Role Description Be the one building AI-powered experiences where they matter most. The Genesys Partner AI Architect is a senior presales AI specialist who operates across four core motions: - Driving strategic Genesys Cloud CX and Genesys AI opportunities with Genesys Strategic Technology Partners, Global Systems Integrators (GSI), and Genesys sales teams showcasing the Genesys differentiated Genesys AI experience. - Scaling the Genesys partner ecosystem through creation of reusable assets, reference architectures, Pre-Sales technical enablement for Genesys partner’s Pre-Sales teams, and coaching. - Ensuring that partners understand the Genesys AI business and technical value proposition and are able to independently generate pipeline, articulating value, and delivering AI led outcomes. - Shaping product and go-to-market direction through real-world partner and customer feedback. This role requires a blend of deep AI technical acumen, exceptional sales & communication skills, and the ability to translate complex capabilities into clear, actionable business value. Key Responsibilities: - Design end-to-end AI systems for customer experience use cases. - Architect reliable, production-ready AI solutions that go beyond prompt design. - Optimize retrieval-augmented generation (RAG) and knowledge architectures. - Establish AI evaluation frameworks and quality measurement strategies. - Engineer contextual AI experiences that leverage real-time data and conversation state. - Design for scalability, latency, and cost efficiency in enterprise environments. - Support Partner Development Lab Co-created Configurations. - Serve as a technical escalation point for difficult or complex integration issues. - Mentor Genesys Partner’s Solution Consultant teams. - Assist with technical field readiness. - Support Strategic Pre-Sales Engagements. - Establish best practice frameworks. - Leverage expert-level knowledge of Genesys AI capabilities. - Design and deploy AI prototypes in sandbox and/or partner and customer development environments. - Support partners, Genesys account teams, and professional services to transition successful prototypes into production pilots. - Build integrations to third-party systems via RESTful APIs. - Develop reusable technical assets and enable Solution Consultants, partners, and account teams. - Provide technical feedback and strategic insights to Product Management and Engineering. - Support partners in influencing CIO/CTO-level stakeholders. Qualifications - Hands-on experience designing modern AI solutions for customer experience orchestration. - Expertise integrating AI solutions with enterprise platforms. - Ability to define AI evaluation strategies and success metrics. - Strong ability to translate complex AI architectures into clear business value. - Practical experience designing prompts and orchestration flows. - Proven ability to create and deliver compelling technical demonstrations. - Demonstrated success partnering with sales teams. - Ability to identify opportunities for process optimization. - Proven ability to influence CIO/CTO decision-makers. - Strong understanding of the Genesys Cloud platform and Genesys AI preferred. - Hands-on experience working with AWS, Salesforce, ServiceNow, Meta, and/or Guidewire. - Prior experience working with GSI’s is preferred. Requirements - AI Architecture & Technical Judgment. - Enterprise Integration & Real-Time Design. - Evaluation, Governance & Observability. - Executive Communication & Hands-On Partner Pre-Sales Enablement. - Prompt Design & AI Workflow Optimization. - Technical Demonstration Prowess. - Sales Acumen. - Business Value Orientation. - Executive Presence. Benefits - Medical, Dental, and Vision Insurance. - Telehealth coverage. - Flexible work schedules and work from home opportunities. - Development and career growth opportunities. - Open Time Off in addition to 10 paid holidays. - 401(k) matching program. - Adoption Assistance. - Fertility treatments.