Vontier

Role Description Senior Manager of Sales Training is responsible for designing and delivering a scalable, high impact learning and enablement strategy for field sales teams and related partners. This leader will define training priorities, select the right channels and technologies, and manage a team of content designers and trainers to improve sales capability, speed-to-productivity, performance, and growth across channels. Responsibilities: - Strategy and planning: - Define and own the end-to-end sales training and customer enablement strategy aligned to commercial goals, product roadmaps, and channel objectives. - Build multi-year/annual training plans, prioritizing onboarding, product launches, sales methodology, customer enablement, and continuous skills development, while aligning initiatives with compensation, territory strategy, marketing, and operations for coordinated execution. - Curriculum and Program Development: - Develop and maintain comprehensive curricula for new-hire onboarding, ongoing field sales development, partner certification, product/technical training, and selling skills. - Develop role-based learning paths and certification programs for field reps, sales leaders, and customer personnel that incorporate adult-learning principles, include skills practice, and feature measurement and reinforcement. - Channels & technology: - Identify, evaluate, and select the most effective delivery channels and technologies (LMS, mobile learning, microlearning, virtual instructor-led training, in-person workshops, simulation/AR, content authoring tools, video platforms). - Define and enforce standards for content quality, accessibility, version control, and localization where needed. - Delivery & operations: - Manage and coach a team of instructional designers, content developers, field trainers, and classroom instructors. - Recruit, develop, and manage external training partners, subject-matter experts, and “train-the-trainer” programs. - Oversee scheduling, logistics, budgets, trainer assignments, and ROI tracking for training events. - Field enablement & customer engagement: - Design and deploy onboarding and enablement programs tailored to customer needs across product, merchandising, sales, and customer service. - Collaborate with regional sales leaders to drive adoption and sustainment of field best practices. - Partner with product management and marketing to ensure go-to-market readiness and deliver effective launch training. - Measurement & continuous improvement: - Define and track key performance indicators (training completion, certification rates, time-to-productivity, sales uplift, customer engagement, NPS, and training ROI). - Use performance data and field feedback to iterate content and delivery models. - Conduct post-training impact analysis and present insights and recommendations to leadership. - Cross-functional leadership: - Partner with Sales, Marketing, Product, Operations, and HR to ensure training is aligned, timely, and integrated. - Act as a change agent to embed new skills and processes into everyday field and customer behavior. Qualifications - Essential: - 8+ years of progressive experience in sales training, sales enablement, or learning & development supporting field sales and channel partners; experience in tools, industrial, or B2B sales environments strongly preferred. - Demonstrated success building and scaling training programs that measurably increase sales performance and partner effectiveness. - Experience leading instructional designers, trainers, and managing external training vendors. - Hands-on experience with learning technologies (LMS, authoring tools, virtual training platforms) and using learning analytics to drive decisions. - Strong project and budget management skills; proven ability to manage multiple, complex rollouts simultaneously. - Preferable: - Bachelor’s degree required; advanced degree (MBA, MS) or instructional design certification (CPLP, CPTM) preferred. - Experience in a similar industry. - Experience implementing blended learning strategies and modern delivery approaches such as microlearning, mobile learning, and simulations. Requirements - Deep knowledge of adult learning principles and instructional design methodologies (ADDIE, etc.) - Strong business acumen and ability to link learning programs to revenue and operational metrics. - Excellent communication, facilitation, and presentation skills. - Proven leadership and team-building capability; coach and mentor style. - Analytical mindset with ability to use data to optimize programs. - Comfortable with ambiguity and skilled at driving change across matrixed organizations. - Willingness to travel frequently and work flexible hours as required by field schedules. Outcomes and Deliverables - Reduction in time-to-productivity for new hires (target %). - Increase in sales performance for trained territories vs baseline. - Certification completion and adoption rates. - Training program Net Promoter Score (NPS) and learner satisfaction. - Demonstrable training ROI (sales uplift, retention, reduced ramp time). Benefits - Vontier partners with you and your family on your health and wellness journey. - Premium suite of health and wellness programs including medical, dental, vision, disability, and life insurance. - Programs for family planning, managing diabetes, coverage for women's health, support for adult and elder care. - Paid parental leave, generous 401(k) plan with matching company contributions, and more. - Paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year, and paid sick leave.

