Role Description As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include: - Insurance verifications - Benefits education - Billing questions - Prescription issues - Technical challenges including up to real-time support during time-sensitive situations You will manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients’ success and your role as an associate. There are plenty of career growth opportunities within the healthcare team! You Must have Open Flexibility: Hours of Operation: 24/7/365. Production schedules are based on business need and will be assigned during training. The pay rate is $16.50 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Fully work from home. Successfully learn to navigate 3 systems with an average of 20 calls per day. Qualifications - Passion for helping others - Naturally empathetic - Determined to deliver comprehensive solutions to healthcare-related calls - Customer service experience is a plus but not required - High school diploma, GED, or college degree Requirements - Manage a steady volume of incoming calls from customers while navigating multiple systems - Successfully complete a 3-week virtual training class and 1 week of nesting (you cannot miss a day of training) - Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices) - Great problem-solving skills - Ability to effectively multi-task - Excellent communication skills - Availability to work weekends - Successful completion of a background check is required for this position - Production schedules are provided during training Benefits - Health benefits (medical, dental, vision) available on the first day of employment - Paid time off accrued after 180 days of employment - Fully work from home - Equipment provided (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) - Retirement savings plan - Paid holidays - Paid time off (PTO) or vacation and/or sick time

Role Description Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You’ll Do - Manage and monitor a caseload of pending Social Security applications daily. - Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. - Follow up with agencies to obtain status updates and advocate for expedited decisions. - Prioritize tasks using reports and queries to meet performance benchmarks. - Escalate complex or aging cases when necessary and recommend solutions. - Provide excellent customer service by educating and counseling members about the Social Security application process. - Accurately maintain demographic and case information in a proprietary database. - Prepare documentation for appeals in case of application denial. - Assist with team training, cross-training, and continuous improvement initiatives. - Participate in departmental projects and committees as assigned. Qualifications - Bachelor’s degree in a related field or equivalent combination of education and experience. - 1+ years of customer service or call center experience, preferably in healthcare. - Familiarity with medical terminology and health insurance, preferred. - Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. - Strong written and verbal communication skills; active listening a must. - Proficiency in Microsoft Office, data entry, and CRM/database systems. - Exceptional organizational skills and attention to detail. - Ability to handle a high volume of outreach calls and manage multiple priorities. - Emotionally mature with the ability to interact with a vulnerable population. - Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. - Remote options are available M-F 40 hours per week. Benefits - Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. - Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. - Equal Opportunity: We value diversity and foster an inclusive work environment. - Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. - Competitive Compensation: Enjoy a competitive salary package with benefits. - Flexible work options: Remote or Hybrid.

• Turn incoming calls and online leads into confirmed self-storage rentals • Guide customers through unit options and pricing, matching needs with solutions • Upsell when appropriate to boost revenue and occupancy • Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals • Log customer interactions in the CRM with accuracy and timeliness • Hit key performance targets: conversions, follow-ups, and call volumes • Collaborate in team huddles and training sessions to stay sharp • Provide top-tier, on-brand customer service every time

Title: Distribution Center Clerk Location: Melville United States Job Description: Full time job requisition id R-9704 Under general supervision responsible for unloading trucks, opening, and unpacking shipments, verifying inventory received and stocking the shelves for all incoming shipments to the distribution center in an efficient and timely manner. Unload trucks of all incoming shipments to the distribution center Open and unpack all shipments received Complete inventory count and quality control checks for all incoming shipments including examining for theft and/or damage Match incoming inventory to invoices and packing slips for proper size, quantity, color, style, etc. Ensure boxes are bar-coded/labeled correctly Stock shelves with new inventory Perform all other functions as required Job Specifications Typically has the following skills or abilities: Previous distribution center or shipping experience is preferred Basic computer skills preferred Able to learn to operate wave machine, hi-lo machine, power jack, and electric lift Must be detail-oriented, accurate, and able to multitask Must be able to work accurately and safely under pressure Ability to lift boxes and packages up to 75lbs Overtime and weekend hours may be required For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-MARCHON Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $15.75 - $18.38 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.