• Provide input and assist in developing reimbursement materials and tools for customers (Physicians, Coding Staff, Administrators, etc.) and the field sales team. • Identify educational needs of priority accounts and use approved Medtronic tools to deliver relevant training and education on coding, billing, and reimbursement. • Develop a monthly report of provider activities, including regional trends and developments, to support quarterly updates to Senior Leadership. • Develop and implement reimbursement strategies and tactics aligned with Sales leadership to minimize or remove coding, coverage, and payment barriers for Medtronic products and therapies. • Serve as the primary field-based expert for reimbursement, coding, and coverage. • Educate administrators, billing managers, and healthcare providers on the correct use of HCPCS, CPT, ICD-10 codes, modifiers, and documentation requirements. • Support customers in navigating Medicare, Medicaid, and commercial payer coverage policies and prior-authorization requirements. • Provide one-on-one and group training on prior authorization, claim submission, appeals, and payment processes. • Identify, triage, and resolve access barriers in collaboration with internal reimbursement support teams. • Identify key issues and trends with commercial and government payers; determine and implement appropriate solutions. • Conduct webinars for new and existing customers (frequency based on customer need) and track/report attendance. • Collaborate with Sales, Marketing, Medical Affairs, and Compliance teams to ensure a seamless customer experience and compliance. • Deliver in-person and virtual reimbursement workshops and policy update sessions.

• Handle Contract Management/ Planning/ Coordinating activities across Contractual Service Agreement (CSA) • Interface between the customer and the project team, managing transfer of information and requests • Assure timely resolution of issues and keep the customer advised of progress • Responsible for adherence to contract service, operations, and performance specifications • Perform proposal negotiation, and contract administration functions • Function as the liaison for the customer on contract matters • Contribute towards strategy and policy development within area of responsibility • Use judgment to make decisions or solve complex tasks or problems • May lead small projects with moderate risks and resource requirements

• Provide the support to the sales and commercial teams during the ITO phase of a transaction for (i) proposal and contract document preparation, mark-up and management, (ii) T&Cs risk checklist interpretation and evaluations, (iii) commercial risk process questions, (iv) customer negotiations, and (v) reviewing and finalizing contract and purchase order documents. • Provide guidance and recommendations to the transaction’s deal team members and regional leadership regarding contractual and commercial implications of proposed and final commercial T&Cs strategies and decisions. • Coordinate, manage, and maintain a library of master and framework agreement records in NEX and a repository of relevant and linked documents (including amendments, risk checklists, and summaries) in Box’s cloud content management and file sharing service. • Disseminate relevant contract documents and templates within the organization as needed. • Work closely with regional Legal team members to support deal strategy development, T&Cs negotiations with customers, legal document templates development, and T&Cs training and rollout. • Actively identify and participate in process improvement and simplification efforts related to both the Contract Manager role and the overall ITO and risk management process.

• Performs review of clinical monitoring visit reports for allocated projects ensuring consistency across protocols and/or regions • Liaises with clinical monitoring staff for prompt trip report review submission and approval as per the stipulated timelines of PPD and/or the Sponsor • Reviews and customizes the Monitoring Report Templates for allocated projects • Evaluates PI oversight, subject safety and study processes to assess site’s ability to conduct study • Attends applicable internal Project meetings • Provides input of forecast estimates for report review activities • Provides trial MVR status tracking and progress update reports to CTM/CRA • Contributes to company, client, and federal/local regulatory requirements/audit responses • Provides training and mentoring to new CRMs • May act as lead report reviewer on allocated projects