Role Description The Product Owner (PO) is the voice of the customer and the business on an agile delivery team. You will own and continuously refine the team backlog, define and prioritize value-driven work, and ensure delivery of measurable outcomes that meet customer needs and business objectives. You will work day-to-day with the development team and closely with either a Scrum Master (Scrum teams) or a Release Train Engineer (SAFe/ART) to align priorities, cadence, and cross-team dependencies. This role requires strong product judgment, stakeholder influence and a working technical understanding of SaaS, APIs, CI/CD, and observability to help the team deliver robust, secure, and scalable capabilities. Responsibilities - Own, refine and prioritize the team backlog (features, enablers, defects) to maximize customer and business value, balancing new functionality, technical debt, and operational work. - Write clear epics, user stories, acceptance criteria, and non-functional requirements (security, performance, compliance) so engineering and UX teams can estimate and deliver reliably. - Collaborate with cross-functional teams including Engineering, Design, QA, Documentation, and Support to ensure coordinated delivery. - Support and participate in agile ceremonies: - Scrum: partner with the Scrum Master on sprint planning, backlog refinement, reviews, and retrospectives. - SAFe/ART: coordinate with the RTE, participate in PI planning inputs, define team PI objectives, track program-level dependencies. - Make timely decisions on scope, trade-offs, and story acceptance to keep delivery flow unblocked; accept increments against agreed criteria. - Support release activities, handovers to operations/support, UAT clarifications, defect triage, and incident learnings. - Coordinate effectively across multiple time zones with distributed teams. - Participate in customer interviews, customer meetings and VOC sessions to support in gathering feedback from external stakeholders. - Continuously collaborate with Scrum Masters, RTEs and PMOs to align team and program cadence and remove impediments. - Clear acceptance and handover criteria for every epic. - Well-formed, prioritized backlog aligned to business goals and customer value. - Predictable delivery of committed sprint/PI objectives and sustainable team throughput. - Reduced lead time and manageable technical debt; timely resolution of program dependencies. - Documentation of customer needs, features, and cross-team dependency mappings. Qualifications - Proven track record of owning and delivering measurable business outcomes. - Proven experience owning backlogs, writing user stories and acceptance criteria, and participating in PI planning. - Practical experience with backlog/ALM tools (e.g., Jira, Azure DevOps, Confluence). - Strong stakeholder management, communication, and negotiation skills. - Bachelor's degree in business, computer science, engineering or related field, or equivalent experience. - Ability to work across multiple time zones and travel occasionally. - Experience managing complex portfolios or customer-facing SaaS products, with proven expertise in product discovery, A/B testing, instrumentation, and analytics/SQL. - Prior exposure to remote device management, multi-tenant SaaS environments, or embedded platforms. - Certified Safe Product Owner (CSPO) or equivalent certifications. - Adaptable to learn by doing and multiple roles. - Experience in working with cross-functional teams. Requirements - Familiarity with CI/CD, automated testing, and deployment pipelines; support for observability and monitoring needs. - Awareness of security and privacy concerns (e.g., encryption, authentication, GDPR/CCPA implications) and performance considerations. Deliverables - Clear acceptance and handover criteria for every epic. - Well-formed, prioritized backlog aligned to business goals and customer value. - Documentation of customer needs, features, and cross-team dependency mappings. - Product health dashboards showing key metrics and trend analysis. - API documentation and platform integration guides. Outcomes - Predictable delivery of committed sprint/PI objectives and sustainable team throughput. - Reduced lead time and manageable technical debt; timely resolution of program dependencies. - Improved product adoption and customer engagement metrics. - Higher NPS and customer satisfaction scores. - Reduced time-to-market for new features and capabilities. - Increased team productivity and delivery predictability. Physical Demands - Sedentary physical demand. Work Environment - Remote role with occasional travel as required. - Flexible hours to support collaboration across time zones. Benefits - Eligible to participate in an annual bonus plan. - Premium suite of health and wellness programs including medical, dental, vision, disability and life insurance. - Programs for family planning, managing diabetes, coverage for women's health, support for adult and elder care. - Paid parental leave. - A generous 401(k) plan with matching company contributions. - Paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.

