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Une société du Groupe IMA
Bilingual Patient Financial Advocate
Location
Colorado
Posted
1 day ago
Salary
$20 - $30 / hour
Seniority
Senior
Job Description
Bilingual Patient Financial Advocate
IMH
• Processes financial assistance application requests. • Verifies that information supplied by patients is complete and accurate. • Reviews submitted applications, ensuring completeness, verifying supporting documents, running credit reports, and determining for eligibility for financial assistance/charity. • Confirms, documents, and/or updates patient demographic information and patient account notes for all interactions/transactions in charity software and/or EPIC. • Images/scans all required financial assistance supporting documents. • Collects patient payments and provides receipt accurately completing all required fields. • Accurately posts payments in system. • Identifies individuals who may qualify for state or federally funded programs and refer to the appropriate department for processing. • Delivers education in regards to health plans available. • Maintains departmental and/or individual work queues and reports as required. • Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. • Performs other duties as assigned.
Job Requirements
- Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
- Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
- Demonstrated proficiency in interpreting insurance Explanation of Benefits.
- Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- High School Diploma or GED.
- Experience in financial counseling, insurance verification, or collections
- Experience with Epic
- Bilingual Spanish speaking
Benefits
- health insurance
- flexible work options
- generous benefits package
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