Pulse Labs AI, Inc.

Role Description We are seeking a detail-oriented, customer-focused professional who excels at problem-solving and thrives in a fast-paced environment. If you are passionate about delivering exceptional support, maintaining high video quality standards, and contributing to a collaborative team, this role is for you. Responsibilities - Panelist Support & Ticket Management - Monitor and manage incoming support tickets via HubSpot, serving as the primary point of contact for panelists with prompt, professional communication. - Troubleshoot issues, escalate complex cases, and ensure timely resolution. - Document all interactions in HubSpot and identify trends to inform improvements to the panelist experience. - Video Quality Review & Validation - Review user-submitted video content for clarity, accuracy, and adherence to guidelines. - Flag issues such as poor resolution, incomplete recordings, or misaligned audio and video. - Ensure submissions meet accessibility and research standards prior to approval. - Log issues in JIRA or Trello and collaborate with UX Operations on resolutions. - Process Improvement & Collaboration - Contribute to refining video quality standards and support processes. - Partner with UX Researchers and TechOps to ensure seamless day-to-day operations. - Identify and recommend opportunities for automation and self-service improvements. Qualifications - Bachelor's degree or equivalent practical experience. - 2+ years of experience in customer or panelist support, video QA, or a related role. - Experience providing end-user technical support is required. - Familiarity with CRM and ticketing systems, with HubSpot preferred. - Strong attention to detail for audio and video review. - Excellent written and spoken English. - Ability to manage multiple priorities and deadlines in a fast-paced environment. Preferred Qualifications - Experience working in a UX research, market research, or technology operations environment. - Familiarity with JIRA, Trello, or similar project management and issue-tracking tools. - Experience identifying and implementing process improvements or automation in a support workflow.

Role Description We're looking for a Senior UX Researcher who will work directly with customers to help them design and execute qualitative – unmoderated and moderated – research, such as diary studies, focus groups, IDIs, longitudinal panel studies. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. You will be a strong, effective leader and team-player who is an integral member of a talented and dedicated group of fellow researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products. This is a 100% full-time remote US-based position, requiring mostly US working hours. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery. Key Responsibilities - Lead and execute research projects ensuring sound research methodology and analysis with little to no oversight. - Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. - Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level. - Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. that will serve as artifacts of contract fulfillment. - Along with your project team, analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers. - Mentor and coach analysts and more junior researchers on the UX Research Team and be open to serving as a manager to one or more analysts. - Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements. - Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead. - Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms. Qualifications - Experience working at or with early-to-mid stage startups. - Experience working at or with FAANG/top tech companies. Requirements - 7+ years working in a qualitative research role in a detail-oriented research operations environment conducting research on the behalf of customers. - Expertise with data collection, analysis, and interpretation. - Expertise leading complex, multi-faceted research projects. - Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. - Prior success maintaining strong relationships with customers, vendors, and team members. - High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. - Comfort presenting your own research and research prepared by others to senior-level stakeholders. - A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. - Excellent communication (written and verbal) and analytical skills. - Proficiency using emerging technologies and different software systems. - Keen knowledge and use of AI products such as Gemini, NotebookLM, ChatGPT, Claude, etc. - High comfort working with Google Docs, Google Sheets, or similar products. - Collaborative attitude and ability to foster a positive work environment. - Experience and comfort working on a team of analysts and researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. - Graduate degree in psychology, research methods, human computer interaction, sociology, or related field.

