ADRI Program Support Penn State University Park Location: United States Job Description: APPLICATION INSTRUCTIONS: - CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. - CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. - If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS The college of Arts and Architecture Arts and Design Research Incubator is seeking to hire for program support. The candidate will have knowledge of audio editing software and post-production timelines. Additionally, the candidate will be familiar with podcast dissemination services in order to advise on selecting and executing a publishing plan. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines

• Leading cross-functional teams including Engineering, Product Management, Network Operations, Sales, Services, and Support to support the product roadmap. • Proactively minimizing risks while developing alternative approaches for various scenarios. • Maintaining and communicating backlog of work with key stakeholders, guiding them on priorities based on business needs • Communicating program status and expectation changes to senior leaders with appropriate frequency, using standardized methods • Maintaining and iterating on a roadmap of committed work through the current calendar

Role Description The Program Coordinator - Veteran Services serves as the primary client contact across NuVista Mental Health and True North Psychological Services, ensuring a seamless intake and service navigation experience. This role supports client engagement, program coordination, and accurate administrative and billing processes across clinical services. Key Responsibilities - Client Intake, Navigation & Communication - Manages intake and onboarding while supporting clients through service access and ongoing engagement. - Serve as first point of contact for referrals and guide clients through intake and onboarding. - Match clients to appropriate clinicians/services and coordinate insurance requirements (Blue Cross, VAC, K-numbers). - Provide education on services and maintain regular communication to support engagement and reduce drop-out. - Support access to additional services such as therapy, neurofeedback, and assessments. - Program Coordination & Tracking - Ensures efficient scheduling, documentation, and monitoring of client and program activity. - Manage scheduling, intake documentation, and client file setup across systems. - Track client progress, retention, and outcomes using program tracking tools. - Monitor and report on participation, drop-outs, and program feedback. - Billing & Administrative Support - Maintains accurate billing and coordination across internal and external systems. - Submit and reconcile VAC/Blue Cross and internal billing claims. - Ensure accuracy and consistency across all program billing. - Coordinate with clinic teams for private billing processes. - Collaboration & Continuous Improvement - Supports consistent program delivery and ongoing process improvement across teams. - Contribute to development and refinement of processes, documents, and training materials. - Participate in team training and knowledge-sharing to support consistency across programs. - Support alignment of practices across the network and sub-brands. Qualifications - Post-secondary education in healthcare administration, psychology, or related field. - 2+ years administrative coordination experience (mental health/clinical preferred). - Experience in a psychology clinic or with government-funded programs (e.g., CBT-I, ADHD, Neurofeedback) an asset. - Strong organizational, communication, and interpersonal skills. - Experience in handling sensitive health information with confidentiality and professionalism. - Comfortable with virtual client coordination and virtual work settings. - Insurance billing experience (e.g., VAC, Blue Cross). - Proficiency with Jane App, Microsoft Excel, and email communication an asset. Core Competencies - Communication : Communicates clearly and effectively; strong presentation and active listening skills. - Computer Skills : Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance. - Ethics & Integrity : Demonstrates honesty, accountability, and maintains strict confidentiality. - Interpersonal Skills : Builds strong relationships and works collaboratively with others. - Organizational Skills : Manages time effectively and maintains organized, efficient systems and workspace. - Productivity : Manages workload efficiently and consistently meets performance objectives. - Quality Focus : Produces accurate work and proactively identifies opportunities for improvement.

• Drive execution across multiple infrastructure programs, including network builds and upgrades, storage initiatives, datacenter builds and expansions, and hardware/platform rollouts • Own program planning, milestone definition, and dependency management across parallel workstreams • Partner with Infra Engineering, Network, DC Operations, Hardware, Security, and Platform teams to align scope, timelines, and delivery • Coordinate execution across initiatives such as: • Network expansions, upgrades, and large-scale migrations • Datacenter expansions and capacity growth • Hardware bring-up and infrastructure readiness • Next-generation platform rollouts (e.g. new GPU architectures), ensuring end-to-end readiness across infrastructure layers • Drive cross-functional alignment to ensure infrastructure is ready for deployment, bring-up, and customer usage • Manage risks, blockers, and dependencies across engineering and operations teams • Provide clear, concise program updates to leadership, highlighting progress, risks, and mitigation plans • Operate effectively in a fast-moving, ambiguous environment with shifting priorities • Contribute to improving execution frameworks, tooling, and program visibility across the infrastructure organization