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Cleveland Clinic logo
Cleveland Clinic

The not-for-profit Cleveland Clinic was established in 1921 by four prominent doctors and provides a unique combination of clinical and medical care with academ

Patient Service Specialist

Location

Ohio

Posted

3 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expExperience acceptedEnglish

Job Description

Patient Service Specialist

Cleveland Clinic

• Deliver an exceptional experience to patients, families and visitors • Assist with scheduling and pre-registration • Help with MyChart enrollment and visit preparations • Investigate, triage and resolve patient issues using the established HEART model • Create a welcome and professional environment • Perform patient registration, visit preparation, telephone triage, and insurance verification • Enter and maintain confidential patient information • Recruit, enroll and educate patients on MyChart and Appointment Pass

Job Requirements

  • High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
  • Working knowledge of PC window applications
  • Ability to perform basic math sufficient to process insurance co-pays
  • Knowledge of medical terminology (preferred)
  • Demonstrable personal computer keyboard skills (preferred)

Benefits

  • We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

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