Role Description The Senior Manager, IT Project Manager will lead complex IT delivery efforts across the software development lifecycle for the energy efficiency and utility sectors. This role is responsible for: - Establishing operational objectives - Directing project teams - Managing delivery performance - Ensuring technology solutions support client, contract, and business objectives This individual will serve as a senior delivery leader, trusted client partner, and subject matter expert in: - IT project execution - System implementation - Governance - Risk management - Operational improvement This role requires the ability to operate with significant independence, influence across functional areas, manage complex client and vendor relationships, and ensure adherence to: - Scope - Schedule - Budget - Staffing - Quality - Performance expectations Qualifications - Demonstrated experience establishing project plans, delivery governance, performance metrics, budgets, schedules, staffing plans, and operational work plans. - Demonstrated consulting experience, including client-facing delivery, stakeholder management, executive communication, and expectation management. - Experience identifying, managing, and escalating project risks, financial risks, scope changes, dependencies, and delivery barriers. Requirements - Lead end-to-end delivery of complex IT projects, programs, and operational workstreams within the energy efficiency and utility sectors. - Establish operational objectives, work plans, delivery priorities, staffing plans, and performance expectations for project teams. - Provide leadership to managers, business analysts, technologists, vendors, subcontractors, and cross-functional teams responsible for technology delivery. - Own project and portfolio execution across scope, schedule, budget, risk, quality, communications, change control, and stakeholder management. - Serve as a senior escalation point for complex delivery issues, competing priorities, client concerns, vendor challenges, and cross-functional dependencies. - Develop methods, techniques, metrics, and evaluation criteria to measure project performance, team effectiveness, risk exposure, and delivery outcomes. - Partner with client stakeholders, ICF leadership, subject matter experts, and delivery teams to define business needs, shape expectations, and drive technology-enabled solutions. - Influence decision-making across functional areas, client teams, vendors, and internal leadership to achieve program and business objectives. - Identify project risks, financial risks, operational risks, and delivery barriers. Develop mitigation strategies and response plans. - Provide strategic direction on IT governance, system documentation, requirements management, testing, implementation planning, release readiness, and post-launch stabilization. - Lead continuous improvement efforts that strengthen delivery processes, increase operational efficiency, improve quality, and reduce delivery risk. - Support business growth by identifying opportunities to expand ICF’s capabilities, improve client service, strengthen delivery models, and support proposal or contract-related activities as needed. - Proactively escalate risks, ensure project budgets are being tracked and monitored. - Assist in the preparation of proposal content and pricing. - Assist IT Director in developing accurate projections of revenue forecasts, estimated profitability, and estimated margins. - Manage a team of analysts with responsibilities over employee development, retention, and onboarding. - Assist the IT Director in hiring and training new team members. - Identify opportunities for expanded work with existing clients as well as cross-selling opportunities. - Mentor, coach, and develop team members, including managers, senior analysts, and individual contributors, to support professional growth and expanded responsibilities. - Foster an inclusive, collaborative, accountable, and high-performing team culture. - Present project status, risks, decisions, recommendations, and performance updates to client stakeholders, ICF leadership, vendors, and cross-functional teams. Benefits - Flexible workplace arrangements and work-life balance - Donation matching and volunteer opportunities - Tuition reimbursement - Access to professional development resources - 401k matching - Employee Stock Purchase Plan - And many, many more: Ask your recruiter for more details. Company Description ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.

