• Answer inbound patient calls professionally and confidently • Make outbound calls when follow-up is required • Respond to patient inquiries via email • Schedule, reschedule, and confirm appointments • Verify and update patient information accurately • Explain scheduling requirements and appointment preparation instructions • Communicate clearly and professionally with patients and internal teams • Navigate multiple systems while documenting interactions accurately • Deliver an exceptional patient experience on every interaction

• Under general supervision, reviews and evaluates insurance applications to assess risk, determine acceptability, establish appropriate coverage, and develop pricing recommendations. • Builds, maintains, and strengthens relationships with agencies and brokers to support business growth. • Conducts industry research on forms, rates, market trends, and legal developments, and provides recommendations to underwriting staff and management as needed. • Develops and manages a profitable book of business within an assigned territory, ensuring results align with company growth and profitability objectives.

• Collaborate closely with laboratory teams, customers, and cross-functional partners to deliver automation solutions aligned with diagnostic workflow needs. • Provide technical expertise to support the implementation, optimization, and performance of laboratory automation systems. • Deliver user training and guidance to ensure effective adoption and operation of automation solutions. • Support the successful deployment and ongoing maintenance of automation systems across customer sites and laboratory environments. • Contribute to improving laboratory efficiency and operational excellence through innovative automation applications.

• Develop 2D and 3D renderings that bring to life branded activations, festival builds, hospitality experiences, tour integrations, pop-ups, venues and custom live events • Translate creative briefs and strategic insights into visually impactful, narrative-driven designs and mood board/through starters that capture the tone, mood, and brand essence of an experience • Collaborate with creative directors, strategists, producers, and account leads to shape and refine concepts that balance innovation, feasibility, and brand alignment • Design full experiential decks including mood boards, floor plans, signage systems, environment mockups, and final renderings for client pitches and internal approvals • Stay informed on trends in spatial design, experiential tech, fabrication materials, and consumer engagement tactics • Contribute to the co-design of branded environments and activations, collaborating with art directors, fabricators, and producers to bring immersive experiences to life.