Role Description Pulse Labs (backed by Google and Amazon) is a pioneer in human-centered data and product analytics. We are seeking a high-performing Sales professional to drive revenue for our suite of advanced data solutions with our strategic accounts. This role is one of the founding Sales roles for this business unit as we look to expand our go-to-market efforts. The role will be highly visible and report to the head of the Data Solutions business. Location: Remote - US or Canada (might involve some client-related travel) What you will do: - Ownership of building the Sales ecosystem from the ground up. - Building Sales assets with the assistance of Product, Service and Marketing teams. - Build and maintain a rigorous, predictable, and consistent Sales process that puts Pulse’s Data Solutions team in a position to exceed revenue targets and establishes our playbook. - Proactively drive top-of-funnel lead generation and conduct extensive outreach to key stakeholders across a range of company profiles from fast moving AI-startups to large enterprises. - Own the full Sales lifecycle for Pulse Data Solutions, from lead generation of net new logos through expansions and upsell of customers. - Conduct rigorous discovery to uncover prospects' pain and align Pulse’s offerings as the solution. - Manage and negotiate complex deal cycles and contract structures aligning technically with highly educated buyers. - Navigate rigorous procurement and legal processes in order to establish commercial and technical alignment to earn new customers business. - Act as a consultant to potential buyers to align the technical capabilities of Pulse Labs Data Solutions with clear deployment plans. - Be a strategic partner for Marketing, Business Development and Product teams by providing real-time feedback of what is going on in the market. - Synthesize prospect feedback into actionable product requirements to accelerate product-market fit in the AI and metering space. Qualifications - At least 6 years selling B2B technology, SaaS, or custom technical service solutions. - Proven experience managing a full sales process from start to finish (top-of-funnel lead generation through closing). - Experience selling highly technical data/analytics solutions to strategic accounts. - Experience working in undefined sales cultures where processes need to be built. - The ability to learn and articulate complex technical value propositions (such as AI data cycles and digital metering) to various stakeholders. - Highly autonomous, self-directed, and entrepreneurial, with the necessary grit and discipline to build a territory from the ground up in a remote-first environment. - Expert-level proficiency in HubSpot, Salesforce, G-Suite, and modern sales engagement platforms. Requirements - Days 1–30: Foundation & Asset Co-Creation - Technical Fluency: Master Pulse’s technical value propositions to consult effectively with potential prospects and build clear deployment plans. - Cross-Functional Alignment: Partner with Product, Panel, and Marketing to build tailored sales assets and custom proposal frameworks. Align with management on the initial target prospect list. - Infrastructure Setup: Review HubSpot/Salesforce to establish the foundation for a predictable, data-driven sales process from scratch. - Days 31–60: Strategic Outreach & Pipeline Building - Targeted Outbound: Launch proactive top-of-funnel lead generation and multi-channel outreach to both fast-moving startups and large enterprises. - Discovery & Feedback: Conduct deep, consultative discovery to uncover prospect pain points, sharing real-time market insights with AM and Marketing. - Product-Market Fit: Synthesize prospect feedback and objections into actionable technical requirements for the Product team to accelerate fit in the relevant space. - Days 61–90: High-Impact Pitching, Relationships & Closing - Pitching & Execution: Deliver sophisticated technical presentations and run tailored product demos to pitch our solution effectively to target clients. - Finalizing Clients: Drive high-potential leads through the final stages of the funnel to close initial deals and secure early partnerships. - Relationship Architecture: Build deep, trusted relationships with key stakeholders and technical buyers to ensure long-term retention and account health. - Broader Targeting: Expand outreach to a wider, macro pool of prospects across your target list to keep the top-of-funnel pipeline growing. Benefits

Role Description We are seeking an experienced Program Manager to take full ownership of large, complex research programs. This is a senior delivery leadership position requiring independent judgment, executive presence with clients, and the ability to drive operational clarity across multiple concurrent workstreams. The ideal candidate thinks in systems, communicates with precision, and is energized by bringing structure and clarity to complex, fast-moving environments. Program Ownership & Planning - Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs. - Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view. - Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans. - Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs. Risk, Scope & Client Communication - Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options. - Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk. - Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively. - Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments. Cross-Functional Alignment & Program Health - Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view. - Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements. - Contribute to shaping how the Program Management function operates as it matures. Qualifications - 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope. - Demonstrated ownership of end-to-end delivery accountability; not just coordination, across large-scale programs. - Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans. - Track record of proactive risk identification, escalation, and mitigation. - Excellent communication skills with senior internal and client stakeholders. - Comfort navigating ambiguity and evolving requirements while maintaining operational clarity. Preferred - Background in UX research, research operations, or research program management. - Familiarity with research study lifecycles: recruitment, data collection, and varied methodologies. - Experience in professional services, agency, or consulting environments. - Exposure to managing programs across multiple international regions and time zones. Our Ideal Candidate - You take ownership without being asked, bring structure to complexity, and hold the line on delivery integrity. - You don’t just track programs, you lead them. - Thinks in systems and sees across the full delivery landscape. - Calm and structured in complex, fast-moving environments. - Communicates clearly with both internal teams and senior client stakeholders. - Holds a high bar for quality and is motivated by long-term program health. - Comfortable making consequential decisions and standing behind them.