Role Description This is a remote position. BizFirst is assisting our client with recruiting a skilled and experienced Program Manager (Senior), Federal WCF IT Financial Management. This position supports the following program: U.S. Department of Transportation (DOT), Office of the Secretary (OST), Working Capital Fund (WCF), Office of Financial Management (OFM) — WCF IT Financial Management, Cost Model Development, and Systems Integration Support. What will you do: - Lead a nine-person delivery team supporting the financial management of DOT's IT shared-services Working Capital Fund: - Cost model development and modernization - Systems integration and automation - Monthly billing and revenue management - Customer transparency reporting - Data analytics - Financial operating-model support across nine contract functional areas - You are the single point of contact to Government leadership and own delivery quality in an environment with formal Acceptable Quality Level (AQL) standards. - This role rewards a PM who runs quality gates before submission, protects a demanding monthly billing calendar, and communicates precisely with executives. Responsibilities: - Serve as primary point of contact to the Contracting Officer, COR, and WCF leadership; lead program kickoff within two business days of award. - Direct and integrate the work of cost modeling SMEs, financial analysts, a data/integration engineer, an automation developer, and a BI/dashboard developer across all nine functional areas. - Build and maintain the Integrated Master Schedule (IMS): initial baseline within 30 days of award, weekly internal updates, monthly formal submissions capturing critical path, dependencies, and delivery gates. - Maintain a live RAID log (risks, assumptions, issues, dependencies) with named assignees and active mitigations; support bi-weekly COR reviews. - Deliver executive status briefings by the 5th business day of each month with executive-ready, 100% accurate, reconciled content. - Enforce deliverable quality against contract AQL standards; run pre-submission peer review and validation gates; manage remediation of any rejected deliverable within three business days. - Track, verify, and report productive performance hours by position CLIN under a fixed labor-hour structure, segregating billable productive effort from unbillable rework. - Protect the monthly financial operations calendar (billing files by the 3rd business day; allocation outputs by the 5th; reconciliations and dashboard refreshes by the 10th). - Enforce scope discipline: ensure no team member performs inherently governmental functions, makes staffing decisions, or participates in IT consolidation governance determinations. - Route gray-zone technical direction to the COR for written confirmation. - Manage Key Personnel change control, subcontractor oversight (if any), and transition/knowledge-transfer commitments that keep all products Government-owned and transferable. Qualifications - Security Clearance: Public Trust or the ability to obtain one. - Candidates whose experience is limited to advisory, strategic, or conceptual consulting will not meet this program's bar. - The client explicitly requires demonstrated, hands-on implementation experience — deployed cost models, executed billing cycles, delivered automations, and operational financial products. - Bachelor's degree in Business, Finance, Management, or a related technical field. - 10+ years of professional experience, including 5+ years managing complex federal financial management or IT shared-services programs. - Demonstrated delivery under formal quality surveillance (AQL/QASP-style regimes, deliverable acceptance, performance-based contracts). - Experience managing federal contract mechanics: IMS, RAID/risk management, CLIN-level hours accounting, deliverable schedules, COR/CO relationships. - Excellent executive communication — briefings, status reporting, and issue escalation with senior Government stakeholders. Desired Skills - PMP certification (highly preferred by the client). - Direct experience with federal Working Capital Funds, revolving funds, or fee-for-service shared-services organizations. - Familiarity with the DOT enterprise environment (Delphi, PRISM, ServiceNow, Oracle EPM, Power BI) or comparable federal ERP/ITSM stacks. - Experience leading teams that pair financial/accounting work with data engineering and automation delivery. Benefits - Family Health Care (54% cost covered for the entire family) - Family Dental (54% cost covered for the entire family) - Family Vision (54% cost covered for the entire family) - Flexible Spending Account - Overutilization bonuses for Time and Materials (T&M) contracts - Lifetime Event Bonuses (e.g., child, marriage) - Profit-sharing arrangement for any work brought into the company - Unlimited Leave with Approval - 401k 100% employer match on first 4% invested - $1,000 training budget

Role Description We are looking for a Technical Program Manager to lead the delivery of complex, cross-functional programs across a global organization. This is a hands-on delivery role at its core, with responsibilities for team leadership and support. This person sits at the intersection of technology and delivery, someone with genuine technical depth and the program management discipline to drive large, multi-workstream initiatives to completion. You do not need to be a developer, but you must be technically credible. You should be able to engage confidently with engineering and technology teams, understand platform and systems decisions, and translate complexity into clear plans, priorities, and stakeholder communication. Qualifications - Minimum of 5+ years in technical program or delivery management - Proven track record leading and delivering complex, cross-functional programs across multiple workstreams and stakeholder groups, ideally including digital, web, or platform migration initiatives - Experience managing delivery across large, matrixed organizations where teams have different priorities and ways of working - Experience coordinating external partners, agencies, or vendors as part of broader delivery programs Requirements - Digital platform literacy: a solid understanding of how modern digital platforms and enterprise systems connect, covering APIs, integrations, content delivery, CRM, and marketing technology - Web and CMS familiarity: a working familiarity with web and content management platforms, including how websites are built, how content workflows operate, and how migrations and deployments are run - Technical comprehension: the ability to read and interpret technical documentation, architecture diagrams, and system requirements, and translate them into delivery plans - Strong command of program and project management tooling, with the discipline to keep delivery data accurate and useful - A strong working knowledge of how AI is changing delivery, with hands-on experience using AI tools to plan, draft, analyze, and accelerate work Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!

