Role Description Program Operations Invoicing and Payment Operations - Design and manage weekly timesheet and milestone outreach to suppliers and hiring managers for on-time invoicing along with escalation process. - Support necessary updates and corrections for assignments and SOWs in VMS to facilitate timely and correct invoicing. - Develop new dashboards for timesheets and milestones status and trending and issues tracking through provided analytics platform. - Support client’s finance approvers, supplier’s as well as internal Pinnacle team-members’ queries around status in the payment lifecycle from invoicing to reconciliations to dispute resolution, and sales tax calculations. - Design process to identify duplicate billing instances between legacy system and new platform specifically as it relates to PO exemptions from the VMS system. - Monitor client PO balances, workflow, etc. as needed based on client requirements. - Develop relationships with program partners and suppliers. - Collaborate with the analytics team to design dashboards to audit invoicing between legacy system and new platform. - Develop and maintain outreach tracking system along with cadence and escalation process. - Write and maintain SOPs for critical tasks. - Maintain compliance with internal controls, ensuring audit readiness. - Drive continuous improvement projects to streamline processes and adopt automation. Finance Business Partnering - Act as the finance liaison to client-facing teams (program leaders, account managers), helping them understand/resolve invoice related issues. - Maintain a client-service-focused mindset and foster strong relationships with internal stakeholders and external customers. - Act as the point of escalation for supplier payment-related issues, driving swift and effective resolution. - Assist Pinnacle Client’s with management and execution of their internal purchasing and compliance tasks as needed to support program financial operations. - Handle sensitive issues with discretion, urgency, and professionalism. - Provide insights and recommendations on client billing behaviors, dispute trends, and invoicing challenges. - Present tailored reporting and insights to business leaders, highlighting risks and opportunities focused on supplier payment processes. - Support onboarding of new suppliers into the client’s program developing processes for transitioning from legacy system to new platform. - Translate program performance metrics into actionable insights impacting business decisions, supporting supplier relationships and improving program delivery. - Collaborate with Legal and Contracts to align client terms and resolve disputes effectively. Team Management & Development - Lead a team of 2–4 AR analysts (onshore and offshore). - Make hiring, training, and performance management decisions in coordination with leadership. - Ensure appropriate workload allocation and develop contingency plans for resource optimization. - Promote a team culture focused on critical thinking, innovation, and proactive problem-solving. - Design and implement training plans to support team autonomy and ownership. - Track and analyze AR performance metrics to drive continuous improvement. Technology & Systems - Facilitate cross-functional collaboration in testing VMS behavior along with integrations such as invoice integration and ensure in line with program operations and objectives. - Review testing outcomes for updates and functional enhancements. - Contribute to the technological roadmap for operational improvements. Qualifications - Bachelor’s degree in accounting, Finance, Business, or related field. - Minimum 5 years of management experience in financial operations. - Solid understanding of US GAAP and accounting principles. - Experience in the staffing industry or with Pay-When-Paid programs is a significant plus. Requirements - Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, charts, data analysis). - Familiarity with Beeline or other VMS systems. Soft Skills & Attributes - Self-starter with strong ownership mentality and problem-solving ability. - Organized, detail-oriented, and able to thrive under pressure. - Excellent written and verbal communication skills. - Confident team leader with the ability to manage a diverse workforce and deliver strong results.