This position may be performed remotely or in office, specifically providing phone support for Credit Union Members during non-traditional business hours. Essential Functions and Responsibilities: Personally provides exceptional member service; uses Service Standards in every work-related interaction. Actively participates in meeting the goals of the department and the Credit Union. Works cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals. Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously. Service: Serves as department representative, answering incoming member phone calls after hours. Provides back-up support for Card Services Specialists’ daily work and reports. Collects initial details for disputes, input and posting files, and reconciliations. Works reports and logs that are used in conjunction with each card type. Reissues lost, stolen or damaged credit and debit cards, maintaining logs for each card type; prepares new or replacement cards to be mailed. Resets Personal Identification Numbers (PINs), implements travel strategies, updates card information and assists with authentication tokens. Accesses various systems to manage or research information including Symitar, Co-Op, CPI Card Group and Visa Debit Processing Service (DPS). Warm transfer calls to Visa’s automated system for card activation/PIN reset or change and to Visa Falcon for Falcon block and others as needed. Manually processes monetary credit and debit card transactions to ensure accurate account balance. Balances, processes, and/or maintains various shared branch, credit, debit and ATM reports, including General Ledgers (GLs). Reports suspicious activity identified to the department leadership to further investigate. Development: Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development. Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas. Provides feedback on department policies and processes to improve efficiency and service outcomes. Regular and predictable attendance and punctuality. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates. Maintains working knowledge of Credit Union policies and procedures. Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.

Atuação em atividades de AMS. Recepção, triagem (entendimento do tipo e prioridade) e encaminhamento de chamados para os consultores; Acompanhamento do ciclo de vida dos tickets desde o encaminhamento até a apresentação da solução pelos consultores, através de contato e follow up diário com os consultores; Facilitar a comunicação entre consultores e clientes para remover impedimentos como falta de acessos e outros; Facilitar comunicação entre consultores e clientes nos eventos necessários ao atendimento do ticket como: Criação de grupos de trabalho no teams ou agendamento de reuniões; Atualizar o cliente sobre informações básicas do estado do ticket e sua previsão de atendimento; Atuar como facilitador do Gerente de Serviços nas atividades administrativas da squad, como: liberação de horas para os consultores; Ser o primeiro ponto de contato dos clientes quando estes necessitam de apoio para priorizar algum ticket.

We are seeking a reliable and detail-oriented IT Support Generalist (Tier 1) to support our internal teams with day-to-day technical assistance. This is an execution-focused role designed for someone who is process-driven, organized, and comfortable working within clearly defined SOPs. Identity & Access Support Perform password resets Assist with MFA/2FA setup Resolve account lockouts Create new user accounts using predefined templates Deactivate user access during offboarding Perform password resets Assist with MFA/2FA setup Resolve account lockouts Create new user accounts using predefined templates Deactivate user access during offboarding IT Inbox & Ticket Monitoring Monitor IT support email and Slack channels Acknowledge and categorize incoming requests Provide first-line troubleshooting support Follow up on pending tickets Escalate complex or configuration-related issues to senior IT Monitor IT support email and Slack channels Acknowledge and categorize incoming requests Provide first-line troubleshooting support Follow up on pending tickets Escalate complex or configuration-related issues to senior IT Onboarding & Offboarding Support Send platform invitations (Google Workspace, Slack, Hubstaff, etc.) Confirm system access prior to training start Execute onboarding checklists Remove system access during offboarding Send platform invitations (Google Workspace, Slack, Hubstaff, etc.) Confirm system access prior to training start Execute onboarding checklists Remove system access during offboarding Basic Troubleshooting Resolve login and access issues Perform browser troubleshooting (cache, extensions, profiles) Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting) Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT Assist with general connectivity troubleshooting (internet checks, speed tests) Troubleshoot headsets, microphones, and cameras Resolve login and access issues Perform browser troubleshooting (cache, extensions, profiles) Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting) Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT Assist with general connectivity troubleshooting (internet checks, speed tests) Troubleshoot headsets, microphones, and cameras Documentation & Tracking Update IT trackers and resource logs Maintain organized documentation Update IT trackers and resource logs Maintain organized documentation

Social Factor is looking for remote, US-based, temporary/gig Language Social Media Community Moderator who speaks Hindi to moderate on a live stream event for two weekends in April. (April 10-12th and April 17-19, 2026). All qualified applicants will be asked to complete a Community Moderation & language assessment upon initial screening. The purpose of this assessment is to provide a greater understanding of our community management approach and your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time. We are hiring from the following states: Arkansas, Arizona, California, Florida, Georgia, Indiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, and Virginia.