Role Description The Regional General Adjuster Specialized Claims is a senior-level claims position responsible for the full lifecycle management of highly complex and high-value Marine claims. This includes the investigation, evaluation, negotiation, and resolution of claims that represent the company’s largest damage exposures and often involve intricate coverage issues. Claims handled in this role may originate from anywhere in the country and frequently require on-site field consultation and investigation. The position demands a high level of technical expertise, strategic thinking, and collaboration with internal and external stakeholders, including legal teams, engineers, and other subject matter experts. In this role, you will: - Independently lead investigations and manage the full lifecycle of highly complex, sensitive, and specialized claims. - Analyze coverage, liability, and financial exposure; develop tailored resolution strategies and negotiate high-value or contested claims. - Issue reservation of rights and draft coverage letters, including manuscript and ISO/non-ISO forms; interpret and apply commercial coverages and legal principles. - Set activities, reserves, and authorize payments within high authority limits; manage litigation budgets and direct counsel payouts. - Coordinate with internal and external experts (e.g., forensic analysts, underwriters, legal counsel, contractors) to ensure thorough evaluations and resolution. - Identify and pursue risk transfer opportunities; manage suspicious claims and refer to Special Investigation Unit as needed. - Serve as a subject matter expert (SME) for consistent handling of large losses; provide consultation on claim strategies and co-adjust files to support development. - Ensure compliance across jurisdictions including licensing, forms, deadlines, and accounting; maintain accurate and complete claim records. - Protect personally identifiable information (PII) and promote best practices across the team. - Represent the company in litigation, mediations, settlement conferences, and arbitrations; provide large loss and reinsurance reporting to underwriting. - Lead cross-functional meetings and collaborate with underwriting, agents, vendors, and legal teams to drive consensus and resolve claims. - Identify coverage gaps and partner with product management to enhance offerings. - Mentor and support less experienced adjusters; evaluate training programs and recommend improvements. - Lead quality initiatives to streamline workflows; use data tools to analyze trends and correct inconsistencies. - Maintain strong time and desk management skills; prepare reports and contribute to special projects. - Attend industry events and continuing education seminars to stay current on best practices. - Tailor communication strategies for specialized claims and maintain regular updates with leadership. - Build and maintain strong relationships with customers and stakeholders. Qualifications - Bachelor’s degree preferred; equivalent experience accepted. - Typically requires 8+ years of relevant experience. - Industry designations (e.g., CPCU, AIC) strongly preferred. - Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure. - Recognized authority in negotiation and resolution of complex claims; able to shape best practices and influence outcomes. - Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions. - Proven ability to manage litigation strategy, direct counsel, and represent the company in trials, mediations, and arbitrations. - Experience mentoring others and contributing to the development of investigative techniques, compliance protocols, and claims handling standards. - Strong written and verbal communication skills; able to simplify complex information and handle sensitive issues with professionalism. - Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups. - Ability to draft clear, factual, and objective work product without opinion. - Highly organized with proven ability to manage complex workflows, projects, and competing priorities. - Demonstrated time management and organizational skills; able to coach others in these areas. - Deep understanding of insurance principles, coverage interpretation, and jurisdictional requirements. - Strategic thinker with sound judgment; able to make informed decisions independently and assess financial implications. - Expert in identifying and mitigating legal, regulatory, and reputational risks. - Recognized for developing empathetic customer service strategies and delivering exceptional service. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

• Investigate, inspect, evaluate, and pay Federal Crop and Crop Hail Claims • Review the client's policy and determine coverage levels • Make contact with the client within 24 hours and explain claims procedures • Set inspection date/time and inspect the damage • Determine cause of loss and evaluate the damages • Calculate the amount of damages and issue payment • Communicate and negotiate with individuals regarding investigation and settlement of claims • Adjust all federal crop claims in the American Farm Bureau Insurance Services CAP estimating system

