• partner and develop relationships with hospital network C-suite executives • understand their business needs and provide solutions • build and lead the strategic YOY business plan within each Health System • utilize Danaher Business System tools to lead sales campaigns • partner with service organization to ensure successful installations and maintenance • provide high-level view of all activities within individual accounts • partner with local regional Area Directors and Regional Sales Managers to ensure alignment

Role Description This role will continue the transformation of our US, UK and Mexico Customer Success organization to develop and execute strategies to enhance customer satisfaction, loyalty, and retention by leveraging data, feedback, and customer insights to drive improvements to enhance the overall customer experience. The Executive Director, Customer Success is responsible for establishing a strong customer success function that takes accountability for driving the adoption, retention, and expansion of our customer base. Will lead a team of managers and individual contributors tasked with building strong relationships with customers and ensuring their needs are met throughout their entire journey with the company. This role is customer facing and will travel to customer sites. - Responsible for developing and implementing a comprehensive regional Customer Success vision and strategy aligned with Teletrac Navman’s goals. - Foster a customer-centric culture that values feedback, continuous improvement, and innovation. - Support building the Customer Success team, developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner. - Create an optimized & data-led model of the customer journey, ensuring all internal stakeholders are aligned. - Work with operational specialists to ensure customer data is correct and that everyone uses the same data sets. - Implement processes to capture customer feedback, including surveys, reviews, and direct interactions, with a strong focus on solutions. - Increase product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. - Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies. - Establish metrics to measure the effectiveness of customer engagement initiatives in the market. - Prepare regular reports on customer engagement performance, customer growth metrics, highlighting successes and areas for improvement. Qualifications - Proven experience (typically 7+ years) in customer engagement, customer success, enterprise sales or related roles. - Strong understanding of customer experience management and customer relationship-building strategies. - Proven track record in customer success, including building the processes and systems to be successful. - Strong knowledge of customer success tools and methodologies. - Advanced business experience and ability to create strategies, guidelines, and objectives, and implement them while driving business growth and creating data-driven reports. - Analytical mindset with the ability to interpret data and derive actionable insights. - Deep understanding of software businesses, with knowledge of both the subscription and renewal models. - Experience managing a team in Mexico and/or the UK a strong plus. - Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward. - Business development knowledge and experience growing a business a plus. - 25% travel, domestic and international (UK & MX). Requirements - The base compensation range for this position is $150,000 to $250,000 per annum. - Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. - For this specific role, you may be eligible to participate in a quarterly Customer Success incentive plan. Benefits - Premium suite of health and wellness programs including medical, dental, vision, disability and life insurance. - Programs for family planning from Maven Clinic to managing diabetes like Livongo. - Coverage for women's health, support for adult and elder care. - Paid parental leave. - A generous 401(k) plan with matching company contributions. - Paid time off up to 120 hours. - 13 paid holidays (including 3 floating holidays) per year. - Paid sick leave.

Role Description Strategic Advisor & Chief of Staff within the Healthcare vertical, responsible for setting, managing, and driving the annual goals and objectives for the global Healthcare vertical. Leads and manages teams, projects, and programs for executives. Designs, develops, and implements innovative, complex solutions, methodologies, modeling techniques, database tools, products/materials, and/or programs. - Interacts with executives on a routine basis, and/or is assigned as an informal leader, coach, or mentor to less senior staff. - May represent executive management at meetings or functions and provide presentations or act on behalf of executive management. - Acts independently on behalf of department or division. - Both domestic and international travel required. - Performs other duties as assigned. Qualifications - Best-in-class project management, political acumen, and organizational skills at the executive level. - Proven experience creating and delivering strategic executive-level communications and presentations. - Demonstrated ability to communicate clearly and effectively—both written and verbal—across all levels of the organization, including senior and executive leadership. - Advanced analytical skills. - Strength in strategy deployment techniques guiding organizational transformation. - Ability to successfully engage with direct customer communication. - Strong financial acumen. Requirements - Bachelor's Degree/equivalent in business. - Seven (7) years experience in writing, designing, developing, and/or implementation of corporate projects/programs. Knowledge, Skills, and Abilities - Expert in field and department specialty. - Ability to make executive level recommendations regarding complex business solutions. - Advanced skills in business software, and/or web development. - Ability to use advanced computer modeling techniques, database tools and approaches. - Ability to plan and work on multiple major corporate assignments concurrently. - Demonstrated ability to lead people and/or executive level projects/programs. - Proven ability to design, develop, and implement materials, projects, and programs from a minimal concept. - Strong interpersonal skills. - Strong written and oral communication skills. - Demonstrated ability to provide effective presentations to executive management. - Advanced project management skills. - Advanced analytical skills. - Strength in strategy deployment techniques guiding organizational transformation. Pay Transparency USA: $8,007.29/mo - $18,149.85/mo, CO: $8,007.29/mo - $17,393.61/mo, CA: $8,452.14/mo - $14,413.11/mo, NJ: $8,452.14/mo - $13,523.42/mo, ME, OH & VT: $8,452.14/mo - $15,124.88/mo, MN: $8,452.14/mo - $16,637.36/mo, IL & NV: $8,452.14/mo - $17,393.61/mo, MD, NY, VA & WA: $8,452.14/mo - $18,149.85/mo, MA: $8,896.99/mo - $18,149.85/mo, RI: $9,786.68/mo - $16,637.36/mo, CT: $9,786.68/mo - $17,393.61/mo, DC & HI: $10,231.53/mo - $17,393.61/mo, NYC: $10,231.53/mo - $18,149.85/mo. Additional Details - This position is eligible for telecommuting and may be located anywhere within the United States excluding AK, HI and U.S. territories. - Posting closes on: 7/16/2026 at 4:00 PM CST / 5:00 PM EST. Equal Opportunity Employer Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .

• Build and maintain relationships with real estate agents, investment advisors, accountants, and closed clients • Represent the Rocket brand in various civic and community functions • Establish, develop and maintain a book of business to drive referral volume • Consult with clients and analyze their financial situations • Advise and educate clients on the home-buying or refinance process • Evaluate client financial status and documents • Assist clients through the loan process from application to closing • Stay up to date on Rocket Mortgage’s product offerings