Role Description We're looking for a UX Researcher who will work directly with customers to help them design and execute qualitative–unmoderated and moderated–research, such as diary studies, focus groups, IDIs, longitudinal panel studies, using Pulse Labs' proprietary tools and platforms. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. You will be a team-player who is an integral member of a talented and dedicated group of fellow UX researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products. Key Responsibilities - Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. - Execute research projects ensuring sound research methodology and analysis. - Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. - Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level. - Mentor and coach analysts on the UX Research Team. - Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements. - Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers. - Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead. - Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms. Qualifications - 5+ years working in a qualitative research role in a detail-oriented research operations environment. - Expertise with data collection, analysis, and interpretation. - Expertise leading complex, multi-faceted research projects. - Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. - Prior success maintaining strong relationships with customers, vendors, and team members. - High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. - Comfort presenting your own research and research prepared by others to senior-level stakeholders. - A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. - Excellent communication (written and verbal) and analytical skills. - Very comfortable using emerging technologies and different software systems. - High comfort working with Google Docs, Google Sheets, or similar products. - Collaborative attitude and ability to foster a positive work environment. - Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. - Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field. Preferred Qualifications - Masters Degree. - Experience working in an agency or consulting environment conducting research on behalf of customers. - Experience working at or with early-to-mid stage startups. - Experience working at or with FAANG/top tech companies.

Role Description If you thrive in a fast-paced multi-project environment and love analyzing qualitative data, then you're a perfect fit. You'll work directly with our researchers to execute qualitative research projects such as diary studies, focus groups, IDIs, longitudinal panel studies, etc. You will be a team-player who is an integral member of a talented and dedicated group of researchers and other analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. Using Pulse Labs' proprietary tools and platforms, you’ll dive deep into rich video and survey data to analyze and interpret users’ interactions with and perceptions about next-gen products. Key Responsibilities - Work closely with UX researchers to understand research projects, including customer requirements, timelines, analysis plan, and business goals. - Assist project team members with the logistical operations of the research program, such as maintaining research timelines, project schedules, question banks, data repositories, and other research-related artifacts. - Work closely with the operations team to make sure collected data matches the study requirements. - Ensure sound research methods while assisting with initial project plans, analyses, and creating final reports for clients. - Analyze responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for clients. - Under the guidance of UX researchers, create deliverables for clients including scorecards, toplines, reports, and slide decks. - Develop high quality data visualizations, communicating data and findings cleanly, effectively, and efficiently. - Collaborate with the team and across the company to improve our internal processes. - Provide feedback to the Design and Engineering teams about how to improve our proprietary platform. Qualifications - 2+ years of experience working as an analyst in a research setting or in a detail-oriented operations environment. - Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. - Expertise with data collection, analysis, and interpretation. - Experience working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. - Strong written and verbal communication. - High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. - Collaborative attitude and ability to foster a positive work environment. - Very comfortable using emerging technologies and different software systems. - High comfort working with Google Docs, Google Sheets, or similar products. - Undergraduate degree in psychology, research methods, survey methodology, human computer interaction, sociology, or related field. Preferred Qualifications - Previous work in a consulting environment conducting research for commercial clients. - Previous work with early-to-mid stage startups and/or FAANG or other top tech companies. - Graduate degree.

