• Ensure customer satisfaction and retention after the sale is completed • Strengthen relationships with customers • Identify new business opportunities • Resolve any issues that arise • Ensure products or services meet expectations • Work collaboratively with other departments

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows • Collaborate with providers to coordinate timely and effective patient care via telephonic communication • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

• Testing mammographic, radiographic, ultrasound, and other diagnostic medical equipment. • Provide radiation shielding surveys to estimate lead thickness • Conduct evaluations of lead content in personnel protective equipment (lead aprons) for medical staff • Provide radiation safety consulting services. Including performing quarterly audits and attending radiation safety committee meetings. • Travel independently between client sites to provide on-site support and address any radiation-related questions or concerns from customers. • Assist with regulatory compliance, and coordination with radiation safety teams and radiology directors. • Qualify for MQSA physics testing within a year of hire • Operating within a team of other physicists to address the medical health physics needs of several healthcare sites.

• Respond to RFPs from media agencies who manage marketing budgets for pharmaceutical brand teams, producing customized PowerPoint decks and Excel pricing responses • Adapt templated slide decks to reflect each brand’s targeted therapeutic area and campaign objectives, while working with Impiricus’ sellers to position our products and deal strategy • Populate and format pricing tables, product grids, and campaign summaries in Excel • Manage an active queue of concurrent proposals under strict deadlines, particularly during the July–December peak season • Coordinate with internal stakeholders (sales, strategy, customer success, data team, and marketing) to gather inputs needed to complete each response • Use AI tools to accelerate first drafts, tailor boilerplate content to brand-specific objectives, and speed up research on therapeutic areas or competitive positioning, while applying judgment to ensure accuracy, tone, and compliance before submission • Assist with maintaining and organizing the PowerPoint RFP slide library, ensuring content is current, on-brand, and easy to retrieve • Review and update boilerplate slides on an established cadence (capabilities, case studies, data assets, team bios) as products and offerings evolve • Flag outdated or inconsistent content and assist with periodic library audits • Proof all proposals before submission for accuracy, formatting consistency, and alignment with RFP requirements • Monitor submission tracker in Asana and flag capacity or deadline conflicts proactively • Contribute to process improvements that increase throughput and proposal quality over time