• Perform regular preventative and unscheduled/emergency maintenance on a variety of equipment associated with the production area • Keep equipment parts inventory list and order replacement parts as necessary • Detect and notify the Production Supervisor or Production Manager of questionable conditions and/or equipment that is not working properly • Work with outside vendors as necessary • Perform maintenance of building and grounds as directed • Perform other duties as assigned by management • Perform all duties in compliance with USDA or FDA, OSHA and state and local regulations and company policies and procedures, including safety guidelines and the use of Good Manufacturing Practices (GMP’s)

• Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets’ health and well-being • Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently • Verifying and process prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests • Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed • Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed • Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows • Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development • Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case • Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care • Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows

• Performing up-tower repairs and diagnostics on medium & major components including Generator Bearings, Generator Slip Rings, Rotor & Stator Cables, Gearbox HSS replacement, HSS bearings, IMS replacement, IMS bearings, Yaw Drive Repair/Exchange, Generator Exchanges & Trunnion Pin Repairs. • Carry out daily tasks such as cleaning, organizing, minor assembly, minor service & troubleshooting. • Climbing vertically at least 300ft. • Maintain certifications in all areas required by the position. • Conduct safe and efficient repairs to all Wind Turbine electrical systems. • Detailed knowledge and skill in generators, converters, controllers, and electrical equipment. • Ability to read and interpret schematics by various Wind Turbine manufacturers. • May be required to perform LOTO (Lock Out Tag Out) of equipment as an Authorized Person. • At times, may be required to support lifting operations following skills verification of Large Components.

• Support lifting operations of equipment at heights over 250’. • May be required to oversee lifting operations following skills verification of large components and ability to create, review, correct, and amend lifting plans. • Conduct safe and efficient repairs to all Wind Turbine electrical systems. • Operate under properly performed Lock Out Tag Out (LOTO) conditions and possibly as an Authorized Person. • Conduct pre-task planning, Job Hazard Analysis (JHAs), and Risk Assessments (RAs), and daily safety discussions. • Interact with vendors and customers in a professional manner. • Properly document all work in a variety of electronic formats and provide feedback to the Safety and Quality department for business improvements.