Role Description We’re looking for a French-speaking Technical Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France. This is not your typical Customer Success role. You’ll combine relationship management, technical problem-solving, operational coordination, and value delivery—acting as the trusted link between customers and multiple internal teams. Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential. What You’ll Be Doing: - Account Ownership & Growth - Manage 5 key accounts (Gold/Platinum level, £750K ARR) - Build strong relationships with French-speaking stakeholders across multiple business units - Drive retention, renewals, and long-term account growth - Turn disengaged customers into high-value partnerships - Customer Success & Value Delivery - Use data and insights to tell a story and demonstrate value - Identify opportunities to improve customer outcomes and adoption - Act as a trusted advisor – not just a reactive support contact - Technical & Operational Support - Act as first-line technical triage for customer issues - Translate customer needs between French-speaking clients and internal teams - Coordinate with support, field service, and order management - Support onboarding, installs, billing queries, and service delivery - Cross-Functional Collaboration - Be the front-facing “face” of the business for your accounts - Work closely with Sales, Technical Support, and Operations teams - Drive outcomes without direct authority across teams Qualifications - Fluent (professional level) French and English - Experience in Customer Success, Account Management, or similar - Background in recurring revenue environments (SaaS, telecoms, leasing, etc.) - Strong problem-solving ability and logical thinking - Comfortable working independently with limited direction - Ability to engage and communicate with senior stakeholders (C-level exposure) - High levels of ownership, resilience, and follow-through - Experience in technical or data-driven environments; familiarity with SQL, reporting, or working with data Requirements - Experience in industries like telecoms, fleet, construction, or equipment leasing - Previous exposure to sales / SDR / cold outreach (helpful for building relationships from scratch) - Experience managing complex, multi-entity accounts Benefits - OTE up to £51,000 - Remote working with flexibility - Opportunity to travel across the UK and internationally (including Europe) - A role with high autonomy and real ownership of outcomes - Exposure to a diverse range of industries and customers - A supportive team environment with regular coaching and development

Role Description This role will continue the transformation of our US, UK and Mexico Customer Success organization to develop and execute strategies to enhance customer satisfaction, loyalty, and retention by leveraging data, feedback, and customer insights to drive improvements to enhance the overall customer experience. The Executive Director, Customer Success is responsible for establishing a strong customer success function that takes accountability for driving the adoption, retention, and expansion of our customer base. Will lead a team of managers and individual contributors tasked with building strong relationships with customers and ensuring their needs are met throughout their entire journey with the company. This role is customer facing and will travel to customer sites. - Responsible for developing and implementing a comprehensive regional Customer Success vision and strategy aligned with Teletrac Navman’s goals. - Foster a customer-centric culture that values feedback, continuous improvement, and innovation. - Support building the Customer Success team, developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner. - Create an optimized & data-led model of the customer journey, ensuring all internal stakeholders are aligned. - Work with operational specialists to ensure customer data is correct and that everyone uses the same data sets. - Implement processes to capture customer feedback, including surveys, reviews, and direct interactions, with a strong focus on solutions. - Increase product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. - Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies. - Establish metrics to measure the effectiveness of customer engagement initiatives in the market. - Prepare regular reports on customer engagement performance, customer growth metrics, highlighting successes and areas for improvement. Qualifications - Proven experience (typically 7+ years) in customer engagement, customer success, enterprise sales or related roles. - Strong understanding of customer experience management and customer relationship-building strategies. - Proven track record in customer success, including building the processes and systems to be successful. - Strong knowledge of customer success tools and methodologies. - Advanced business experience and ability to create strategies, guidelines, and objectives, and implement them while driving business growth and creating data-driven reports. - Analytical mindset with the ability to interpret data and derive actionable insights. - Deep understanding of software businesses, with knowledge of both the subscription and renewal models. - Experience managing a team in Mexico and/or the UK a strong plus. - Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward. - Business development knowledge and experience growing a business a plus. - 25% travel, domestic and international (UK & MX). Requirements - The base compensation range for this position is $150,000 to $250,000 per annum. - Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. - For this specific role, you may be eligible to participate in a quarterly Customer Success incentive plan. Benefits - Premium suite of health and wellness programs including medical, dental, vision, disability and life insurance. - Programs for family planning from Maven Clinic to managing diabetes like Livongo. - Coverage for women's health, support for adult and elder care. - Paid parental leave. - A generous 401(k) plan with matching company contributions. - Paid time off up to 120 hours. - 13 paid holidays (including 3 floating holidays) per year. - Paid sick leave.

