Baptist Health System, Inc.

Role Description Baptist Health is recognized as a top place to work in health care, caring for more patients in Northeast Florida than any other provider. We are Jacksonville's only locally governed, faith-based, not-for-profit health system, providing a full spectrum of preventive and specialty care through 200+ locations and six hospitals. - Intermediate level knowledge of insurance, medical records, multi-line telephone - Excellent customer service skills - Ability to match patient care needs with services available - Good judgment triaging patients with acute needs over the phone Qualifications - Intermediate level knowledge of insurance - Experience with medical records - Proficiency in handling multi-line telephone systems - Strong customer service skills - Ability to assess patient care needs - Good judgment in triaging patients Requirements - Ability to work remotely from Florida Benefits - Recognized as a top workplace in health care - Access to a full spectrum of preventive and specialty care

Role Description Consults with patients about their current conditions, orders diagnostics, analyzes results, diagnoses conditions, and prescribes treatment strategies, including prescription medications. - May also actively participate in research in the field. - Advocates for policies that support the needs of elderly patients. Company Description Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. - Centers of excellence include: - Baptist MD Anderson Cancer Center - Baptist Heart Hospital - Baptist Neurological Institute - Wolfson Children's Hospital

Role Description Baptist Health is seeking a Certified Epic Reimbursement Analyst to join our team at Metro Square. This role is ideal for an experienced Epic professional with a strong background in reimbursement analysis, managed care contracts, and healthcare systems. The analyst will play a key role in ensuring accurate contract configuration, reimbursement integrity, and operational readiness within the Epic platform. Schedule: Monday–Friday, 9:00 AM–5:00 PM Job Responsibilities: - Load and maintain managed care, government, and special contracts into the Epic system with a high level of accuracy. - Validate and test reimbursement functionality within Epic to ensure proper configuration and payment outcomes. - Collaborate with managed care plans and internal stakeholders to support timely and accurate contract implementation. - Execute all steps required to operationalize contracts following negotiation and approval. - Monitor contract performance and troubleshoot discrepancies related to reimbursement. - Ensure compliance with healthcare regulations and organizational standards. Qualifications - Bachelor of Science Degree Required. - One of the following: - Epic Resolute Hospital Billing Expected Reimbursement Contracts Administration Certified - Epic Resolute Professional Billing Reimbursement Contracts Certified Requirements - Experience with managed care contracts, hospital billing, or revenue cycle operations. - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Attention to detail with a focus on accuracy and efficiency. Company Description Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include: - Baptist MD Anderson Cancer Center - Baptist Heart Hospital - Baptist Neurological Institute - Wolfson Children's Hospital

Role Description Consults with patients about their current conditions, orders diagnostics, analyzes results, diagnoses conditions, and prescribes treatment strategies, including prescription medications. - May also actively participate in research in the field. - Advocate for policies that support the needs of elderly patients. Company Description Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. - Jacksonville's only locally governed, faith-based, not-for-profit health system. - Provides a full spectrum of preventive and specialty care through 200+ locations and six hospitals. - Centers of excellence include: - Baptist MD Anderson Cancer Center - Baptist Heart Hospital - Baptist Neurological Institute - Wolfson Children's Hospital

