Vizrt

• The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world class post sale customer care and technical service program. • Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. • The CSM team is crucial in establishing the relationship between Vizrt and our customers, by partnering with customers to implement, adopt, and support them.

The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world class post sale customer care and technical service program. Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. The CSM team is crucial in establishing the relationship between Vizrt and our customers, by partnering with customers to implement, adopt, and support them. We are expecting someone based in Austria, Germany or any other European country and someone who speaks German and English fluently.

The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world class post sale customer care and technical service program. Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. The CSM team is crucial in establishing the relationship between Vizrt and our customers, by partnering with customers to implement, adopt, and support them. We are expecting someone based in Austria, Germany or any other European country and someone who speaks German and English fluently.

The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world class post sale customer care and technical service program. Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. The CSM team is crucial in establishing the relationship between Vizrt and our customers, by partnering with customers to implement, adopt, and support them. We are expecting someone based in Austria, Germany or any other European country and someone who speaks German and English fluently.

Role Description The Strategic Account Sales Manager (SAM) will be primarily responsible for growing, developing and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts in our Enterprise vertical. This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience. The SAM will collaborate with the customer success team, and the wider CRO and Marketing organizations to help drive a positive customer experience and satisfaction. The SAM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs. The Strategic Account Manager (SAM) is primarily responsible for the growth of Vizrt’s strategic customers. Areas of responsibility include: - Growth of sustainable, predictable recurring revenue. - Retention of baseline revenue. - Developing and executing strategic account plans designed to add value to the customer relationship. - Positioning Vizrt as the standard for immersive Viewer Experience & Engagement in the Enterprise vertical. - Expanding Vizrt solutions footprint in these accounts with sales excellence best practices. - Partnership with the Vizrt Customer Success organization to ensure negotiated service levels are achieved. - Managing the closure of renewals to meet business growth objectives. Qualifications - Bachelor/Master's degree in relevant field. - 5+ years of experience developing new business, identifying and selling to customer needs utilizing a challenger sales approach. - Relevant sales experience, including strategic sales, business-to-business sales and/or account management organization. - Proven track record in developing strategic customer partnership and year over year revenue growth. - Proficient in English and French. - Previous account management and selling in complex decision-making situations. - Experience in large complex deal negotiations with a successful track record. - Ability to drive a long-term account development strategy with mid-term goals as well as shorter term execution. - Demonstrated ability to support multiple product lines in a growing, fast-paced environment. - Knowledge of restructuring contract terms and conditions relating to legal, finance and billing. - Ability to work across cross-functional teams to drive results with external and internal stakeholders. Requirements - Hunt and identify new sales opportunities. - Provide consultative support by building value proposition for solutions into the prospect. - Act as an expert in analyzing customer needs. - Diligently follow up and manage extensive customer contact including presentations, demonstrations, group meetings and sales calls. - Partner with Demand Operations Team to evaluate pipeline and develop sales and demand generation campaigns. - Understand the competitive landscape in the industry segment. - Drive and track strategic performance metrics and pipeline. - Accurately forecast sales opportunities via forecast report. - Manage the sales process from lead creation to opportunity identification to closing. - Leverage cross-functional company resources to understand customers' drivers and maximize sales efforts. Benefits - Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance. - Professional Development: Opportunities for ongoing training. Company Description Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. We believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across various sectors. 4 billion humans see the stories that our customers tell every day. For us, diversity is not an optional objective; it is a simple reality. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories. Recruitment Process - Recruiter Screening - Team Interview - Case Interview - Final Interview

• The Strategic Account Sales Manager (SAM) will be primary responsible for growing, developing and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts in our Enterprise vertical. • This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience. • The SAM will collaborate with the customer success team, and the wider CRO and Marketing organizations to help drive a positive customer experience and satisfaction. • The SAM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs.

• The Strategic Account Sales Manager (SAM) will be primarily responsible for developing and maintaining strategic relationships with Vizrt’s key accounts • This person will work to understand and satisfy customers' needs • Resolve their issues promptly, and consistently delivers a positive customer experience • The SAM will collaborate with the customer success team to help drive a positive customer experience and satisfaction • The SAM is expected to build long-lasting, profitable relationships with clients • Work with marketing and pre-sales to create demos and business pitches that demonstrate value to customer needs, growth and future development • Conduct comprehensive account review at least quarterly with customers • Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues • Ensure clients know any changes to offer related processes and procedures, including operational and business management changes • Map and maintain relationships with key decision makers across all relevant customer departments

The Strategic Account Sales Manager (SAM) will be primarily responsible for developing and maintaining strategic relationships with Vizrt’s key accounts – specifically for this role the largest US sports league organisations are the core focus. This person will work to understand and satisfy customers' needs, resolve their issues promptly, and consistently delivers a positive customer experience. The SAM will collaborate with the customer success team to help drive a positive customer experience and satisfaction. The SAM is expected to build long-lasting, profitable relationships with clients, always striving to find the products that best fit individual clients' specific needs.

• The Strategic Sales Manager, MAM (SSM, MAM) will be primarily responsible for growing, developing, and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts, and for developing the business of Media Asset Management. • This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience. • The SSM, MAM will collaborate with the existing sales account managers, customer success team, and the wider CRO and Marketing organisations to help drive a positive customer experience and satisfaction. • The SSM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs.