Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products in the Banking vertical. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role: - Oversee development and growth of assigned Banking accounts, including development and deployment of territory resources - Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory. - Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s). - Arrange and conduct initial Executive and CxO discussions and position meetings - Collaborate closely with your Solution Consulting counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow's CRM Workflows product(s) & solution(s), orchestrating relationships as required. - Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience - Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform - Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE's, SC's, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects. - In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars - Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition - Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales - Sales process management and opportunity closure - Ongoing account management to ensure customer satisfaction and drive additional revenue streams Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor - An understanding of the CRM, CX or CSM solution-related business processes - Experience leading virtual or matrixed teams - Ability to understand broad, macro-level business IT needs for a prospective client - 8+ years of sales experience within complex software or platform solutions - Deep industry knowledge across Banking and Financial Services - Experience establishing trusted relationships with current and prospective clients and other teams - Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships - Able to thrive in a fast paced, growing, deadline driven environment - Willingness to go above and beyond to win in the market against stiff competition - Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences - Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system - Excellent communication and presentation skills in English and German - Regional travel required, offices in Munich, Frankfurt, Berlin, Hamburg and Dusseldorf Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Identify and close net-new sales opportunities within target accounts with the opportunity for upselling and expansion while utilizing a consistent and repeatable sales process • Build and leverage relationships with C-level Marketing and other executives to influence decision making around marketing solution investments • Drive engaging conversations with commercial marketers at some of the most exciting companies in the world to help them unlock their data, use it more efficiently at unheard-of scale, and develop deeper customer relationships • Manage sales activity including monthly and quarterly forecasting of revenue in Salesforce and achieve quota quarterly • Interface with all levels of target organizations from individual contributors to C-level executives via video and in-person meetings (as needed) • Present Iterable’s product using values-based sales approaches and techniques working alongside Solutions Consultants • Collaborate and coordinate with internal teams (senior management, solutions, marketing, etc.) throughout the deal process • Partner closely with your assigned Sales Development Representative (SDR) to strategize and execute on your outbound prospecting plan

• Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education. • Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions. • Analyze territory opportunities and develop strategic sales plans to achieve growth objectives. • Meet or exceed assigned revenue, activity, and performance targets. • Build and maintain strong customer relationships through consistent in-person engagement. • Ensure a seamless customer experience across the full order lifecycle. • Maintain open communication with key account stakeholders and escalate issues when satisfaction is at risk. • Execute retention strategies and identify upselling and cross-selling opportunities. • Engage with oncology clinicians and allied teams across clinics, pathology labs, and hospital settings. • Support physicians with ordering and interpretation of the CMI platform, including access to PHI when required. • Demonstrate and advise on technology solutions such as portals, EMR integrations, and workflows. • Maintain strong knowledge of molecular profiling, biomarkers, and competitive offerings. • Provide consultative guidance on billing, reimbursement, and payer dynamics. • Serve as a resource on laboratory reimbursement and operational workflows. • Share market trends, customer feedback, and competitive insights with leadership. • Collaborate with Client Services, Regional Business Directors, and Commercial Leadership. • Maintain accurate CRM documentation and complete required administrative tasks. • Maintain assigned company assets. • Support meetings, conferences, and trade shows as required. • Perform other duties as assigned.

• Du betreust eigenständig ein strategisches Kundenportfolio in der Region Mitte/Ost-Deutschland • Du pflegst und entwickelst bestehende Kunden- und Herstellerkontakte weiter und baust diese gezielt aus • Du identifizierst potenzielle Neukunden, nimmst aktiv Kontakt auf und qualifizierst diese für unser Portfolio • Du präsentierst unser umfassendes Hersteller- und Produktportfolio sowie unsere TIM-Services bei Kunden vor Ort und digital • Du organisierst und führst Partner-Trainings durch – praxisnah, kompetent und kundenorientiert • Du entwickelst strategische Vertriebspläne, identifizierst Wachstumschancen und setzt gezielte Maßnahmen zur Geschäftsentwicklung um • Du pflegst proaktiv wertorientierte Beziehungen zu wichtigen Entscheidungsträgern – mit Weitblick und Fingerspitzengefühl • Du wirst unterstützt von einem engagierten Team im Vertriebsinnendienst, mit dem du im engen Austausch stehst