• Own and continuously mature the company risk register; design a risk management workflow that uses AI tooling to surface, score, and route emerging risks with minimal manual intervention, ensuring the register reflects real-time posture, not a quarterly snapshot. • Lead external audit management (SOC 2 Type II); automate evidence collection pipelines in Vanta so that audit cycles are driven by continuous monitoring rather than evidence sprints, and begin scoping a readiness path for ISO 42001 (AI management systems). • Engineer the Trust and Assurance program for scale: build automated intake and triage workflows for security questionnaire requests, deploy AI-assisted response generation against a curated knowledge base, and expand the trust portal so that partner due diligence is largely self-service. • Build a vendor and supply chain risk program that goes beyond static spreadsheets. Design automated vendor intake, tiered risk scoring, and continuous monitoring triggers (news alerts, rating service integrations, release notes, expiration tracking) that surface risk without requiring manual sweeps. • Redesign and maintain security and privacy policies; use AI to draft, version, and track policy updates, and build a lightweight workflow for owner review, approval, and attestation that doesn't require a ticketing system to chase people down. • Own common controls monitoring in Vanta. Configure and tune integrations, checks, and alerting so that control failures surface automatically to the right owners, not just to a GRC inbox. Drive the organization toward an always-on compliance posture. • Modernize the security awareness and training program. • Design and operationalize an integrated compliance calendar covering SOC 2, security and IT systems licensing renewals, applicable state privacy regulations, and any other active frameworks with automated reminders and status tracking rather than manual coordination. • Support the CISO and General Counsel on operational privacy practices: administer cookie consent management tooling, handle or route data subject requests (DSRs) through a documented and auditable workflow, and help maintain the company's privacy notice and data mapping inventory. • Monitor the regulatory and compliance landscape, including AI governance developments (EU AI Act, NIST AI RMF, ISO 42001). Proactively surface changes that require a policy, control, or product response. • Leverage AI tools across every GRC workflow; this role is expected to demonstrate measurable efficiency gains through automation and tooling, not simply to own a portfolio of manual processes.

• Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. • Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. • Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. • Guide users through the claim process, including follow-up with adjusters and documentation coordination. • Review third-party policies while ensuring consistent lease adherence • Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. • Compile claim information and supporting documentation to ensure accurate and timely claim submissions. • Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. • Identify trends in customer inquiries and claims to proactively recommend process or product improvements. • Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. • Educate customers on the claims process, coverage details, and eligibility requirements. • Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. • Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.

• Perform real-time monitoring of all exchange activity, security feeds, and product safety data to identify potential market abuse (wash trading, spoofing, etc.) and ensure price discovery is fair and not manipulated. • Monitor real-time market data to ensure participant compliance with margin requirements and position limits. • Utilize surveillance tools and dashboards to flag anomalies and escalate concerns. • Conduct post-trade reviews and forensic analysis of flagged transactions. • Conduct investigations of potential rule violations by obtaining testimony, compiling records and drafting investigative reports for presentation to the Chief Regulatory Officer. • Prepare detailed reports on findings and recommend appropriate actions. • Ensure adherence to applicable regulations (e.g., SEC, CFTC, FINRA, etc.) and internal policies. • Assist in preparing responses to regulatory inquiries and audits. • Contribute to the development and refinement of surveillance protocols and compliance frameworks. • Support enforcement of KYC/AML procedures and transaction monitoring. • Work closely with Legal, Risk, and Technology teams to improve surveillance systems and compliance workflows. • Liaise with external regulators and industry bodies as needed.

• Perform real-time monitoring of all exchange activity, security feeds, and product safety data to identify potential market abuse (wash trading, spoofing, etc.) and ensure price discovery is fair and not manipulated. • Monitor real-time market data to ensure participant compliance with margin requirements and position limits. • Utilize surveillance tools and dashboards to flag anomalies and escalate concerns. • Conduct post-trade reviews and forensic analysis of flagged transactions. • Conduct investigations of potential rule violations by obtaining testimony, compiling records and drafting investigative reports for presentation to the Chief Regulatory Officer. • Prepare detailed reports on findings and recommend appropriate actions. • Ensure adherence to applicable regulations (e.g., SEC, CFTC, FINRA, etc.) and internal policies. • Assist in preparing responses to regulatory inquiries and audits. • Contribute to the development and refinement of surveillance protocols and compliance frameworks. • Support enforcement of KYC/AML procedures and transaction monitoring. • Work closely with Legal, Risk, and Technology teams to improve surveillance systems and compliance workflows. • Liaise with external regulators and industry bodies as needed.