Role Description We are looking for a Technical Program Manager based in Indonesia to drive the delivery of our active projects and act as the dedicated technical point of contact for live customers. In this dual role, you will own project execution end-to-end while serving as the client relationship anchor whenever technical issues arise — coordinating closely with our dedicated support team to ensure issues are resolved smoothly. This is a fully remote, individual-contributor role reporting to the Senior Director, APAC — Global Applied Intelligence, and working in a matrixed relationship with Solution Architects in the team. It is suited to someone who blends strong program management discipline with hands-on technical troubleshooting in a SaaS environment. Key Responsibilities - Program & Project Management - Own end-to-end project management for active projects across Indonesia, including planning, scheduling, resourcing, and budget tracking. - Define project scope, milestones, and deliverables; drive execution against timelines. - Coordinate cross-functional teams (engineering, product, sales, and external partners) to remove blockers and keep delivery on track. - Track risks, dependencies, and issues; maintain clear status reporting to stakeholders and leadership. - Manage stakeholder expectations and communications throughout the project lifecycle. - Technical Client Relationship & Issue Coordination - Serve as the first point of contact and relationship owner for live customers when technical issues arise. - Troubleshoot and triage incoming issues — read and interpret logs, investigate behavior across our risk decisioning products, and assess impact and urgency. - Coordinate with the dedicated SLA-driven support team to drive issues to resolution, ensuring the customer stays informed and confident throughout. - Translate between customer, support, and engineering — providing clear technical context, reproduction steps, and business impact so issues are prioritized correctly. - Identify recurring or systemic issues and feed insights back into product and engineering to drive long-term fixes. - Maintain trusted relationships with key customer stakeholders, acting as their technical advocate. Qualifications - 4–7 years in technical program/project management, technical account management, or a related technical delivery role within a SaaS/software environment. - Ability to troubleshoot technical issues independently — comfortable reading logs, tracing issues, and reasoning about system behavior (no coding required). - Strong understanding of risk decisioning products (e.g., fraud, credit, identity, or transaction risk platforms) and how customers integrate and operate them. - Proven track record managing multiple concurrent projects to successful, on-time delivery. - Excellent stakeholder management and communication skills, with the ability to translate technical detail for both technical and non-technical audiences. - Comfortable collaborating with distributed, cross-functional teams spread across different locations and time zones, building alignment without being in the same room. - Fluency in Bahasa Indonesia and English (written and spoken). - Self-directed and effective working fully remotely across local customer time zones. Preferred Qualifications - Experience working with or alongside dedicated customer support teams in a coordination or escalation role. - Familiarity with APIs, integrations, and how customers consume SaaS products. - Familiarity with project management tools (e.g., Jira, Asana) and ticketing systems (e.g., Zendesk, Freshdesk). - PMP, PMI-ACP, or equivalent certification. What Success Looks Like - Active projects delivered on time, in scope, and within budget. - Live customers experience a single, trusted point of contact for technical issues — with smooth coordination into the support team and fast time-to-resolution. - Strong feedback loop established between customers, project delivery, support, and engineering. - High customer trust and satisfaction across the Indonesian client base. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave.