Role Description The Technology Operations Specialist will report to the VP of Technology and is responsible for managing day-to-day operations related to various technology platforms and vendor relationships. This role is not a helpdesk or infrastructure engineering position; it focuses on business systems and vendor coordination, requiring: - Organizational discipline - Platform familiarity - Clear communication You will manage platforms and vendor relationships, coordinate with managed service providers, and exercise judgment independently. Key Responsibilities - Asana Administration: - Own user provisioning, deprovisioning, role management, and organizational hygiene across the Asana instance. - Partner with department leads to build and maintain project timelines and templates. - Serve as the internal Asana point of contact: troubleshoot issues, support new users, and coordinate with Asana support. - Identify and flag improvements to work tracking; implement changes in coordination with the VP of Technology. - Cvent – User Access & Administration: - Manage user access, roles, and permissions within the Cvent instance. - Handle routine administrative tasks: user onboarding/offboarding, basic configuration updates, and access audits. - Act as the internal contact for Cvent-related operational questions, coordinating with Cvent support. - Microsoft 365 & MSP Coordination: - Serve as the primary internal liaison to the managed service provider for day-to-day MS365 administration. - Monitor MSP responsiveness and quality; escalate issues to the VP of Technology when service levels are not met. - Coordinate MS365 changes, licensing additions, and access requests on behalf of internal stakeholders. - Support new employee onboarding by coordinating with the MSP for account setup. - Microsoft Dynamics - Vendor: - Manage the day-to-day relationship with the Dynamics third-party administrator. - Translate business needs into clear, documented requests for the Dynamics vendor. - Maintain a log of active and completed changes; surface patterns to the VP of Technology. - Vendor & Procurement Coordination: - Own day-to-day relationships with technology suppliers including CDW and Provantage. - Assist with vendor contract renewals, software licensing, and hardware lifecycle tracking. - Maintain organized records of vendor contacts, contracts, and purchase history. Qualifications - 2–4 years of experience in a technology operations, IT coordinator, or business systems support role. - Hands-on experience administering a project management or work management platform (Asana preferred). - Working knowledge of Microsoft 365 and comfort navigating the admin environment. - Demonstrated ability to manage external vendors and third-party service providers. - Strong organizational skills with high attention to detail. - Clear written and verbal communicator; able to work effectively with both technical and non-technical stakeholders. - Self-starter who takes ownership of ambiguous problems. Preferred - Experience with Cvent at an administrative or access-management level. - Familiarity with Microsoft Dynamics 365 in a coordination or light-admin capacity. - Prior experience at an events agency or similar environment. - Exposure to technology procurement through CDW, Provantage, or comparable channels. - Asana Certified Pro or equivalent platform certification. Benefits - A collaborative, people-first culture that values teamwork and connection. - Opportunity to play a key role in delivering impactful, high-quality events. - Fast-paced, dynamic environment with variety across programs and clients. - Exposure to cross-functional teams and end-to-end event execution. - A growing organization where your contributions make a direct impact. How to Apply Please submit your resume at www.bishopmccann.com/careers . Additionally, include a brief note describing a specific example of a technology platform or vendor relationship you’ve managed.

Role Description New Zealand School of Tourism (NZST) is seeking an experienced and learner-focused Workplace Practice Tutor / Assessor to support the online delivery of our workplace practice course for Level 5 Diploma in Tourism & Travel Management (TTM) programme. This is an exciting opportunity to work within a supportive online learning environment, helping learners succeed through quality assessment, academic guidance, and ongoing pastoral support. - Assess learner work in line with approved marking guides, rubrics, and grade descriptors. - Provide timely, constructive feedback and support learners with assessment and course-related queries. - Manage assessment administration, including Turnitin submissions, similarity reports, resubmissions, learner records, and required documentation. - Monitor learner engagement, attendance, and participation, providing proactive support to learners who may be at risk of disengaging. - Respond promptly to learner enquiries and communicate effectively with learners, tutors, team leaders, and support teams. - Monitor and manage academic integrity matters, including AI-flagged assessments and other integrity concerns. - Identify opportunities to improve learning materials and assessments, contributing to quality assurance and programme improvement initiatives. - Provide additional support and cover during periods of annual or sick leave, where required. Qualifications - Experience teaching, tutoring, training, assessing, or providing learner support within a tertiary education environment. - Industry experience in tourism, travel, hospitality, or a closely related field. - Strong written communication skills, with the ability to provide clear, constructive feedback. - Excellent organisational and time management skills, with the ability to effectively manage competing priorities. - The ability to build positive relationships and support learners throughout their academic journey. - Confidence using online learning platforms and digital tools. - A learner-centred approach, with a strong commitment to academic quality, learner success, and continuous improvement. Benefits - The NZST prides itself on supporting a diverse and inclusive culture. - We ensure our team feels valued and informed about the direction we are heading in through in-house training days and our annual conference. - Opportunity to work in a fast-moving, action-oriented, and innovative environment. - Make a difference in the lives of learners. To Apply To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role. Suitable candidates will be contacted as applications are received.

• Lead the Sales Operations function for Brightwheel’s Expansion business — which covers our emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start • Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions. • Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources. Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer. • Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination. • Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay. • Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention. • Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking. • Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence.

• Help manage the process of transferring telephone numbers between carriers • Ensure accuracy, compliance, and a smooth experience for customers • Support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries • Work closely with internal teams, customers, and external carriers to resolve issues • Build a foundation in telecom operations — full training will be provided