• Acts as the primary point of contact in a call center • Provides high-quality support to patients and healthcare professionals • Primarily manages inbound calls on rotating shifts • Uses telephony systems and multiple computer platforms to deliver prompt, accurate assistance • Provides patient counseling in accordance with pharmaceutical manufacturers’ requirements • Responsible for assessing patients’ financial resources • Communicates directly with pharmaceutical manufacturers regarding exceptional cases

• Supports Territory Manager(s) and Regional Sales Manager with sales activities including procedure coverage • Uncovering new opportunities for IGTD product penetration into assigned territory • Maintaining existing customers • Builds solid customer relations by interfacing with customers including hospital physicians, catheter laboratory and operating room personnel • Training/education and supporting equipment and software • Providing intelligence to management on competitive products and company product enhancements • Ongoing support for company-sponsored clinical/marketing trials and registries

Role Description We are looking for a motivated and results-oriented Customer Service & Lead Generation Specialist to join our dynamic team. In this role, you will play a critical part in driving the growth and market expansion of our services tailored for law firms. Your primary focus will be on building strong relationships with business partners, such as consultancy firms, who recommend or sell Stafi’s services. This role emphasizes strategic partnership development to generate leads and expand our client base. - Identify and build relationships with consultancy firms and other potential business partners who can recommend or sell Stafi’s services to law firms. - Conduct outreach through calls, emails, and networking events to establish partnerships and promote Stafi’s offerings. - Develop tailored partnership proposals and agreements that align with the goals of our business partners and highlight the value of our services. - Foster long-term relationships with business partners to ensure continued collaboration and mutual success. - Collaborate with internal teams to ensure smooth onboarding and service delivery for clients referred by business partners. - Monitor industry trends, competitor activities, and partnership opportunities to inform strategies and enhance Stafi’s market position. - Track partnership performance, sales metrics, and referral activities, adjusting strategies as needed to meet goals. Qualifications - U.S. Visa and availability to travel at least 3 times per year. - Strong background in business development, partnership building, or B2B sales. - Experience working with consultancy firms or developing channel partnerships is highly advantageous. - Knowledge of or experience working with law firms is a plus. - Excellent verbal and written communication skills. - Proficiency in CRM and sales tools (e.g., Salesforce, HubSpot) to track partner activities and performance. - Ability to build rapport and maintain strong, trust-based relationships with business partners and stakeholders. - Self-motivated, driven, and capable of working independently as well as collaboratively within a team. - Creative problem-solving skills and a strong customer-focused mindset. - A background or understanding of legal services is a bonus.

• Serve as the primary point of contact for ATM hardware issues impacting financial centers. • Provide professional, responsive customer support through phone and email interactions, demonstrating strong communication and service skills. • Proactively follow up on open service requests to ensure timely resolution and user satisfaction. • Coordinate, place, and track ATM hardware service calls with external vendors, maintaining accountability through issue resolution. • Act as a key liaison for ATM vendor relationships by providing status updates, monitoring progress, and communicating effectively with all stakeholders until full-service restoration is achieved. • Maintain accurate inventory control and asset management for financial center hardware by tracking deployments, relocations, and available spare equipment. • Ensure records are current and reliable to support operational needs. • Coordinate and manage the installation and removal of financial center hardware for new locations, renovations, and financial center closures, ensuring compliance with established procedures and timelines. • Monitor the lifecycle and end of life status of financial center hardware to ensure visibility and proactive management. • Identify operational and compliance risks associated with aging equipment, support hardware refresh planning, and assist in coordinating replacement or decommissioning activities in alignment with business priorities and timelines. • Participate in projects, training sessions, and professional seminars related to financial center hardware and software systems to maintain current knowledge of industry standards and emerging technologies. • Assist with the testing and validation of additional systems, including teller processing platforms, to support team initiatives and ensure reliable system performance as needed.