Role Description We are seeking a strategic and technically astute Director of Pre-Sales to lead our global solutions engineering organization within the rapidly evolving EV charging ecosystem. This role is critical to driving adoption of our enterprise EV charging platform by aligning our solution capabilities with the complex needs of utilities, fleet operators, OEMs, commercial property owners, and public infrastructure partners. As VP of Pre-Sales, you’ll define and scale a high-impact pre-sales function that translates industry challenges—like grid optimization, load balancing, OCPP compliance, and dynamic pricing—into compelling, tailored software solutions. Key Responsibilities - Leadership & Strategy - Build and lead a high-performance pre-sales team with deep knowledge of energy systems, fleet electrification, EV infrastructure, and SaaS delivery. - Develop and execute a scalable pre-sales strategy aligned with the go-to-market plan for enterprise customers across public and private sectors. - Ensure consistent execution of best practices in discovery, technical qualification, solution design, and demonstration tailored to the EV charging landscape. - Collaborate with sales, product, and implementation teams to accelerate time-to-value for strategic customers. - Industry-Focused Solutioning - Understand and articulate the technical, regulatory, and business complexities of EV charging infrastructure (e.g., smart charging, OCPP/OCPP 2.0.1, ISO 15118, energy tariffs, V2G). - Design tailored platform configurations for various customer segments, including utilities, CPO’s, municipalities, last-mile delivery fleets, commercial real estate, and retail chains. - Oversee technical engagements including proof-of-concepts, system architecture discussions, API integrations, and data flow analysis (e.g., charging sessions, grid demand, telemetry). - Stakeholder Engagement - Support enterprise sales teams by presenting compelling solutions to technical and business stakeholders, including CIOs, fleet managers, utility engineers, and sustainability leaders. - Partner with product management to deliver voice-of-customer insights for roadmap prioritization (e.g., load management, energy reporting, driver apps, network interoperability). - Collaborate with marketing to develop demo assets, whitepapers, case studies, and industry-specific enablement content. - Performance Management & Growth - Define KPIs to measure team performance and deal effectiveness (conversion rates, demo engagement, technical win/loss analysis). - Introduce tools and methodologies to enhance technical storytelling, demo environment customization, and prescriptive solutioning. - Drive talent acquisition and professional development to scale a diverse, globally distributed team. Qualifications - 10+ years of experience in pre-sales, solutions engineering, or technical consulting in enterprise SaaS. - 5+ years in a senior leadership role within energy, mobility, or adjacent industries (e.g., EV charging, utilities, smart grid, fleet management). - Strong knowledge of EV charging networks, protocols (OCPP, OCPI), and smart energy management systems. - Proven success leading pre-sales teams supporting large deals with public agencies, fleet operators, energy providers, or large commercial enterprises. - Solid grasp of SaaS architectures, cloud infrastructure (AWS, Azure), APIs, data privacy, and system integrations. - Executive presence with the ability to influence technical and business stakeholders across the C-suite. - Bachelor’s degree in engineering, computer science, energy systems, or a related field; MBA or advanced technical degree is a plus. Benefits - TBD

Role Description As an Enterprise Customer Success Manager, you will take ownership of a portfolio of high-value enterprise customers, ensuring they achieve real, measurable value from our solutions. This is a strategic role focused on customer success, retention, and growth, engaging with senior stakeholders to understand their objectives and ensure successful outcomes. - Strategic Customer Success - Act as a trusted advisor to enterprise customers, including C-suite stakeholders - Understand customer challenges and objectives to shape tailored success plans - Focus on long-term outcomes rather than reactive issue resolution - Guide customers to increase product adoption and demonstrate clear return on investment - Commercial Ownership - Take responsibility for retention and revenue growth across your portfolio - Support renewals and identify expansion opportunities - Manage the customer lifecycle from growth opportunity through to delivery - Insight-led Engagement - Deliver structured business reviews that influence decision making - Support increased adoption and demonstrate measurable value and return on investment - Monitor customer health and act on risks and opportunities - Use data and insight to support recommendations - Collaboration & Delivery - Work closely with Sales, Support, Professional Services, and other teams - Ensure customer activity progresses effectively across internal functions - Maintain accurate records within CRM systems - Innovation & Continuous Improvement - Use AI, automation, and data tools to improve efficiency and outcomes - Explore new approaches to solving customer challenges - Stay up to date with products, competitors, and industry trends Qualifications - Customer Success or Strategic Account Management roles - SaaS or technology-led environments - Fleet, transport, logistics, or construction industries - A background where you have worked with enterprise or complex B2B SaaS customers Requirements - Experience managing enterprise or high-value accounts - Ability to develop executive relationships - A track record of driving retention and growth, where multiple stakeholders are involved - Strong problem-solving and commercial thinking - Confidence working independently and managing multiple enterprise accounts - A proactive approach, focused on delivering outcomes Benefits - OTE up to £72,500 - Company electric vehicle - Remote working with flexibility - Opportunity to travel across the UK and internationally (including Europe) - A role with high autonomy and real ownership of outcomes - Exposure to a diverse range of industries and customers - A supportive team environment with regular coaching and development

Role Description The Senior Manager, Product - Dispenser & Payment Terminal Asset Management will be responsible for product planning and execution, including but not limited to assessing customer needs, analyzing market trends, and acting on customers' behalf to prioritize product requirements. The Product Manager will serve as the contextual expert defining the product vision, working collaboratively with engineering, sales, marketing, and other internal and external stakeholders to ensure that projects are delivered, and revenue and customer satisfaction goals are met. This position reports to the Sr Director, Product Management – Asset Mgmt & Aftermarket and is open to a remote location in the United States, following Eastern or Central Time Zone working hours preferably. - Define and drive the global strategic product vision for Dispenser & Payment Terminal Asset Management Portfolio, aligning with the overall Convenience Retail Asset Management strategy and vision. - Lead the development and delivery of innovative, market-leading solutions that support accelerated revenue growth and increased profitability in our Environment portfolio. - Build, grow, and retain top talent within your organization through effective coaching, mentoring, and leadership. - Lead, coach, and develop a team of product management professionals, providing clear direction, ongoing feedback, performance management, and growth opportunities aligned with business priorities and individual development goals. - Partner with the Dispenser & Payment Terminal GM Orgs and cross-functional teams to: - Define and execute the product strategy and roadmap for remote management Encore, Atlas, Latitude, SK, and FlexPay products. - Build out existing Dispenser & Payment Terminal asset management capabilities. - Develop new functionality aligned with customer and business needs. - Establish consistent standards for user interactions, workflows, and connectivity across devices and products. - Deliver products which deepen our value to customers and expand our revenue opportunities. - Ensure internal requirements are met to allow for highest efficiency for partner orgs. - Prioritize Dispenser & Payment Terminal asset management features and initiatives based on business impact and customer value, balancing innovation with operational focus. - Set and drive Dispenser & Payment Terminal asset management strategy components, aligning with overall Asset Management strategy. - Engage with customers and conduct market research to identify new features and opportunities for product differentiation and innovation. - Collaborate with the Product