• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. • Act as trainers when needed, for team members and customers. • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Identify opportunities for product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents.

Role Description Rescue Agency is seeking a dynamic and high-performing Youth Field Organizer to drive the implementation of tobacco control and nutrition/obesity prevention policy campaigns across Virginia. We are looking for individuals who are collaborative, open to new challenges, and have a passion for engaging and motivating youth volunteers to lead policy campaign activities in their schools and communities. As a Youth Field Organizer, you’ll gain: - Knowledge of key public health issues, including tobacco control and nutrition initiatives. - Community organizing expertise through learning Rescue’s award-winning youth engagement model. Day-To-Day Activities: - Recruit & Train Youth Volunteers: - Recruit and train new and returning youth, including conducting site visits and training sessions. - Assist the Youth Engagement Manager with developing training materials. - Track and monitor training participants and manage records using the Online Volunteer Management system. - Mobilize & Support Youth Volunteers: - Encourage youth members to sign up for campaign projects and events. - Assist youth members with planning and implementing successful events. - Work closely with the Youth Engagement Manager for event planning and preparation. - Maintain frequent contact with youth members to keep them motivated. - Communication and Relationship-building with Partner School’s Advisors: - Onboard advisors and track Partner Schools' progress. - Foster relationships and collaboration between school advisors and youth members. Qualifications - High School Diploma/GED. - Experience working with youth. - Excellent interpersonal skills (one-on-one and in a group format). - Excellent team-building, presentation, and facilitation skills. - Commitment to mobilizing youth through strategic organizing. - Ability to motivate youth and support self-determination. - Ability to multi-task and prioritize assignments. - Flexibility and willingness to adapt to changing needs. - High-level competency with Microsoft Office, G Suite, or equivalent. - Excellent time management skills. - Ability to work under pressure and meet urgent deadlines. - Willingness to travel frequently (up to 60% of the school year). - Be solutions focused. Benefits - Generous health plans for medical and mental health services. - Dental and vision insurance. - Paid time off. - Life and short-term disability insurance. - 401(k) with employer matching. Location Remote and at Client Sites in Southeast Virginia (Virginia Beach, Norfolk, Hampton, Chesapeake, Newport News, Williamsburg). Status Full-time Pay Range $44,000 per year. Actual compensation is dependent upon a combination of factors including skill set, level of experience, level of education, and location.

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers. • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. • Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions. • Collaborate with internal partners to resolve customer issues and improve processes. • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators. • Increase technical competency level servicing instruments by completing in-person or online training courses. • Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines. • May be required to perform other related duties as required and/or assigned.