Bishop-McCann

Who You Are: You are a strategic thinker and strong communicator who thrives in a fast-paced environment. You are highly organized and detail-oriented, with the ability to manage multiple programs simultaneously while maintaining a high level of accuracy. You bring deep experience supporting pharmaceutical or life sciences clients and understand the unique requirements, compliance considerations, and stakeholder dynamics within the industry. You build strong relationships with clients, vendors, and internal teams, and are known for your collaborative approach and problem-solving mindset. You take ownership of your work, proactively identify solutions, and confidently lead programs from concept through execution. About the Role: We are seeking a Program Manager - Pharmaceutical Client Experience to lead our Pharma client programs and oversee all aspects of program strategy, planning, and execution for corporate meetings, events, and incentive trips. In this role, you will partner with clients and internal teams to deliver high-quality, branded experiences while ensuring timelines, budgets, and program objectives are met. The Program Manager is responsible for managing complex program elements while maintaining exceptional client service and operational excellence. Location – Traveling/Remote: This role is fully remote, with the expectation of working within U.S. business hours. Travel is required for this role (35% or more). Key Responsibilities: Program & Client Management - Develop and maintain strong client relationships within the Pharmaceutical space, built on trust and high-quality service - Provide clear, consistent communication and direction to clients, internal teams, and vendor partners - Lead program timelines and ensure all milestones and deliverables are met Program Planning & Execution - Oversee all program elements including budgeting, site selection, registration, travel, production, and onsite execution - Manage hotel sourcing, room blocks, and vendor partnerships - Coordinate across internal teams including creative, travel, production, and onsite support Budget & Financial Management - Develop and manage program budgets, ensuring alignment with client expectations - Track cost savings and avoidance throughout the program lifecycle - Ensure timely and accurate final billing and reconciliations Operational Excellence - Ensure all operational processes and procedures are followed - Manage multiple programs simultaneously while maintaining accuracy and attention to detail - Provide post-program evaluations, reporting, and insights to clients and internal teams Qualifications and Key Skills: • Proven experience managing programs for pharmaceutical clients • Strong listening, written, verbal, and interpersonal communication skills • Collaborative approach to working with internal teams and external partners • Ability to assess client needs and recommend strategic solutions • Strong organizational skills and attention to detail • Ability to manage multiple priorities and meet tight deadlines • Proven client relationship management experience • Experience building and managing program budgets • Willingness to travel a minimum of 35% Preferred: • Experience managing congresses, advisory boards, speaker programs, or medical meetings • Advanced Excel and data management skills • Experience managing large-scale meetings, events, or incentive programs Why Join Us: • A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering impactful, high-quality events • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end event execution • A growing organization where your contributions make a direct impact How to Apply: Please apply through our careers page at http://www.bishopmccann.com/careers or reach out to our team for more information.

Who You Are: You are highly organized, detail-oriented, and thrive in fast-paced environments where precision matters. You take ownership of your work and are known for your ability to manage multiple priorities while maintaining accuracy. You are tech-savvy and comfortable working across registration platforms and event technology. You bring a strong sense of urgency, adaptability, and problem-solving to everything you do. You are a collaborative partner who works seamlessly with clients, vendors, and internal teams. You pride yourself on delivering exceptional customer service and creating positive attendee experiences from start to finish. About the Role: We are seeking an Attendee Experience Manager (AEM) to support client programs through registration management, attendee data oversight, and event logistics. In this role, you will partner with Program Leads and internal teams to ensure accurate, efficient, and high-quality program execution from start to finish. The Attendee Experience Manager is responsible for maintaining high standards of organization, accuracy, and customer service while supporting multiple programs simultaneously. Location – Traveling/Remote: This role is fully remote, with the expectation of working within U.S. business hours. Travel is required for this role (35% or more). Key Responsibilities: Registration & Technology Management - Build and quality-check registration websites and mobile apps - Manage the full registration process for programs - Partner with Program Leads and clients to strategize registration setup and flow Attendee Data Management • Act as the central point for attendee data including rooming lists, cancellations, travel manifests, and reporting • Maintain accurate and up-to-date records across systems Customer Experience • Deliver high-level customer service to attendees throughout registration and onsite experience • Respond to attendee inquiries with professionalism and timeliness Program Materials & Logistics • Produce and/or manage program materials (digital and print), including name badges, communications, surveys, and welcome items • Coordinate printing and shipping with Operations Support Team Program Support • Support Program Leads with timelines, program resumes, expense reimbursements, and cost tracking/savings • Collaborate with internal teams including creative, travel, production, onsite support, and staffing Qualifications and Key Skills: • Proficiency in Cvent, meeting apps, and other registration platforms • Strong organizational skills and attention to detail • Ability to manage multiple priorities and meet tight deadlines • Excellent written, verbal, and interpersonal communication skills • Strong customer service mindset • Critical thinking, problem-solving, and adaptability • Willingness to travel a minimum of 35% Preferred: • Experience in pharmaceutical, franchise, or commercial event environments • Advanced Excel and data management skills Why Join Us: • A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering impactful, high-quality events • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end event execution • A growing organization where your contributions make a direct impact

Who You Are: You are a strategic thinker and strong communicator who thrives in a fast-paced environment. You are highly organized and detail-oriented, with the ability to manage multiple programs simultaneously while maintaining a high level of accuracy. You build strong relationships with clients, vendors, and internal teams, and are known for your collaborative approach and problem-solving mindset. You take ownership of your work, proactively identify solutions, and confidently lead programs from concept through execution. About the Role: We are seeking a Program Manager to lead client programs and oversee all aspects of program strategy, planning, and execution for corporate meetings, events, and incentive trips. In this role, you will partner with clients and internal teams to deliver high-quality, branded experiences while ensuring timelines, budgets, and program objectives are met. The Program Manager is responsible for managing complex program elements while maintaining exceptional client service and operational excellence. Location – Traveling/Remote: This role is fully remote, with the expectation of working within U.S. business hours. Travel is required for this role (35% or more). Key Responsibilities: Program & Client Management - Develop and maintain strong client relationships built on trust and high-quality service - Provide clear, consistent communication and direction to clients, internal teams, and vendor partners - Lead program timelines and ensure all milestones and deliverables are met Program Planning & Execution - Oversee all program elements including budgeting, site selection, registration, travel, production, and onsite execution - Manage hotel sourcing, room blocks, and vendor partnerships - Coordinate across internal teams including creative, travel, production, and onsite support Budget & Financial Management • Develop and manage program budgets, ensuring alignment with client expectations • Track cost savings and avoidance throughout the program lifecycle • Ensure timely and accurate final billing and reconciliations Operational Excellence • Ensure all operational processes and procedures are followed • Manage multiple programs simultaneously while maintaining accuracy and attention to detail • Provide post-program evaluations, reporting, and insights to clients and internal teams Qualifications and Key Skills: • Strong listening, written, verbal, and interpersonal communication skills • Collaborative approach to working with internal teams and external partners • Ability to assess client needs and recommend strategic solutions • Strong organizational skills and attention to detail • Ability to manage multiple priorities and meet tight deadlines • Proven client relationship management experience • Experience building and managing program budgets • Willingness to travel a minimum of 35% Preferred: • Experience in pharmaceutical, franchise, or commercial event environments • Advanced Excel and data management skills • Experience managing large-scale meetings, events, or incentive programs Why Join Us: • A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering impactful, high-quality events • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end event execution • A growing organization where your contributions make a direct impact