Role Description Mercier Consultancy Group is currently seeking a talented and motivated Italian Speaking Customer Agent For FinTech Department to join a dynamic, fast-growing financial technology team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals who are passionate about the FinTech sector and eager to build a rewarding career supporting customers across cutting-edge digital finance platforms. Key Responsibilities - Deliver professional, empathetic, and efficient customer support to Italian-speaking clients across digital banking, payment processing, and other FinTech services via phone, email, and live chat. - Assist customers with account inquiries, transaction issues, digital wallet management, and onboarding to FinTech platforms, ensuring a seamless and positive user experience. - Identify, investigate, and resolve customer concerns related to financial transactions, payment disputes, and account security in a timely and compliant manner. - Educate Italian-speaking customers on the features, products, and services offered by the FinTech platform, promoting digital financial literacy and product adoption. - Accurately document all customer interactions, issues, and resolutions within the CRM system, maintaining detailed and precise records in line with FinTech regulatory standards. - Collaborate closely with internal technical, compliance, and fraud prevention teams to escalate complex issues and ensure full resolution for the customer. - Monitor and flag suspicious account activity or potential fraud cases, adhering strictly to KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols. - Contribute to continuous service improvement by providing structured customer feedback and insights to team leaders and quality assurance departments. Qualifications - Native or fluent Italian language skills (spoken and written) are essential for this role. - Valid EU passport or EU citizenship (mandatory requirement). - A solid understanding of or genuine interest in the FinTech industry, including digital payments, online banking, cryptocurrency, or financial services technology. - Strong problem-solving abilities with a customer-first mindset and the capacity to handle sensitive financial inquiries with discretion and professionalism. - Proficiency in English at a communicative level for internal team collaboration and documentation purposes. - Previous experience in a customer service, contact centre, or financial services support role is considered a significant advantage. - Familiarity with CRM systems, ticketing tools, and digital communication platforms is desirable. - Ability to work effectively in a remote environment, demonstrating strong self-motivation, time management, and organizational skills. Benefits - Competitive Monthly Salary reflecting your skills and experience in the FinTech customer support field. - Monthly Performance Bonus rewarding your dedication, quality of service, and individual results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Fully Paid Professional Training to equip you with all the FinTech-specific knowledge, tools, and customer service skills you need to excel in this role from day one. - Comprehensive Health Insurance coverage for your peace of mind throughout your employment. - A remote working setup within Greece, offering you flexibility, comfort, and a healthy work-life balance. - Clear career development and progression pathways within a growing international FinTech environment. - A supportive, multicultural, and inclusive team culture where Italian-speaking professionals are genuinely valued. - And Much More — including ongoing learning opportunities, employee wellness initiatives, and the prestige of working with Mercier Consultancy Group's premium client portfolio.

Role Description When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people. Responsibilities - Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets - Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments - Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth - Escalate complex or sensitive issues to the appropriate team with full documentation - Contribute to the help center knowledge base - Flag trends in user issues or feedback to the product and content teams - Maintain consistent tone and quality across all support touchpoints Requirements - No degree required - Fast, accurate typing — live chat moves quickly - Excellent written communication — clear and empathetic - Able to handle multiple conversations simultaneously without dropping quality - Patient with frustrated users — you de-escalate, you don't match energy - Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus Benefits - Hourly pay of $15–$21/hr - Fully remote - Flexible scheduling across support windows - Paid training on platform and support tools - Access to the full NoGigiddy earning opportunity network

Role Description This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. As a Customer Service Rep – Financial working from home, you will: - Provide inbound customer support using a call flow guide - Help customers resolve basic technical issues - Track, document, and retrieve information in databases - Offer additional products and/or services - Deliver expert customer experiences…with a smile. Qualifications - 6+ months of customer service experience - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone Benefits - The base salary range for this position is $15-$17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Medical, dental, and vision insurance - Comprehensive employee assistance program (EAP) - 401(k) retirement plan - Paid time off and holidays - Paid training days - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in various topics - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Company Description

Role Description Deine Mission: - Du betreust Kundinnen und Kunden eines kommunalen Auftraggebers telefonisch und schriftlich. - Du beantwortest Fragen zu Anliegen rund um den Kundenservice. - Du erfasst, bearbeitest und dokumentierst Kundenanfragen sorgfältig in den vorgesehenen Systemen. - Du findest lösungsorientierte Antworten und sorgst für eine positive Kundenerfahrung. - Du leitest komplexere Anliegen bei Bedarf an die zuständigen Fachbereiche weiter. Qualifications - Du hast eine abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung im Kundenservice. - Du verfügst über erste Produkt- und Branchenkenntnisse, idealerweise im kommunalen Umfeld oder in der Energiewirtschaft. - Du arbeitest sorgfältig, zuverlässig und serviceorientiert. - Du hast eine hohe Kundenorientierung und bleibst auch in herausfordernden Gesprächen freundlich und professionell. - Du bringst ausgeprägte soziale und kommunikative Fähigkeiten mit. - Du hast einen ruhigen, geeigneten Arbeitsplatz im Home-Office. Benefits - 100% Home-Office - Ein sicheres Projektumfeld bei einem kommunalen Auftraggeber - Strukturierte Einarbeitung und verständliche Prozesse - Moderne technische Ausstattung für deine Arbeit im Home-Office - Ein kollegiales Team, das dich unterstützt - Gute Entwicklungsmöglichkeiten bei den hey contact heroes Company Description Wir sind die hey contact heroes – ein moderner Kundenservice-Dienstleister mit Sitz in Hamburg. Wir unterstützen Unternehmen und öffentliche Auftraggeber mit professionellem Kundenservice, digitalen Prozessen und starken Teams im Home-Office. Bei uns zählen Servicequalität, Teamgeist und eine offene Kommunikation. Wir suchen Menschen, die Lust haben, Verantwortung zu übernehmen und Kundinnen und Kunden jeden Tag ein gutes Serviceerlebnis zu bieten.