WATI logo
WATI

Multi-Agent WhatsApp Customer Support Tool & No Code Chatbot Builder

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

21 hours ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Account Manager

WATI

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, serving as their primary point of contact and trusted advisor across both Wati and Astra for commericals. • Account Planning: Develop and execute strategic account plans that map how Astra's AI agent capabilities extend and deepen a client's existing Wati usage, aligning with their business goals to drive revenue growth. • Sales and Cross-Sell/Upselling: Collaborate with CSMs to understand client needs and challenges. Identify accounts where AI-driven automation (Astra) can solve problems beyond core messaging (Wati), and proactively pitch, demo, and close combined-solution deals. • Solution Positioning: Clearly articulate the value of Wati and Astra both as standalone products and as an integrated offering — translating technical AI agent capabilities into business outcomes (e.g., reduced response times, deflected support volume, revenue capture) for non-technical stakeholders. • Contract Negotiation: Negotiate contracts and agreements — including multi-product bundles and usage-based pricing components — to maximize profit and ensure mutually beneficial terms. • Performance Tracking: Monitor and analyze account performance across both products, using key metrics (e.g. NDR, activation, AI agent adoption) to measure success and identify expansion opportunities. • Cross-Functional Collaboration: Work closely with CSMs, marketing, product, and support teams — including Astra's product/engineering team — to ensure a cohesive go-to-market approach and stay current on product roadmap. • Market Insights: Stay informed about the competitive landscape for WhatsApp CPaaS platforms and AI agent/chatbot providers (e.g., Meta's Business Agent, other conversational AI entrants) to sharpen positioning and inform account strategy.

Job Requirements

  • Experience: 5-8 years in account management, sales, or a related role, ideally with exposure to SaaS, CPaaS, martech, or AI/automation products. Experience selling a multi-product or platform-plus-add-on portfolio is a strong plus.
  • Communication: Excellent verbal and written communication skills, with the ability to translate technical AI/automation concepts into clear business value for diverse audiences.
  • Negotiation: Strong negotiation and contract management skills, including experience with bundled or usage-based pricing models.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
  • Technical Proficiency: Comfortable with technology and able to quickly learn new tools; some familiarity with AI agents, chatbots, or conversational automation is a plus. Experience with CRM software (e.g., HubSpot) required.

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