Platform team to refine product development processes, secure buy-in, and create effective feedback loops supporting our Dispenser & Payment Terminal Asset Mgmt strategy. - Prioritize product backlog and manage the lifecycle of new product features from conception to launch. - Work closely with all Convenience Retail functional groups as a trusted product partner to bring impactful solutions to life. - Set priorities and partner with engineering for PI process ensuring clear technical requirements and resource needs. - Analyze performance metrics and use data-driven insights to drive product improvements. - Act as a product evangelist, representing the company internally, at industry events, conferences, and with key clients. - Partner with Product Commercialization Manager to Develop Go-To-Market Strategy: - Own pricing and discounting for your product(s). - Create business cases for new products/features. - Travel to meet with customers, stakeholders, and to gather market insights. Qualifications - 7+ years of product management experience in the software industry, with a strong preference for candidates with Asset Management software experience in the convenience and retail fuel sector. - BS degree in Marketing, Product, or Computer Science or a corresponding field and/or equivalent work experience. - Proven ownership of product management and product strategy, for SaaS products. - Experience in asset management technologies and SaaS product development. - Ability to work with cross-functional teams and drive alignment across multiple stakeholders. - Experience being a product leader of software development and web technology based products. - Ability to think strategically and creatively to solve complex problems, including prioritization of work. Requirements - Experience with Dispenser & Payment Terminal fuel solutions. - People leadership experience with small-medium sized teams. Benefits - Base compensation range: $147,290 to $189,000 per annum. - Premium suite of health and wellness programs, including medical, dental, vision, disability, and life insurance. - Programs for family planning, managing diabetes, coverage for women's health, support for adult and elder care. - Paid parental leave. - A generous 401(k) plan with matching company contributions. - Paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.

Role Description - Own end-to-end design for the B2B operator portal — from discovery and research through detailed specs and developer handoff. - Design for multiple personas with very different needs. - Contribute to and help evolve our MUI-based design system — building components, documenting patterns, and closing the gap between Figma and production. - Work closely with product managers to frame problems, challenge assumptions, and propose solutions that balance user needs with business constraints. - Collaborate with engineers to ensure implementation quality and resolve design-development gaps. - Use AI tools to accelerate your workflow — from research and concept exploration to design review and handoff. - Help establish design culture and process as we grow our India team. Qualifications - 5+ years of product design experience with a strong portfolio demonstrating complex B2B SaaS product work. - Mastery of Figma — auto layout, components, variables, prototyping, and organized file structure. - Direct experience working with MUI (Material UI) or similar component-based design systems. - Proven ability to design data-heavy interfaces: dashboards, tables, filters, configuration workflows. - Strong UX thinking — you ask why before you design, and you can articulate the reasoning behind every decision. - Excellent written and spoken English — you'll be collaborating daily with worldwide teams across video calls, chats, and async feedback. - Self-managed and structured — you know how to operate independently in a remote, cross-timezone environment. - Comfortable using AI tools in your design workflow and curious about what's next. - Hands-on experience working at the design-code boundary — using Claude code to contribute production-ready UI components directly to the code base. Company Description Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation, and multi-energy technologies. - Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. - From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. - With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. - Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead.