We are seeking a recruiter to lead and execute hiring across multiple regions and functions. This role is ideal for someone who combines strong operational recruiting skills with strategic judgment — someone who understands both the art and science of hiring and can adapt their approach across different markets, roles, and hiring managers. You will partner closely with leadership and hiring managers to identify, attract, and close high-quality talent across a wide range of roles — from technical and product to go-to-market and operations — while navigating the nuances of global hiring. Full-Cycle Recruiting - Own end-to-end recruiting across multiple functions, including Engineering, Product, Customer Success, GTM, and administrative roles - Manage the full lifecycle: intake, sourcing, screening, interview coordination, and closing Global Hiring Execution - Lead hiring efforts across international markets (e.g., India, Japan, and other regions as needed) - Adapt sourcing and recruiting strategies based on local market dynamics, candidate expectations, and hiring norms Sourcing & Talent Mapping - Proactively source both active and passive candidates using a variety of channels - Build and maintain pipelines for critical roles and future hiring needs Stakeholder Partnership - Partner with hiring managers to define role requirements, interview processes, and evaluation criteria - Provide guidance on market trends, candidate expectations, and compensation insights Candidate Experience - Ensure a high-quality, responsive candidate experience from initial outreach through offer stage - Effectively manage scheduling, communication, and follow-ups across multiple time zones Tools & Process - Utilize ATS platforms such as Workable, Ashby, or Greenhouse to manage pipelines and reporting - Post and manage roles across platforms including LinkedIn, Indeed, and region-specific job boards - Continuously improve recruiting workflows, reporting, and hiring efficiency Qualifications - Bachelor’s degree or equivalent practical experience 5+ years of full-cycle recruiting experience - Demonstrated experience hiring across multiple functions (technical and non-technical) - Experience recruiting in international markets (e.g., India, Japan, or similar regions) - Proven ability to source and engage passive candidates - Strong experience managing interview processes, coordinating with hiring managers, and closing candidates - Deep understanding of effective recruiting strategies, tools, and metrics - Experience with modern ATS platforms (e.g., Workable, Ashby, Greenhouse) - Hands-on experience posting and managing roles across global and local job boards

We are seeking a recruiter to lead and execute hiring across multiple regions and functions. This role is ideal for someone who combines strong operational recruiting skills with strategic judgment — someone who understands both the art and science of hiring and can adapt their approach across different markets, roles, and hiring managers. You will partner closely with leadership and hiring managers to identify, attract, and close high-quality talent across a wide range of roles — from technical and product to go-to-market and operations — while navigating the nuances of global hiring. Full-Cycle Recruiting - Own end-to-end recruiting across multiple functions, including Engineering, Product, Customer Success, GTM, and administrative roles - Manage the full lifecycle: intake, sourcing, screening, interview coordination, and closing Global Hiring Execution - Lead hiring efforts across international markets (e.g., India, Japan, and other regions as needed) - Adapt sourcing and recruiting strategies based on local market dynamics, candidate expectations, and hiring norms Sourcing & Talent Mapping - Proactively source both active and passive candidates using a variety of channels - Build and maintain pipelines for critical roles and future hiring needs Stakeholder Partnership - Partner with hiring managers to define role requirements, interview processes, and evaluation criteria - Provide guidance on market trends, candidate expectations, and compensation insights Candidate Experience - Ensure a high-quality, responsive candidate experience from initial outreach through offer stage - Effectively manage scheduling, communication, and follow-ups across multiple time zones Tools & Process - Utilize ATS platforms such as Workable, Ashby, or Greenhouse to manage pipelines and reporting - Post and manage roles across platforms including LinkedIn, Indeed, and region-specific job boards - Continuously improve recruiting workflows, reporting, and hiring efficiency Qualifications - Bachelor’s degree or equivalent practical experience 5+ years of full-cycle recruiting experience - Demonstrated experience hiring across multiple functions (technical and non-technical) - Experience recruiting in international markets (e.g., India, Japan, or similar regions) - Proven ability to source and engage passive candidates - Strong experience managing interview processes, coordinating with hiring managers, and closing candidates - Deep understanding of effective recruiting strategies, tools, and metrics - Experience with modern ATS platforms (e.g., Workable, Ashby, Greenhouse) - Hands-on experience posting and managing roles across global and local job boards

