Role Description The External Communications Specialist develops and executes comprehensive public relations strategies across all business lines to enhance the public image and brand equity of the AAA Mountain West Group (MWG). Serving over 6.8 million Members across Alaska, Arizona, Northern California, Nevada, Montana, Utah, and Wyoming, the Specialist acts as the primary regional spokesperson and media lead for their assigned footprint. In this role, you will: - Spearhead high-impact PR initiatives - Manage crisis communications - Align efforts with internal teams - Analyze media trends for strategic insights Qualifications - Bachelor's degree in Communication, Journalism, or related field - 5 years experience in public relations, media, corporate communications, or a relevant field Requirements - Strong strategic thinking with the ability to develop, lead, and implement comprehensive external communications strategies - Demonstrated experience serving as a primary spokesperson, managing day-to-day media inquiries, and handling high-stakes live media interviews - Proficiency in crisis communications strategies and advanced understanding of issues management frameworks - Demonstrated ability to cultivate and sustain strong, trusted professional relationships with a diverse range of stakeholders - Proven success in monitoring and analyzing media coverage and industry trends - Strong organizational skills with the ability to balance multiple complex work streams Benefits - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities - Collaborative Environment – AAA values your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program

Role Description We're looking for a communications leader who can help shape how A1 is introduced to the world. You will develop our external narrative, work closely with founders and leadership, build relationships with global media, and ensure every public communication reflects the quality and ambition of the company. This is a hands-on role. You'll be writing, editing, pitching stories, preparing announcements and working directly with senior leaders on communications strategy. What You Will Be Doing - Develop and execute A1's global communications strategy. - Build relationships with technology, business and mainstream media. - Develop media angles and proactively secure high-quality press coverage. - Write and edit press releases, announcements, company updates and executive communications. - Shape company messaging, positioning and product narratives. - Prepare founders and executives for media interviews, conferences and public appearances. - Develop communication plans around product launches, partnerships and major company milestones. - Monitor media coverage and identify opportunities to strengthen A1's brand. - Work closely with product, recruiting and leadership teams to ensure consistent external messaging. - Support crisis communications and reputation management when required. Qualifications - Experience in PR, corporate communications or media relations within technology companies. - Exceptional writing and editing skills with the ability to explain complex products clearly. - Strong relationships with technology and business journalists. - Experience managing communications for product launches or major announcements. - Excellent judgement and ability to develop compelling narratives. - Comfortable working directly with founders and senior leadership. - Able to operate independently in a fast-moving environment with minimal direction. - Strong attention to detail and high standards for quality. How We Work The best products in the world are built by small, highly capable teams. We operate with high talent density, fast execution speed, and strong ownership. We care deeply about product quality, clear thinking, and practical execution. This is a hands-on environment. Everyone is expected to contribute directly, operate independently, and make good decisions under ambiguity. Our goal is to build products that are genuinely useful to billions of people globally. Interview Process If there appears to be a fit, the process typically includes interviews and a written assessment. Applications are reviewed directly by our team. Interviews may be conducted virtually and/or onsite depending on location. We value speed, clarity, and direct communication throughout the process.

• Own and manage all aspects of the company's public relations program and relationship with the external PR agency. • Develop and execute public relations strategies that support company objectives and brand awareness initiatives. • Serve as the primary liaison between company leadership and the PR agency, ensuring alignment on priorities, messaging and opportunities. • Collaborate with company leadership and brand leaders to identify and develop public relations opportunities, thought leadership initiatives and key messaging. • Review, approve and support PR agency activities including media outreach, press opportunities, interviews and related communications efforts. • Develop and manage internal communications programs that support employee engagement and organizational alignment. • Create and manage external communications initiatives across multiple brands and audiences. • Write, edit and oversee the creation of high-quality content including press releases, articles, executive communications, marketing materials and sales enablement content. • Partner with sales, marketing, operations and other teams as needed to develop content that supports business objectives. • Manage content development projects from concept through completion, ensuring deadlines and quality standards are met. • Maintain consistent brand voice and messaging across all communications channels and materials. • Monitor PR program performance and communications effectiveness, providing recommendations for continuous improvement. • Support additional related duties as assigned by management.

• Provide administrative support for consumer digital campaigns, including email and owned-channel initiatives. • Manage campaign setup, tracking, and reporting using Adobe Campaign and Salesforce Marketing Cloud. • Compile and maintain campaign performance reports and metrics using Excel. • Create clear PowerPoint presentations to communicate campaign insights to stakeholders. • Organize and maintain the Consumer Communications library, ensuring easy access to campaign records and resources. • Document and maintain campaign processes, calendars, and workflows for consistency. • Collaborate with the Consumer Communications team to meet campaign timelines and approvals. • Serve as a key point of coordination between various teams for campaign execution queries. • Offer general administrative support for meetings, materials, and project coordination as needed.