• Provide first-line IT support for users, devices, applications, and access requests. • Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive. • Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews. • Troubleshoot and maintain endpoints, software, hardware, and connectivity issues while tracking assets and licences. • Manage and resolve support requests through Jira Service Management or similar ITSM platforms. • Maintain accurate IT documentation, records, knowledge articles, and standard operating procedures. • Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives.

Title: Senior Systems Administrator II Locations :New York, NY / Albany, NY United States Full Time Hybrid Job Description: CGS is seeking a Senior Systems Administrator to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - This individual will manage the archiving of Relativity databases. To that end they will develop, manage and document a workflow process to identify, archive, and delete materials according to the requisite destruction/deletion policy and in accordance with Division, Department and NARA instruction/policy. - Typically reports to the Contractor IT Manager, to Systems Manager, or to Lead Project Manager. - Consult with COR, Government Case Managers, and trial attorneys as to system requirements and proposed technical approach to IT needs. - Based on information gathered from such consultations, determines system and project requirements. - Based on the definition of system requirements, designs entire system to meet those requirements. - On smaller projects, may perform entire range of technical support, including program validations and testing, etc. - Performs systems evaluations. - Makes presentations of findings, recommendations, and specifications in formal reports and in oral presentations. - Also consults with COR regarding task orders, scheduling of work, personnel assignments, priorities and progress reporting, plans, staffs, schedules and develops cost estimates for work to be performed under task orders. - Reports on contract and task order progress. - Directs and supervises personnel assigned to perform on-task orders, ensuring conformance to work standards and ensuring that the technical design conforms to functional requirements. - Ensures successful completion of work, timeliness of deliverables, and quality control. - Prepares system/technical documentation. - Works under the configuration management plan. - Performs and supervises the technical aspects of the tasks. - Organizes and conducts user training sessions on systems developed. - Prepares training material and training manuals on systems developed. Qualifications: - This person must have significant Relativity experience including the creation of ARM’s (Archive/Restore/Move). - Must be able to create and refine Relativity ARM workflows and standard operating procedures. - Must demonstrate substantial, hands-on, successful experience in actually doing the work on the systems being used, usually at least five years of such experience. Other systems environments will require other specific sets of skills. - Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. - Experience in a litigation support environment is extremely helpful. Excellent oral and written communication skills are required. - Supervisory experience very strongly preferred. - The ability to lead a technical team, and to give it direction, will be very important, as will the demonstrated ability to analyze the attorneys' needs, and to design and implement a whole system solution responsive to those needs. - Undergraduate degree strongly preferred, preferably in the computer science or information management/technology disciplines. - Must be able to obtain a favorably adjudicated Public Trust Clearance Ideally, you will have: - Relativity Certified Administrator or Relativity Infrastructure Specialist Certificate Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays

• Serve as the technical lead and subject matter expert for Microsoft 365 Messaging technologies, including Exchange Online and related Microsoft services • Lead administration and engineering of Microsoft Exchange Online, Microsoft 365 messaging services, and hybrid mail environments • Design, implement, and maintain enterprise email security solutions using Proofpoint Email Protection, Targeted Attack Protection, Email Fraud Defense, and related Proofpoint technologies • Design and support complex enterprise mail flow and advanced email routing, including SMTP routing, secure connectors, hybrid Exchange routing, third-party integrations, domain management, transport rules, and mail relay services • Manage email authentication technologies, including SPF, DKIM, and DMARC, to improve email security and reduce spoofing • Design and maintain policies supporting phishing protection, malware prevention, data loss prevention, encryption, and email compliance • Partner with Cybersecurity teams to investigate messaging threats, email incidents, and security events • Develop standards, operational procedures, and self-service documentation for messaging technologies • Automate administrative functions using PowerShell, Microsoft Graph API, Azure Automation, or related scripting technologies • Monitor messaging health, service availability, mail flow, queue performance, routing efficiency, and security metrics • Lead operational support for Microsoft 365 messaging platforms while participating in incident response and problem management activities • Collaborate with Identity and Access Management teams on authentication, Conditional Access, and secure administrative access • Work closely with Microsoft, Proofpoint, and other technology vendors to resolve complex issues and implement strategic improvements • Evaluate emerging Microsoft 365 and messaging technologies and provide architectural recommendations • Provide technical leadership, mentoring, and knowledge transfer to other infrastructure engineers and operational support teams • Partner with Cybersecurity, Infrastructure, Identity, Networking, Compliance, and Application teams to deliver secure, scalable, and highly available messaging services while driving automation, operational excellence, and strategic modernization initiatives.

Role Description The Windows Systems Support role provides ongoing Systems Administration support, including installation, maintenance, and troubleshooting of hardware, software, applications, and connectivity components for Windows environments across multiple locations. This role provides technical support and advises on the use of programming tools, database systems, and networks. - Operational responsibilities include remediation of daily incident tickets, system compliance, system run enhancement, testing, staging, policy/procedure enhancement, client contact coordination, and operational recommendations to address availability and reliability issues on Windows systems. Qualifications - BA/BS degree and 4–6 years of relevant experience OR equivalent combination of education and experience. - Deep expertise in Windows systems administration. - Strong troubleshooting and technical support background. - U.S. Citizenship and U.S. residency required. Requirements - This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Company Description Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. - This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. - If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). - US job seekers can find more information about Unisys’ EEO commitment here.