We are seeking a recruiter to lead and execute hiring across multiple regions and functions. This role is ideal for someone who combines strong operational recruiting skills with strategic judgment — someone who understands both the art and science of hiring and can adapt their approach across different markets, roles, and hiring managers. You will partner closely with leadership and hiring managers to identify, attract, and close high-quality talent across a wide range of roles — from technical and product to go-to-market and operations — while navigating the nuances of global hiring. Full-Cycle Recruiting - Own end-to-end recruiting across multiple functions, including Engineering, Product, Customer Success, GTM, and administrative roles - Manage the full lifecycle: intake, sourcing, screening, interview coordination, and closing Global Hiring Execution - Lead hiring efforts across international markets (e.g., India, Japan, and other regions as needed) - Adapt sourcing and recruiting strategies based on local market dynamics, candidate expectations, and hiring norms Sourcing & Talent Mapping - Proactively source both active and passive candidates using a variety of channels - Build and maintain pipelines for critical roles and future hiring needs Stakeholder Partnership - Partner with hiring managers to define role requirements, interview processes, and evaluation criteria - Provide guidance on market trends, candidate expectations, and compensation insights Candidate Experience - Ensure a high-quality, responsive candidate experience from initial outreach through offer stage - Effectively manage scheduling, communication, and follow-ups across multiple time zones Tools & Process - Utilize ATS platforms such as Workable, Ashby, or Greenhouse to manage pipelines and reporting - Post and manage roles across platforms including LinkedIn, Indeed, and region-specific job boards - Continuously improve recruiting workflows, reporting, and hiring efficiency Qualifications - Bachelor’s degree or equivalent practical experience 5+ years of full-cycle recruiting experience - Demonstrated experience hiring across multiple functions (technical and non-technical) - Experience recruiting in international markets (e.g., India, Japan, or similar regions) - Proven ability to source and engage passive candidates - Strong experience managing interview processes, coordinating with hiring managers, and closing candidates - Deep understanding of effective recruiting strategies, tools, and metrics - Experience with modern ATS platforms (e.g., Workable, Ashby, Greenhouse) - Hands-on experience posting and managing roles across global and local job boards

We are looking for a highly organized and proactive Panelist Success Team Coordinator to support the day-to-day operations of the support team. This role acts as a central point of coordination, ensuring team productivity, study coverage, and visibility into key metrics, while also representing the team’s needs in cross-functional conversations. This is a hands-on operational coordination role, ideal for someone who can lead through influence, stay close to the work, and step in when needed. Key Responsibilities 1. Team Operations & Productivity Oversight - Monitor daily ticket volume and ensure timely responses aligned with SLA expectations - Identify gaps in productivity and follow up with team members as needed - Ensure tickets are actively being worked and not left unresolved or idle 2. Study Coverage & Resource Coordination - Maintain visibility into all active studies and assigned support coverage - Ensure each study has clear ownership and appropriate support at all times - Identify coverage risks early and coordinate adjustments with the team 3. Metrics & Reporting - Connect with study POCs on key support metrics (volume, response times, resolution times, backlog) - Work with study POCs to surface trends, risks, and areas of concern - Help connect day-to-day activity with broader operational impact 4. Escalation Management: - Identify tickets or situations that require escalation.  - Coordinate with internal teams to resolve issues - Ensure escalations are followed through to resolution 5. Cross-Functional Representation: - Represent the Support Team in meetings and cross-functional discussions - Advocate for team needs, blockers, and priorities - Ensure support insights are clearly communicated and understood 6. Hands-On Support Coverage: - Step in to manage tickets/contacts directly when needed to support the team - Help reduce backlog during high-volume periods or coverage gaps - Lead by example in ticket quality and responsiveness