Role Description No dia a dia você irá: - Liderar o time de onboarding, acompanhando performance, desenvolvimento e rotina operacional; - Garantir a condução da jornada de implantação ponta a ponta, desde o handoff comercial até a ativação completa do cliente; - Gerenciar carteira de clientes e projetos simultaneamente, garantindo organização, priorização e cumprimento de SLAs; - Atuar diretamente com clientes em reuniões, WhatsApp, e-mail e demais canais de comunicação; - Acompanhar indicadores operacionais e construir reports executivos da área; - Identificar gargalos, oportunidades de melhoria e propor evoluções de processo e produto; - Garantir excelência na experiência do cliente durante toda a jornada de onboarding; - Trabalhar em parceria com áreas como Comercial, Customer Success, Produto, Suporte e Tech; - Apoiar na construção de fluxos, playbooks, automações e iniciativas de escalabilidade operacional; - Conduzir apresentações executivas e alinhamentos estratégicos com stakeholders internos e clientes. Qualifications - Experiência prévia com operações de onboarding, implantação, customer success, projetos ou operações; - Experiência com liderança e desenvolvimento de times; - Forte capacidade de organização e gestão de múltiplos projetos simultaneamente; - Perfil analítico e experiência com acompanhamento de indicadores; - Excelente comunicação verbal e escrita; - Vivência com atendimento consultivo e gestão de relacionamento com clientes; - Experiência na construção de apresentações executivas e reports gerenciais; - Conhecimento em ferramentas de CRM, gestão de projetos e atendimento; - Excel intermediário/avançado. Requirements - Experiência em empresas SaaS, EdTech ou tecnologia; - Vivência com operações escaláveis e gestão de alto volume de clientes; - Conhecimento em melhoria contínua, automações e otimização de processos; - Experiência com ferramentas como HubSpot, Pipefy, Metabase ou similares; - Experiência em operações de implantação de plataformas digitais; - Conhecimento em indicadores de experiência do cliente, onboarding e adoção; - Facilidade em atuar em ambientes dinâmicos, em crescimento e transformação. Benefits - Auxílio alimentação e/ou refeição; - Plano de saúde e odontológico; - Vale transporte; - Licença maternidade e paternidade estendida; - Auxílio creche; - Cuidado com a saúde: parceria com a Wellhub e Zenklub; - Incentivo à educação; - Desconto em passagens aéreas; - Parceria com plano de saúde para Pet; - Acesso aos materiais didáticos Arco para filhos de colaboradores; - Parcerias para MBA e Pós Graduação.

Role Description We are seeking a detail-oriented, customer-focused professional who excels at problem-solving and thrives in a fast-paced environment. If you are passionate about delivering exceptional support, maintaining high video quality standards, and contributing to a collaborative team, this role is for you. Responsibilities - Panelist Support & Ticket Management - Monitor and manage incoming support tickets via HubSpot, serving as the primary point of contact for panelists with prompt, professional communication. - Troubleshoot issues, escalate complex cases, and ensure timely resolution. - Document all interactions in HubSpot and identify trends to inform improvements to the panelist experience. - Video Quality Review & Validation - Review user-submitted video content for clarity, accuracy, and adherence to guidelines. - Flag issues such as poor resolution, incomplete recordings, or misaligned audio and video. - Ensure submissions meet accessibility and research standards prior to approval. - Log issues in JIRA or Trello and collaborate with UX Operations on resolutions. - Process Improvement & Collaboration - Contribute to refining video quality standards and support processes. - Partner with UX Researchers and TechOps to ensure seamless day-to-day operations. - Identify and recommend opportunities for automation and self-service improvements. Qualifications - Bachelor's degree or equivalent practical experience. - 2+ years of experience in customer or panelist support, video QA, or a related role. - Experience providing end-user technical support is required. - Familiarity with CRM and ticketing systems, with HubSpot preferred. - Strong attention to detail for audio and video review. - Excellent written and spoken English. - Ability to manage multiple priorities and deadlines in a fast-paced environment. Preferred Qualifications - Experience working in a UX research, market research, or technology operations environment. - Familiarity with JIRA, Trello, or similar project management and issue-tracking tools. - Experience identifying and implementing process improvements or automation in a support workflow.

