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Stefanini Group logo
Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia. More than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence.

Service Delivery Manager

Location

United States

Posted

101 days ago

Salary

0

No structured requirement data.

Job Description

Service Delivery Manager

Stefanini Group

Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services Provide leadership, direction and coach/mentor team Implement, monitor and adhere to Best Practices Implement process improvements Manage to Scope of Work and Change of Scopes Assist with new launches or new business with client(s) Assist with invoicing

Job Requirements

  • Bachelor's degree or four year equivalent preferred
  • Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
  • In-depth understanding of IT or BPO industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Attendance and schedule adherence are requirements of this position
  • Some travel will be required
  • May require additional project-specific training

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