist in the ordering and production of branded merchandise. • Oversee distribution lists and quality control for merch programs. • Support the Manager, Brand and Demand and Marketing Campaign Manager in planning and prioritizing brand and demand campaigns.