• Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. • Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. • Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. • Guide users through the claim process, including follow-up with adjusters and documentation coordination. • Review third-party policies while ensuring consistent lease adherence • Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. • Compile claim information and supporting documentation to ensure accurate and timely claim submissions. • Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. • Identify trends in customer inquiries and claims to proactively recommend process or product improvements. • Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. • Educate customers on the claims process, coverage details, and eligibility requirements. • Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. • Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.

• Perform real-time monitoring of all exchange activity, security feeds, and product safety data to identify potential market abuse (wash trading, spoofing, etc.) and ensure price discovery is fair and not manipulated. • Monitor real-time market data to ensure participant compliance with margin requirements and position limits. • Utilize surveillance tools and dashboards to flag anomalies and escalate concerns. • Conduct post-trade reviews and forensic analysis of flagged transactions. • Conduct investigations of potential rule violations by obtaining testimony, compiling records and drafting investigative reports for presentation to the Chief Regulatory Officer. • Prepare detailed reports on findings and recommend appropriate actions. • Ensure adherence to applicable regulations (e.g., SEC, CFTC, FINRA, etc.) and internal policies. • Assist in preparing responses to regulatory inquiries and audits. • Contribute to the development and refinement of surveillance protocols and compliance frameworks. • Support enforcement of KYC/AML procedures and transaction monitoring. • Work closely with Legal, Risk, and Technology teams to improve surveillance systems and compliance workflows. • Liaise with external regulators and industry bodies as needed.

• Perform real-time monitoring of all exchange activity, security feeds, and product safety data to identify potential market abuse (wash trading, spoofing, etc.) and ensure price discovery is fair and not manipulated. • Monitor real-time market data to ensure participant compliance with margin requirements and position limits. • Utilize surveillance tools and dashboards to flag anomalies and escalate concerns. • Conduct post-trade reviews and forensic analysis of flagged transactions. • Conduct investigations of potential rule violations by obtaining testimony, compiling records and drafting investigative reports for presentation to the Chief Regulatory Officer. • Prepare detailed reports on findings and recommend appropriate actions. • Ensure adherence to applicable regulations (e.g., SEC, CFTC, FINRA, etc.) and internal policies. • Assist in preparing responses to regulatory inquiries and audits. • Contribute to the development and refinement of surveillance protocols and compliance frameworks. • Support enforcement of KYC/AML procedures and transaction monitoring. • Work closely with Legal, Risk, and Technology teams to improve surveillance systems and compliance workflows. • Liaise with external regulators and industry bodies as needed.

• Develop, implement, and maintain EHS policies, procedures, and programs • Conduct routine onsite inspections of manufacturing and distribution warehouse operations to identify hazards and ensure compliance with company policies and regulatory requirements • Support incident investigations and root cause analyses; recommend corrective and preventive actions and verify effectiveness • Coordinate responses to regulatory agencies on incident investigations, inquiries, findings and/or complaint allegations • Ensure compliance with applicable OSHA standards, including but not limited to: Hazard Communication (HazCom), Personal Protective Equipment (PPE), Emergency Action Plans, Fire Prevention, Forklift/Powered Industrial Truck Safety, Lockout/Tagout (where applicable), Bloodborne Pathogens (where applicable) • Maintain OSHA injury and illness records, including OSHA 300 logs • Support maintenance of company’s Safety Data Sheet Management Program and ensure employee access to SDS information • Support compliance with applicable U.S. Department of Transportation (DOT) regulations governing the shipment of hazardous materials • Support shipping operations involving hazardous materials to ensure proper classification, packaging, marking, labeling, and documentation • Support investigations and corrective actions related to transportation incidents or compliance concerns • Research and analyze applicable laws and regulations (OSHA, OSHA State Plans, DOT, IATA, IMO and EPA); develop, implement and monitor policies and procedures to ensure ongoing compliance with federal, state, and local requirements • Support and assist with hazardous shipping compliance by ensuring adherence to applicable DOT, IATA, and IMO regulations • Serve as a source for employees and management regarding EHS compliance and best practices • Author and distribute the company's quarterly Environmental, Health & Safety (EHS) newsletter • Serve as an EHS resource for the Corporate Brand Development Group and other business units by researching regulatory requirements and providing technical guidance on environmental, health, and safety matters • Develop and deliver employee environmental, health, and safety (EHS) awareness and training programs to ensure compliance with applicable federal, state, and international regulations, including OSHA, OSHA State Plans (e.g., Cal/OSHA), DOT, IATA, IMO, and EPA requirements • Participate in special projects and perform other duties as required