Role Description The Applications Manager oversees application strategies and project initiatives, ensuring team performance and alignment with business goals. This role includes leadership and subject matter oversight of enterprise platforms, with a strong emphasis on Workday and UKG, supporting their implementation, optimization, and ongoing performance. - Plans, manages, directs, and coordinates all activities to ensure a stable information environment, efficient workflows, and responsiveness to clinical, research, and educational operational needs. - Drives optimization of applications, including Workday and UKG, to achieve enterprise goals for patient safety, workforce effectiveness, and quality health outcomes across the continuum. - Cost effectively manages projects and analyst workloads to ensure timely implementation, effective resource utilization, and alignment with enterprise strategic and operational priorities. - Develops and implements policies, procedures, and processes that support transparency, engagement, collaboration, and innovation in system design, particularly within HRIS and workforce management platforms. - Monitors maintenance and performance of supported applications, including Workday and UKG, and reports critical issues and needs to leadership. - Facilitates building, planning, problem solving, and prioritization discussions with application teams, information technology specialists, clinicians, and leadership to ensure alignment and successful delivery of enterprise initiatives. Qualifications - Proven managerial experience in IS Applications (Workday and UKG required). - Strong organizational and leadership skills. - Ability to manage budgets and resources. - Excellent communication and strategic planning abilities. - Minimum of five years’ experience in healthcare, healthcare operations, or information technology required. - Working knowledge of project management techniques, systems design, and analysis required. - Minimum of two years of leadership experience required. Requirements - Bachelor’s Degree. - Master’s degree preferred. - Workday applications experience & UKG applications experience is preferred. - Certification in relevant application and module preferred. - Only one of the below required: - Nursing Informatics Certification ANCC. - Certified Professional in Healthcare Information and Management Systems (CPHIMS). - Agile Certified Practitioner. Benefits - Competitive pay & comprehensive benefits packages. - Opportunities for professional growth & advancement. - Exceptional employment experience where team members can bring their authentic selves. - Fostering connections with team members and the community for a fulfilling career.

Role Description Baptist Health is seeking a Certified Epic Reimbursement Analyst to join our team at Metro Square. This role is ideal for an experienced Epic professional with a strong background in reimbursement analysis, managed care contracts, and healthcare systems. The analyst will play a key role in ensuring accurate contract configuration, reimbursement integrity, and operational readiness within the Epic platform. Schedule: Monday–Friday, 9:00 AM–5:00 PM Job Responsibilities: - Load and maintain managed care, government, and special contracts into the Epic system with a high level of accuracy. - Validate and test reimbursement functionality within Epic to ensure proper configuration and payment outcomes. - Collaborate with managed care plans and internal stakeholders to support timely and accurate contract implementation. - Execute all steps required to operationalize contracts following negotiation and approval. - Monitor contract performance and troubleshoot discrepancies related to reimbursement. - Ensure compliance with healthcare regulations and organizational standards. Qualifications - Bachelor of Science Degree Required. - One of the following - Epic Resolute Hospital Billing Expected Reimbursement Contracts Administration Certified OR Epic Resolute Professional Billing Reimbursement Contracts Certified. Requirements - Experience with managed care contracts, hospital billing, or revenue cycle operations. - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Attention to detail with a focus on accuracy and efficiency. Company Description Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Role Description Baptist Health is hiring a Managed Care Policy Consultant for our Managed Care team! This is a fully remote opportunity located in Jacksonville, Florida. - Proactively identifies, analyzes and resolves payer contract, underpayments and policy discrepancies and initiates timely contract disputes to recover lost revenue. - Investigate identified trends and payer issues to identify root causes and will develop solutions and communicate with internal and external contacts to resolve payer issues. - Collaborate with internal departments, including Revenue Integrity, Billing, Patient Access, Operations and Finance to develop thorough responses to plans. - Draft Notices and Formal Disputes to send to plans or government entities. - Have a deep understanding of healthcare operations, contract law, and regulatory frameworks, and is detail-oriented, self-directed, and capable of managing multiple complex projects simultaneously. Qualifications - 7+ years experience in Legal, Revenue Cycle and Managed Care required. - Bachelor’s Degree. - Juris Doctor Preferred. Company Description Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Role Description Baptist Metro Square is hiring a Revenue Cycle Transplant Coordinator to join our remote team in Jacksonville, Florida. This is a full-time opportunity. The Transplant & Single Case Agreement (SCA) Revenue Cycle Manager provides end-to-end operational oversight for transplant and SCA accounts across adult and pediatric service lines. This role serves as the primary subject