• The Account Manager is responsible for driving business growth through the delivery of onsite clinical and technical training, virtual remote training, clinical education, and professional services for the Wesper product line. • Travel within the designated territory to provide onsite training, installation, and technical support for all Wesper products and services. • Communicate effectively with all levels of the organization, ensuring clear understanding of technical and non-technical information. • Manage interactions with users under demanding conditions while maintaining a professional demeanor. • Lead group training sessions, delivering content in an engaging and informative manner. • Build and maintain strong working relationships with the Regional Sales Manager, providing feedback and updates on account status, customer needs, and product performance. • Manage and maintain the CRM system, ensuring data accuracy, tracking key performance metrics, and supporting account management efforts. • Conduct regular visits to maintain strong relationships with existing customers and ensure customer satisfaction. • Identify opportunities for account growth and expansion, driving sales and service opportunities within current customer accounts. • Take ownership of resolving advanced technical or clinical issues, collaborating with internal teams to implement solutions. • Provide comprehensive educational training to customers on the routine operation of Wesper’s hardware and software products. • Deliver training on hardware and software updates to ensure clients can fully utilize the latest system enhancements.

Role Description In addition to the responsibilities listed below, this position is also responsible for: - Developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts. - Providing a positive experience to customers with Multi-State accounts independently. - Facilitating change management for new tools and capabilities and providing expertise to support rollout. - Facilitating collaboration within teams to support customer needs for Multi-State accounts. - Executing sales and renewals for Multi-State accounts independently. - Meeting moderately challenging goals for sales and retention of Multi-State accounts. Qualifications - Minimum one (1) year of experience in a leadership role with or without direct reports. - Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Requirements - Disability Insurance License (Washington) within 3 months of hire. - Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire. - Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire. - Health Insurance License (Virginia) within 3 months of hire. - Health Insurance License (Maryland) within 3 months of hire. - Accident and Health Insurance License (California) within 3 months of hire. - Accident and Sickness Insurance License (Georgia) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire. - Accident and Health Insurance License (Colorado) within 3 months of hire. Company Description

Role Description Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform. - Works with others within work team to obtain and share basic information. - Listens and addresses performance feedback; provides feedback to team members. - Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage/improve them. - Adapts to change, challenges, and feedback with moderate guidance. - Responds to the needs of others to support completion of routine work tasks. - Follows detailed, daily instructions to complete routine tasks with moderate supervision. - Collaborates with others within one's team to address routine and some non-routine task issues; communicates status and escalates more complex issues. - Adheres to established priorities, deadlines, and expectations. - Identifies and speaks up for improvement opportunities within one's team. - Supports a positive customer experience and market turnaround expectations by: - Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. - Working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities. - Following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns. - Completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies. - Partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision. - Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels. Qualifications - High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment. - Disability Insurance License (Washington) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire.

• Maintain and grow sales within existing and new Mining focused dust control customer accounts to achieve annual profit and revenue goals. • Responsible for ensuring that Midwest has strong and enduring relationships at multiple organizational levels at their customers to create long-term sales partnerships. • Develop and maintain strong relationships with existing clients in the mining sector and others as assigned. • Regularly visit client sites to ensure satisfaction and address any concerns. • Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and offering technical support as needed. • Assist on operational cluster calls to help facilitate daily operational challenges. • Work collaboratively with other functions to meet the needs of all customers. • Achieve sales and profitability targets in accordance with Midwest Strategy Deployment. • Develop and implement sales strategies to drive revenue growth. • Identify new business opportunities within assigned region and elevate these opportunities to the General Manager Mining. • Prepare and present proposals and quotations to clients. • Negotiate contracts and close sales deals effectively. • Maintain in-depth knowledge of Midwest's products and services. • Stay up-to-date on industry trends, technological advancements, and competitor offerings. • Conduct product demonstrations and training sessions to ensure clients understand how to use the products effectively. • Educate clients on the features and benefits of Midwest's products. • Maintain accurate and up-to-date records of sales activities, client interactions, and progress towards sales targets within the Midwest CRM system. • Conduct market research to identify trends, opportunities, and threats. • Provide insights and recommendations to the General Manager Mining based on market analysis.