Title: Benefits Specialist I locations AUSTIN, TX time type Full time posted on Posted 5 Days Ago job requisition id R_00046187 Job Posting Title: Benefits Specialist I Hiring Department: Office of Human Resources Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: To Be Determined at Offer Earliest Start Date: Ongoing Position Duration: Expected to Continue Location: AUSTIN, TX Job Details: General Notes Be a part of One Great Team—collaborative, resourceful, intentional, and impact-driven. As a Benefits Specialist I, you’ll be more than a policy expert—you’ll be a trusted guide, a problem-solver, and a values-driven leader. You’ll help employees navigate the complexities of leave programs, while also contributing to strategic initiatives that shape the future of our HR services. UT Austin provides an outstanding benefits package, including but not limited to: - Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) - Voluntary Vision, Dental, Life, and Disability insurance options - Generous paid vacation, sick time, and holidays - Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds - Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) - Flexible spending account options for medical and childcare expenses - Robust free training access through LinkedIn Learning, plus professional conference opportunities - Tuition assistance - Expansive employee discount program, including athletic tickets - Free access to UT Austin's libraries and museums with staff ID card - Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card Security sensitive; criminal background checks conducted on selected candidate. Hiring decision is contingent upon applicant clearing checks. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Hybrid work available: future option to work 2 days/week remotely Purpose The Benefit Specialist plays a pivotal role in enhancing the employee experience at the University of Texas at Austin by engaging with employees and leaders during the employment lifecycle. This position is ideal for problem-solvers and independent workers who thrive in a dynamic environment. This role contributes to fostering a collaborative environment within Human Resources and the employees, retirees, and surviving spouses we support. Responsibilities - Engage with employees to provide solutions to their insurance, retirement, and leave options. Serve as a liaison to manage and resolve issues. - Administer and support employees with leave of absence programs such as sick leave, short- and long-term disability, and FMLA. - Promote knowledge, understanding, and compliance about our benefits and leave policies through coaching, presentations, and facilitating training sessions. Maintain an up-to-date knowledge of all government regulations and laws and advise employees on company policy, guidelines, and documentation requirements. - Maintain positive employee relations with central Human Resources units, insurance carriers, retirement providers, campus Human Resources contacts, and leadership while delivering compassionate customer service. - Work on projects and reports to audit transactions and improve workflow efficiencies. Required Qualifications - Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience. - Minimum 2 years of relevant experience in addressing employee’s benefit and/or leave management needs directly with the employee. - Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines. - Ability to analyze data, trends, and insights to identify the root cause of the event. - Strong written and verbal communication skills, and ability to influence. - Ability to handle highly sensitive and confidential situations with objectivity. Relevant education and experience may be substituted as appropriate. Preferred Qualifications - Prior benefits and leave experience in a higher education setting. - Bilingual Spanish speaking and writing. - Knowledge of federal and Texas state labor laws. Salary Range $55,000 Working Conditions Standard office Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Role Description Labcorp is seeking an ACCOUNTS RECEIVABLE SPECIALIST to join our team. Hours: Monday - Friday 8am - 5pm EST Responsibilities: - Process and post electronic remittance from all assigned payers within the expected Turnaround Time, includes using macros and other computer-based tools and multiple systems. - Meet weekly and monthly production goals after training. - Research payer websites to obtain posting backup. - Identify issues and trends with assigned payers. - Ensure aged account receivables are handled according to Standard Operating Procedure. - Communicate with leadership and partner teams to ensure accurate and timely processing of remittance. Qualifications - High School Diploma or GED equivalent. - 1 year or more accounts receivable experience. Requirements - 1 year or more Revenue Cycle Management experience (preferred). - 1 year or more work experience in healthcare, claims, explanation of benefits, cash posting or billing (preferred). - Manage time and tasks independently while maintaining productivity. - MS Office and Excel experience. - Strong communication skills. - Remain flexible to ever-changing priorities. - Saturday rotation schedule. Benefits - Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week. - Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. - Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.