• Handle Contract Management/ Planning/ Coordinating activities across Contractual Service Agreement (CSA) • Interface between the customer and the project team, managing transfer of information and requests • Assure timely resolution of issues and keep the customer advised of progress • Responsible for adherence to contract service, operations, and performance specifications • Perform proposal negotiation, and contract administration functions • Function as the liaison for the customer on contract matters • Contribute towards strategy and policy development within area of responsibility • Use judgment to make decisions or solve complex tasks or problems • May lead small projects with moderate risks and resource requirements

• Provide the support to the sales and commercial teams during the ITO phase of a transaction for (i) proposal and contract document preparation, mark-up and management, (ii) T&Cs risk checklist interpretation and evaluations, (iii) commercial risk process questions, (iv) customer negotiations, and (v) reviewing and finalizing contract and purchase order documents. • Provide guidance and recommendations to the transaction’s deal team members and regional leadership regarding contractual and commercial implications of proposed and final commercial T&Cs strategies and decisions. • Coordinate, manage, and maintain a library of master and framework agreement records in NEX and a repository of relevant and linked documents (including amendments, risk checklists, and summaries) in Box’s cloud content management and file sharing service. • Disseminate relevant contract documents and templates within the organization as needed. • Work closely with regional Legal team members to support deal strategy development, T&Cs negotiations with customers, legal document templates development, and T&Cs training and rollout. • Actively identify and participate in process improvement and simplification efforts related to both the Contract Manager role and the overall ITO and risk management process.

• Performs review of clinical monitoring visit reports for allocated projects ensuring consistency across protocols and/or regions • Liaises with clinical monitoring staff for prompt trip report review submission and approval as per the stipulated timelines of PPD and/or the Sponsor • Reviews and customizes the Monitoring Report Templates for allocated projects • Evaluates PI oversight, subject safety and study processes to assess site’s ability to conduct study • Attends applicable internal Project meetings • Provides input of forecast estimates for report review activities • Provides trial MVR status tracking and progress update reports to CTM/CRA • Contributes to company, client, and federal/local regulatory requirements/audit responses • Provides training and mentoring to new CRMs • May act as lead report reviewer on allocated projects

• Lead a portfolio of stores to deliver exceptional customer experience, drive operational excellence, and achieve business goals. • Responsible for developing high-performing store leadership teams, executing brand strategies, and ensuring that each store reflects the values and culture of the brand. • Maximize district profitability by setting clear direction and supporting stores in achieving sales, expense, and inventory goals. • Recruit, hire, and retain diverse, high-caliber talent; ensure stores optimally staffed and succession plans are in place. • Conduct regular training sessions and check-ins on a quarterly basis to reinforce operational standards, leadership competencies, and brand expectations. • Partner with HR and Talent Development teams to identify training needs and track progress across the district. • Conduct regular store visits, audits to ensure compliance with brand standards and policies. • Champion customer service by modeling brand-specific service standards and addressing customer feedback promptly. • Oversee annual Performance Appraisal process, Personal Development Plans, and succession planning.