Role Description In addition to the responsibilities listed below, this position is also responsible for: - Developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts. - Providing a positive experience to customers with Multi-State accounts independently. - Facilitating change management for new tools and capabilities and providing expertise to support rollout. - Facilitating collaboration within teams to support customer needs for Multi-State accounts. - Executing sales and renewals for Multi-State accounts independently. - Meeting moderately challenging goals for sales and retention of Multi-State accounts. Qualifications - Minimum one (1) year of experience in a leadership role with or without direct reports. - Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Requirements - Disability Insurance License (Washington) within 3 months of hire. - Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire. - Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire. - Health Insurance License (Virginia) within 3 months of hire. - Health Insurance License (Maryland) within 3 months of hire. - Accident and Health Insurance License (California) within 3 months of hire. - Accident and Sickness Insurance License (Georgia) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire. - Accident and Health Insurance License (Colorado) within 3 months of hire. Company Description

Role Description Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform. - Works with others within work team to obtain and share basic information. - Listens and addresses performance feedback; provides feedback to team members. - Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage/improve them. - Adapts to change, challenges, and feedback with moderate guidance. - Responds to the needs of others to support completion of routine work tasks. - Follows detailed, daily instructions to complete routine tasks with moderate supervision. - Collaborates with others within one's team to address routine and some non-routine task issues; communicates status and escalates more complex issues. - Adheres to established priorities, deadlines, and expectations. - Identifies and speaks up for improvement opportunities within one's team. - Supports a positive customer experience and market turnaround expectations by: - Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. - Working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities. - Following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns. - Completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies. - Partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision. - Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels. Qualifications - High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment. - Disability Insurance License (Washington) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire.

• Maintain and grow sales within existing and new Mining focused dust control customer accounts to achieve annual profit and revenue goals. • Responsible for ensuring that Midwest has strong and enduring relationships at multiple organizational levels at their customers to create long-term sales partnerships. • Develop and maintain strong relationships with existing clients in the mining sector and others as assigned. • Regularly visit client sites to ensure satisfaction and address any concerns. • Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and offering technical support as needed. • Assist on operational cluster calls to help facilitate daily operational challenges. • Work collaboratively with other functions to meet the needs of all customers. • Achieve sales and profitability targets in accordance with Midwest Strategy Deployment. • Develop and implement sales strategies to drive revenue growth. • Identify new business opportunities within assigned region and elevate these opportunities to the General Manager Mining. • Prepare and present proposals and quotations to clients. • Negotiate contracts and close sales deals effectively. • Maintain in-depth knowledge of Midwest's products and services. • Stay up-to-date on industry trends, technological advancements, and competitor offerings. • Conduct product demonstrations and training sessions to ensure clients understand how to use the products effectively. • Educate clients on the features and benefits of Midwest's products. • Maintain accurate and up-to-date records of sales activities, client interactions, and progress towards sales targets within the Midwest CRM system. • Conduct market research to identify trends, opportunities, and threats. • Provide insights and recommendations to the General Manager Mining based on market analysis.

• Bind new marine insurance policies by owning the pipeline from lead to close. • Drive consistent revenue growth through disciplined producer activity. • Act as the dedicated insurance partner for marina managers and staff. • Train marina teams to recognize opportunities and channel referrals. • Establish Newcoast as the trusted insurance provider for slip holders, dry-stack customers, and boat buyers. • Engage directly via on-site, phone, and digital interactions. • Deliver clear metrics on bind rates, market penetration, and revenue. • Provide insights on customer trends and recommend adjustments.