matter expert (SME) for complex, high-value cases, ensuring accurate coverage determination, billing compliance, payer guideline adherence, and timely claims resolution. Revenue Cycle Transplant Coordinator Job Responsibilities: - Oversee revenue cycle operations for transplant and SCA accounts from pre-service through final payment - Serve as the lead SME for high-dollar, complex transplant and SCA cases - Ensure accurate insurance coverage verification, authorization, and reimbursement processes - Maintain compliance with payer-specific requirements, regulatory standards, and billing guidelines - Collaborate with cross-functional teams including clinical departments, Patient Access, Hospital Billing, Payor Strategy, and external vendors - Manage multidisciplinary workflows to optimize efficiency and reduce denials or delays - Identify and mitigate financial risks associated with transplant and SCA cases - Support timely claim submission, follow-up, and resolution to maximize reimbursement - Provide guidance and support as transplant programs transition from implementation to steady-state operations Qualifications - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience) - 5+ years of experience in revenue cycle management, with a focus on transplant services or Single Case Agreements - Strong knowledge of payer contracts, billing compliance, and reimbursement methodologies - Experience working with complex, high-dollar healthcare cases - Proven ability to collaborate across clinical, operational, and financial teams - Excellent analytical, problem-solving, and communication skills Preferred Qualifications - Experience in both adult and pediatric transplant programs - Familiarity with payer negotiation strategies and contract management - Certification in healthcare financial management or revenue cycle (e.g., HFMA, CRCR) Company Description Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Role Description The Epic Beacon Application Analyst serves as a lead technical and operational resource supporting the design, optimization, and maintenance of Epic modules related to clinical research and oncology workflows. This role collaborates closely with clinicians, researchers, and operational leaders to translate complex requirements into efficient, compliant, and patient-centered system solutions. The analyst provides advanced configuration, builds workflows, supports integrations, and ensures data accuracy across oncology and research applications. With a deep understanding of Epic functionality, clinical processes, and regulatory considerations, this senior-level resource enhances system performance, drives workflow optimization, supports research initiatives, and ensures that providers and staff have the tools needed to deliver safe, effective, and data-driven patient care. - The role ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health. - Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements. - Perform applications testing and participate in integrated testing of current and newly released vendor functionality to ensure system reliability. - Contribute to updates, upgrades, and projects within and across applications and develop application specific solutions. - Provide 24/7 customer support for applications within accountability. - Leads quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability. - Leads projects across applications and develops application specific enhancements and reports in alignment with organizational priorities. Qualifications - 2 years Clinical Applications and Systems - design, build, integration, activation (Required) - Minimum 2 years of related experience (Required) - Experience with Oncore application (preferred) - 3-5 years of Epic build experience (preferred) - Preferred experience with Epic Beacon - Epic Certifications in Beacon (preferred) Requirements - Certification Note: If supporting an Epic application, appropriate EPIC Certification is required within 6 months. Benefits - Competitive pay & comprehensive benefits packages - Opportunities for professional growth & advancement - Exceptional employment experience fostering connections with team members and the community

Role Description Baptist Metro Square is hiring a Revenue Cycle Business Analyst to join our team in Jacksonville, FL. This is a full-time opportunity. - The primary function of the revenue cycle business analyst is to provide analysis, support, and consultation to the leadership of the various components of the revenue cycle. - The analysis will provide analytical insight for all reporting specific to the revenue cycle area. - This includes the creation and maintenance of all departmental scorecards, dashboards, and ad hoc reporting using a variety of source systems. - The analyst is responsible for determining the root cause of revenue cycle problems, questionable variations, glitches, etc. - They will, in collaboration with revenue cycle leadership, develop corrective action plans as needed. - Based on appropriate analysis, they will recommend modifications to established practices and procedures, or system functionality as needed in order to support optimal productivity and efficiency within the revenue cycle areas. - The analyst will work with internal customers to ensure newly implemented workflows and procedures are hardwired and maintained in order to best achieve financial goals. - Another of the many roles of this position is that of a project manager. - They will create, facilitate, implement, and evaluate project plans required for both ongoing operations and improvements in quality and productivity. Qualifications - Masters of Science OR Masters of Arts Degree required. Requirements - Experience in revenue cycle analysis and project management. - Strong analytical and problem-solving skills. - Ability to collaborate with leadership and internal customers.