Role Description - Own end-to-end design for our white-label mobile apps (iOS and Android) — maintaining existing features, designing new flows, and ensuring quality across brand configurations. - Lead the redesign of the driver-facing responsive web portal — covering charger discovery, onboarding, session management, and payment flows. - Design within and contribute to our shared MUI-based design system, ensuring consistency across mobile and web experiences. - Collaborate with product managers and engineers across the team to define requirements, validate concepts, and ensure implementation accuracy. - Use AI tools actively in your workflow — and bring ideas for how AI can improve the driver experience. - Help establish design culture and process as we grow our India team. - Contribute to the B2B operator platform alongside the mobile domain — designing for both drivers and the operators who serve them. Qualifications - 5+ years of product design experience with a strong portfolio demonstrating native mobile app design (iOS and/or Android). - Mastery of Figma — auto layout, components, variables, prototyping, and clean file organization. - Solid experience with MUI or similar component-based design systems. - Strong understanding of mobile design patterns, platform guidelines, and responsive web design. - Experience with B2B or complex SaaS products — you can design for both consumers and professionals. - Excellent written and spoken English — you'll be collaborating daily with worldwide teams across video calls, chats, and async feedback. - Self-managed and structured — you know how to operate independently in a remote, cross-timezone environment. - Genuine curiosity about AI tools and how they fit into your design process. Benefits - Dynamic, innovative, and inclusive environment. - Commitment to personal growth and work-life balance. - Collaboration fuels a culture where contributions drive meaningful change. - Roadmap for continuous learning, allowing creativity to flourish. - Support for innovation and professional growth.

Role Description The Tier 3 Specialist will play a critical role in providing advanced technical support and solutions to our clients. This position entails collaborating closely with various departments to ensure customer satisfaction and retention, while also participating in special projects aimed at improving service delivery. The Tier 3 Specialist will be responsible for understanding deep technical experience and handling of our wide array of products, features, and services to identify setup, bugs, functionality issues and drive to resolution or escalations within Product or Development teams. Responsibilities and Duties - Bug Management - Manage backlog priority and escalations of impact and severity on raised items. - Review and control the escalations to development to ensure accuracy and consistency are met from Tier 2 and Tier 3 teams. - Escalate issues to Development and Engineering teams for resolutions that are not being picked up or managed. - Track the progress of bug fixes and communicate outcomes to clients. - Conduct validation of fixes to ensure correct communication for effective resolution of reported issues. - Data Analysis - Analyze data to understand primary drivers of customer contacts. - Identify root causes of issues and advocate for solutions across departments. - Utilize data insights to improve service delivery and customer satisfaction. - Collaborate with cross-functional teams to drive success and reduction of contact ratio. - Customer Support and Retention - Actively participate in success plans (Type 3 Risk) related to technical support. - Ensure high levels of customer satisfaction and retention by addressing technical issues promptly and effectively. - Foster strong relationships with clients to understand their needs and challenges. - Participate within weekly internal and customer meetings to understand outstanding issues, key areas of improvement and to identify trends to reduce risk. - Participate in customer meetings and communication as a technical liaison to ensure customer understanding of technical bugs and verbiage of impact and solutions. - Participation in Special Projects - Engage in special projects for major clients, contributing to improvements in service delivery. - Participate in improvement events such as Kaizens, PSPs, special training projects, etc. - Collaborate with cross-functional teams to drive project success and innovation. - Assist with quick validating on deployments of releases on production systems. - Assist with Product and Development to determine root cause and acquire RCAs for issues where needed. Qualifications - At least 3+ years of experience within a Tier 1 and Tier 2 position. - Proven experience in technical support or a related field. - Strong understanding of bug management and root cause analysis. - Excellent communication skills, both technical and non-technical verbiage. - Proven track record in client facing roles managing various stakeholders of the projects/programs. - Familiarity with the product development lifecycle. - Experience in handheld devices (hardware/firmware) and must have experience with web-based application systems. - Ability to work within a fast-paced, change embracing corporate culture. - Ability to work collaboratively with cross-functional teams. - Proficiency in data analysis and the use of business system tools. - Willingness to travel as needed for customer visits and onsite issue duplication. Requirements - The candidate should be aware that, although it will not be a constant, in some cases it will be necessary to travel to attend to specific client situations. - The hourly base compensation range for this position is $28.84 to $38.46. - Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. - For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed. Benefits - Vontier partners with you and your family on your health and wellness journey. - We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. - Programs for family planning from Maven Clinic to managing diabetes like Livongo. - Coverage for women's health, support for adult and elder care, paid parental leave. - A generous 401(k) plan with matching company contributions. - Paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.