• Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation • Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams • Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements • Serve as a first line of defense by monitoring business controls and identifying risks or control gaps • Conduct business control self-assessments and support process governance and documentation efforts • Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls • Identify control failures, provide recommendations, and support remediation planning and execution • Assist with regulatory and litigation-related requests, ensuring proper documentation and response • Support process improvement initiatives and contribute to strengthening operational workflows • Analyze data and generate insights to improve reporting, vendor performance, and business decision-making • Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives • Create and present reports and materials to support leadership decision-making

• Work with internal teams, education organisation partners, education staff, external providers and external platform teams to understand operational needs in detail. • Map workflows, systems, handovers, data flows, permissions, reporting needs and dependencies. • Identify manual workarounds, duplication, missing information, inefficiencies and automation opportunities. • Engage with external providers and platform partners to understand capabilities, APIs, data models, documentation, technical requirements and limitations. • Analyse how data is captured, transformed, reported and used across operational workflows. • Translate findings into business requirements, functional requirements, data requirements, user stories, process maps, acceptance criteria and test cases. • Define how products, workflows and integrations should work, including roles, rules, data inputs, outputs, exceptions and edge cases. • Work with engineers throughout development to validate feasibility, clarify requirements, resolve ambiguity, assess trade-offs and adapt workflows or requirements where needed. • Support product discovery, platform evaluation, proof-of-concept work, pilot testing and stakeholder validation. • Test products, workflows, automations, data outputs and integrations before wider rollout. • Verify with stakeholders that delivered solutions satisfy the original requirements. • Maintain clear documentation of requirements, workflows, decisions, risks, feedback, changes and open questions.

• Work with internal teams, education organisation partners, education staff, external providers and external platform teams to understand operational needs in detail. • Map workflows, systems, handovers, data flows, permissions, reporting needs and dependencies. • Identify manual workarounds, duplication, missing information, inefficiencies and automation opportunities. • Engage with external providers and platform partners to understand capabilities, APIs, data models, documentation, technical requirements and limitations. • Analyse how data is captured, transformed, reported and used across operational workflows. • Translate findings into business requirements, functional requirements, data requirements, user stories, process maps, acceptance criteria and test cases. • Define how products, workflows and integrations should work, including roles, rules, data inputs, outputs, exceptions and edge cases. • Work with engineers throughout development to validate feasibility, clarify requirements, resolve ambiguity, assess trade-offs and adapt workflows or requirements where needed. • Support product discovery, platform evaluation, proof-of-concept work, pilot testing and stakeholder validation. • Test products, workflows, automations, data outputs and integrations before wider rollout. • Verify with stakeholders that delivered solutions satisfy the original requirements. • Maintain clear documentation of requirements, workflows, decisions, risks, feedback, changes and open questions.

Role Description We are looking for a Vendor Experience and Support Analyst to join the Sales Support team. This is a critical function focused on enabling sales success by removing barriers in the sales process. This team ensures that sales representatives can stay focused on selling and confidently guide customers through to policy binding. In this role, you will manage day-to-day vendor support operations while playing a key part in maintaining risk and compliance standards, supporting business controls, and driving operational efficiency. You will also contribute to projects, process improvements, and cross-functional initiatives that strengthen the overall sales support ecosystem. This is a highly visible role that requires strong organization, analytical thinking, and the ability to collaborate across multiple stakeholders in a fast-paced environment. What You’ll Do - Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation - Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams - Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements - Serve as a first line of defense by monitoring business controls and identifying risks or control gaps - Conduct business control self-assessments and support process governance and documentation efforts - Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls - Identify control failures, provide recommendations, and support remediation planning and execution - Assist with regulatory and litigation-related requests, ensuring proper documentation and response - Support process improvement initiatives and contribute to strengthening operational workflows - Analyze data and generate insights to improve reporting, vendor performance, and business decision-making - Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives - Create and present reports and materials to support leadership decision-making Qualifications - 3–5 years of experience in sales support, operations, risk/compliance, or related field - Bachelor’s degree in Business, Accounting, or a related field - Microsoft Excel (Advanced) - Power BI (Intermediate) - Microsoft PowerPoint (Intermediate) - Strong organizational skills and attention to detail - Experience with contract and SOW interpretation - Knowledge of risk and compliance management frameworks - Ability to support process improvement and documentation efforts - Experience in issue identification and remediation support - Strong reporting and analytics capabilities - Excellent communication skills and ability to collaborate across multiple stakeholders - Ability to manage multiple priorities and deliver results in a structured and timely manner - Experience supporting vendor management and operational processes Benefits - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements - Dynamic and inclusive work culture within a globally renowned group - Private Health Insurance - Pension Plan - Paid Time Off - Training & Development