Role Description Acrisure is seeking a Workers’ Compensation Claims Examiner. This role is responsible for managing lost time workers’ compensation claims from assignment through resolution while ensuring timely, accurate, and compliant claim handling. The adjuster will: - Investigate claims, evaluate liability and exposure, manage litigation and medical activity, maintain reserves, and support claim resolution strategies. - Be comfortable managing multiple priorities, navigating complex claims issues, and working in a fast-paced environment. This is a fully remote position; however, candidates must reside in the state of Tennessee due to business and compliance requirements. Workers’ compensation claims experience is required for this role. Qualifications - Workers’ compensation claims handling experience required. - Lost time workers’ compensation claims experience beneficial. - Exposure to litigation management and settlement negotiations beneficial. - Must reside in the state of Tennessee. - Ability to manage multiple priorities in a fast-paced environment. - Analytical mindset with attention to detail and sound decision-making ability. - Clear verbal and written communication skills. - Ability to work independently and collaboratively within a team environment. - Professional and customer-focused approach when working with clients and claimants. - Proficiency with Microsoft Office applications and ability to learn new systems. Requirements - High school diploma or equivalent required. - Bachelor’s degree beneficial. - Adjuster licensing beneficial or ability to obtain licensing as required. Benefits - Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. - Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. - Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. - Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. - This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Role Description The Claims Supervisor manages associates' assignments and work queues on a daily and weekly basis, ensuring the timely resolution of claims, accurate billing, and the effective distribution of work to support operational efficiency. This is a remote opportunity. Applicants can live anywhere within the Continental USA. Night Shift Schedule: 10:00pm to 6:30am eastern. Must be able to work eastern time zone hours. The ideal candidate will have: - 3+ years direct supervisory experience - 3rd party billing/collections experience - REQUIRED: Long-Term Care adjudication experience Qualifications - Education/Learning Experience: Required: Associates degree, 4 year college, technical degree or 4+ years equivalent experience - Work Experience: Required: 3+ years direct supervisory experience; Desired: 3rd Party Billing or collections/billing experience in the healthcare industry, AS400 computer systems experience or Pharmacy Technician. - Skills/Knowledge: Required: Proficiency in MS Office Products (Excel, Word) and Basic computer knowledge; Required: Ability to maintain confidentiality; Desired: AS400 Computer Systems Experience - Behavior Competencies: Required: Excellent communication skills, both written and oral; Required: Problem solving and detail oriented; Required: Strong time management, organizational skills and self-starter; Required: Strong attendance and leadership Requirements - Works in conjunction with the 3rd Party Claims Manager to establish specific associate goals, department wide goals, performance tracking and quality assessment audits. - Establish and maintain professional and effective relationship with staff, peers, payers and other stakeholders. - Provides associates assignments and work queues on a daily and/or weekly basis, including resolution, billing, and appropriate distribution of work. - Monitors quality of work performed by all associates, including interaction and compliance. - Holds regularly scheduled meetings with staff to discuss performance metrics and ensure employees are on track to meet their goals. - Reports to Manager any trends occurring with payers and/or processes. - Updates staff with communications and process changes as directed by 3rd Party Claims Manager, Director or Senior Management and ensures compliance. - Handles escalated calls from customers and payers to ensure proper resolution. - Mentors and provides oversight of Team Leads and Associate II staff to ensure they are adequately communicating staff training needs, shadowing staff when assigned, performing monthly quality assessment reviews, and taking a lead role in any special projects that may be assigned by Supervisor or Manager. - Manages staff attendance and time sheets for payroll (Kronos) system. Assures staff is meeting attendance policies and reports any variations to Manager. - In conjunction with feedback provided by Team Lead and/or Associate, monitors work performance including quality. - Ensures assignments are fair and balanced based on Team Lead/Associate level skills sets. - Works to update, create and/or maintain Standard Operations Procedures for the department. - Ensures Sarbanes Oxley (SOX) compliance on all variance, write-off and convert exception reports inclusive of adequate signatures are obtained. - Proper storage of completed documents per Compliance policies. - Performs other tasks as assigned. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Benefits - Medical, Dental, Vision insurance - Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) - Tuition discounts & reimbursement - 401(k) - Company Paid Time Off* - Shift Differential - DailyPay - Pet Insurance - Employee wellness and discount programs