We make managing your home Second Nature with our user-friendly products and services.
Resident Insurance & Compliance Solutions Advisor
Location
United States
Posted
4 days ago
Salary
$60K - $65K / year
Seniority
Senior
Job Description
Resident Insurance & Compliance Solutions Advisor
Second Nature
• Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. • Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. • Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. • Guide users through the claim process, including follow-up with adjusters and documentation coordination. • Review third-party policies while ensuring consistent lease adherence • Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. • Compile claim information and supporting documentation to ensure accurate and timely claim submissions. • Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. • Identify trends in customer inquiries and claims to proactively recommend process or product improvements. • Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. • Educate customers on the claims process, coverage details, and eligibility requirements. • Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. • Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.
Job Requirements
- Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).
- 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency.
- Exceptional attention to detail and commitment to data accuracy.
- Familiarity with state registration processes, compliance filings, and document management systems.
- Strong communication and problem-solving skills with a customer-first mindset.
- Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.
Benefits
- Health First: Medical, Dental, Vision, & Life Insurance
- 401K Plan
- Flexibility: Open PTO and sick days
- Training: A supportive team to help you grow your career and unlock your full potential
- Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
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