• Manage the full onboarding lifecycle for new hires, from offer acceptance through Day 1 and successful transition into the organization. • Coordinate all pre-employment activities, including background checks, drug screens, employee health screenings, I-9 completion, and required onboarding documentation. • Serve as the primary point of contact for candidates, hiring managers, facilities, and internal stakeholders throughout the onboarding process, ensuring timely communication and an exceptional candidate experience. • Schedule and coordinate onboarding activities, orientation sessions, training, and meetings with key stakeholders. • Monitor onboarding progress to ensure all employment requirements and compliance deadlines are met prior to start date. • Respond to escalated onboarding inquiries and ServiceNow tickets, researching and resolving issues in a timely manner. • Facilitate onboarding sessions introducing new hires to company policies, culture, and organizational expectations. • Partner with hiring managers and operational leaders to ensure new employees have the tools, access, and resources needed for a successful start. • Conduct regular follow-up with new hires and leaders to support a smooth transition and address questions or concerns. • Maintain accurate documentation within the Applicant Tracking System (ATS) and other HR systems to ensure compliance with company policies and regulatory requirements. • Support ongoing process improvement initiatives by identifying opportunities to enhance the onboarding experience and improve operational efficiency. • Utilize Microsoft Excel and other Microsoft Office applications to manage onboarding data, track progress, and maintain reporting. • Ensure confidentiality while handling sensitive employee information and maintain compliance with HIPAA, I-9, state employment regulations, and organizational policies. • Collaborate effectively within a remote, high-volume team environment while managing multiple onboarding assignments simultaneously.

Role Description Givzey's Version2.ai is seeking a Customer Onboarding Specialist to project manage the onboarding process and data integrations for new Version2.ai autonomous fundraising customers. This individual must bring expertise and a background in working with Advancement Database Systems, such as Raiser's Edge, Blackbaud, Salesforce, and Ellucian. They will be confident in a customer-facing role working directly with top-level organization leadership and have excellent written and verbal communication skills. They will be an expert in project management and passionate about driving time to value for customers. - Lead new Version2.ai customers in preparation for the launch of their autonomous fundraiser. - Prepare and closely manage project deliverables using Trello collaboratively with customers. - Lead and provide expert consultative services in the data integration between customer CRM and Version2, including SFTP transfers and data exports from various fundraising CRMs. - Proactively engage clients to complete onboarding and achieve time-to-value according to onboarding timelines. - Provide best-in-class customer-centric support throughout the onboarding process. - Work collaboratively and cohesively with internal Sales, Engineering, and Customer Success teams. - Effectively communicate technical explanations and capabilities between the client and Engineering. - Drive education and adoption by creating a world-class onboarding experience that turns our clients' database and operations teams into our biggest promoters. - Play an active role in contributing to growth and scalability through robust documentation and consistent process optimization. Qualifications - Expertise in Advancement Database Systems (e.g., Raiser's Edge, Blackbaud, Salesforce, Ellucian). - Excellent written and verbal communication skills. - Strong project management skills. - Confidence in a customer-facing role with top-level organization leadership. Requirements - Experience in project management and customer onboarding. - Ability to manage data integrations and technical communications. - Passion for driving time to value for customers. Benefits - Opportunity to work with innovative technology in the nonprofit sector. - Collaborative work environment with internal teams. - Potential for professional growth and development.

Customer Onboarding Manager, German Speaking Manchester GTM – Solutions & Implementation / Full-time Permanent / Hybrid The Customer Onboarding Manager role exists to ensure every new SafetyCulture customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base. Key responsibilities: - Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria. - Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage. - Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early. - Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution. - Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within SafetyCulture. - Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals. - Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum. - Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows. Required skills & experience: Language Skills - Native or professional level fluency in German Technical Skills - Proven track record implementing software, managing projects, or consulting in a SaaS environment. Depth and quality of outcomes matter more than years on a CV. - Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them. - Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context. - Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus. Behavioural Skills - Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance. - Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers. - Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes. - Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions. AI Skills - Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication. - Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work. What success looks like - Customers consistently reach go-live on time, with onboarding completion rates at or above team targets. - Post-onboarding NPS and satisfaction scores reflect a positive, confidence-building experience for customers. - CSM handoffs are seamless: Customer Success Managers receive full context and need minimal re-education to continue customer momentum. - A library of scalable onboarding playbooks and templates is in active use, measurably reducing average time-to-value. - Churn risk attributable to onboarding issues is materially lower, evidenced by improved early adoption metrics and customer health scores. Key stakeholders: - Sales: deal handoff, alignment on customer goals, timelines, and expectations pre-onboarding - Customer Success Managers: seamless post-onboarding transition and ongoing customer health - Product: surfacing implementation feedback to inform roadmap priorities - Customers: primary delivery partner and point of contact throughout the onboarding journey - Customer Solutions & Implementation team: shared delivery standards, playbook development, and continuous improvement

Role Description In addition to the responsibilities listed above, this position is also responsible for: - Attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products. - Delivering formal presentations to employees and prospective members. - Independently monitoring and reporting on enrollment performance data and discrepancies. - Serving as an informational resource for sales and account management teams on KP health plans and benefit offerings. - Utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal presentations to prospective members. - Resolving customers' standard and non-standard questions and concerns about benefits and services. Qualifications - Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field. - Bilingual (English/Spanish) Level I required. Requirements - Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. - Listens to, seeks, and addresses performance feedback; provides mentoring to team members. - Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses. - Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. - Supports and responds to the needs of others to support a business outcome. - Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions. - Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate. - Supports, identifies, and monitors priorities, deadlines, and expectations. - Identifies, speaks up, and implements ways to address improvement opportunities for team. - Contributes to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers. - Gathers data on standard and non-standard customer needs, and identifies solutions linking KP mission, vision and values. - Utilizes comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers. - Identifies and escalates service failure trends or process improvement opportunities to team and managers. - Facilitates the enrollment and implementation process by conducting local and regional enrollment meetings. - Applies standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process. - Supports efforts across teams in the overall implementation or renewal process of health plan membership. - Contributes to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models. - Utilizes comprehensive foundational knowledge of health care market to analyze industry trends and competitor products. - Executes an account plan to meet standard and non-standard business objectives for membership, revenue, and margin. - Collects and analyzes performance data to inform account strategy and identify potential issues. - Utilizes marketing and technical resources to achieve account plan objectives. - Collaborates with the team to find new opportunities to grow customer base to new or growing markets. - Maintains the prospect database and targeted prospect profiles to inform strategic planning. - Collaborates within the team to contribute to product and plan design, quote, and Request for Proposal (RFP). - Provides standard and non-standard recommendations to the team to inform forecasting and pricing. - Implements standard and non-standard protocols to increase cross-sell and up-sell opportunities. Company Description