• Responsible for the independent operation of sonographic equipment. • Performs and communicates results of diagnostic examinations using sonography. • Daily operations of the sonographic laboratory, patient schedule, equipment maintenance. • Reports equipment failures and performs quality assessment. • Maintains a high standard of medical ethics.

• Ensure customer satisfaction and retention after the sale is completed • Strengthen relationships with customers • Identify new business opportunities • Resolve any issues that arise • Ensure products or services meet expectations • Work collaboratively with other departments

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows • Collaborate with providers to coordinate timely and effective patient care via telephonic communication • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

• Testing mammographic, radiographic, ultrasound, and other diagnostic medical equipment. • Provide radiation shielding surveys to estimate lead thickness • Conduct evaluations of lead content in personnel protective equipment (lead aprons) for medical staff • Provide radiation safety consulting services. Including performing quarterly audits and attending radiation safety committee meetings. • Travel independently between client sites to provide on-site support and address any radiation-related questions or concerns from customers. • Assist with regulatory compliance, and coordination with radiation safety teams and radiology directors. • Qualify for MQSA physics testing within a year of hire • Operating within a team of other physicists to address the medical health physics needs of several healthcare sites.