Volaris Group

• Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus • Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment • Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time • Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers used for screening tests, escalating to senior team members when needed • Answer user questions about Paracelsus (Laboratory Information System) workflows and functionality; remotely access customer systems as needed to resolve urgent issues in an active lab environment and enter support tickets on behalf of users • Support DCCM users with workflow questions and case management tasks; create and manage support tickets on behalf of users navigating this virtual client filing system for specialty courts • Document support interactions and resolutions within our ticketing system • Escalate complex issues to the designated senior team member when needed • Assist with software testing, QA efforts, and creation of customer-facing release notes for software updates and enhancements during slower support periods • Help maintain internal support documentation and knowledge base articles • Participate in team meetings, training sessions, and product education opportunities • Occasionally assist with customer onboarding, implementations, or future travel opportunities as needed

Role Description We are looking for a Customer Support Specialist who is eager to learn, enjoys helping others, and is interested in growing within a technology-focused company. This is a technical support role — not a call center position — and requires comfort learning complex, specialized software platforms used in laboratory and justice program environments. This is an excellent opportunity for someone early in their career who wants exposure to software support, QA/testing, client operations, and other areas of a growing SaaS organization. - Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus. - Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment. - Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time. - Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers used for screening tests, escalating to senior team members when needed. - Answer user questions about Paracelsus (Laboratory Information System) workflows and functionality; remotely access customer systems as needed to resolve urgent issues in an active lab environment and enter support tickets on behalf of users. - Support DCCM users with workflow questions and case management tasks; create and manage support tickets on behalf of users navigating this virtual client filing system for specialty courts. - Document support interactions and resolutions within our ticketing system. - Escalate complex issues to the designated senior team member when needed. - Assist with software testing, QA efforts, and creation of customer-facing release notes for software updates and enhancements during slower support periods. - Help maintain internal support documentation and knowledge base articles. - Participate in team meetings, training sessions, and product education opportunities. - Occasionally assist with customer onboarding, implementations, or future travel opportunities as needed. Qualifications - High school diploma or GED required. - College degree is optional. - Strong communication and customer service skills. - Comfortable learning and working with technology and software systems; basic proficiency with MS Office (Word, Excel, Outlook) required; comfort with remote desktop or screen-sharing tools (such as GoToAssist or similar) preferred. - Organized, dependable, and detail-oriented. - Ability to follow structured troubleshooting steps and translate technical information into clear, non-technical guidance for end users. - Ability to problem-solve and remain professional in customer-facing situations. - Willingness to learn multiple parts of the business and grow professionally over time. - Strong written communication skills with the ability to clearly document technical information for end users. - Ability to work independently in a remote environment. - Reliable high-speed internet connection and a professional remote work environment required. Success in This Role Looks Like - Providing friendly, timely, and accurate customer support. - Learning ACT software platforms and workflows quickly. - Communicating clearly with both customers and internal teams. - Contributing to documentation, QA efforts, release notes, and process improvement initiatives. - Growing into additional responsibilities over time. Bonus Points If You Have - Previous customer support or help desk experience (1-3 years). - Experience with SaaS software platforms. - Familiarity with Paracelsus or laboratory/toxicology workflows. - QA/testing experience. - Experience working with courts, justice programs, healthcare, or laboratory environments. - Experience supporting hardware-connected software such as laboratory instruments, printers, or similar equipment. - Familiarity with remote desktop or screen-sharing tools (TeamViewer, AnyDesk, or similar). Benefits - Fully remote position. - Stable Monday–Friday schedule with no weekends. - Opportunity for career growth into QA, implementations, product management, client success, or technical operations. - Exposure to mission-driven software that makes a real impact. - Collaborative and supportive team environment. - Growing technology company with long-term advancement opportunities. - Competitive compensation based on experience. - Benefits package available. - Paid time off and company holidays. - Ongoing training and development opportunities.

• Serve as the primary finance resource, overseeing day-to-day accounting operations, financial reporting, and compliance. • Manage general ledger activity, financial reconciliations, accounts payable and receivable, and tax compliance. • Prepare monthly financial statements, reconciliations, and reports for management review. • Process deposits, handle invoicing and bill payments efficiently. • Ensure accurate tracking and payment of city, state, and federal tax obligations. • Manage billing and invoicing processes, ensuring accuracy and timeliness. • Track and reconcile customer payments, resolve discrepancies, and manage collections. • Reconcile vendor statements and address any disputes. • Oversee vendor registration and compliance with city, state, and county licensing payments.

Role Description Volaris Group is looking for a Business Development Analyst to join the M&A team of one of its rapidly growing portfolios. The candidate will have a mandate to source acquisition targets in the vertical market software space, with focus on Latin America and Iberia. The ideal candidate will be a motivated self-starter who can thrive with minimal oversight. The role will entail using Salesforce daily to maintain an existing acquisition prospect funnel. Additionally, the candidate will be responsible for growing the acquisition prospect funnel by identifying targets through independent research. Responsibilities - Drive future acquisitions by: - Creatively identifying leads for vertical market software businesses meeting our strategic criteria and specific metrics - Building and maintaining a proprietary database of industry contacts - Developing and conducting prospecting campaigns through digital media, outbound cold calling, emails, in-person meetings, and industry events - Demonstrating creativity, persistence, and credibility in reaching out to owners, operators, and C-suite leadership - Creating concrete M&A opportunities Qualifications - Excellent academic performance - Strong communication skills. Fluency in English AND Portuguese is mandatory - 2-5 years of experience in a business development/lead generation role - Experience working in M&A, software, or technology is considered an asset - Ability to manage a pipeline of leads and exceed prospecting target quotas - Confidence in reaching out to and presenting to C-suite executives and business owners - Ability to work independently. High level of ownership and natural drive to take initiatives and get things done - Excellent teamwork spirit and ability to engage with remote partners/colleagues and with people from different cultural backgrounds Requirements - Worker Type: Regular - Number of Openings Available: 1

Role Description The portfolio IT and data security team governs cybersecurity posture across a portfolio of software Volaris Business Units (VBUs) at varying stages of security maturity. Our work is relationship-driven and output-oriented: we assess, advise, track, and escalate rather than implement directly. The intern will be embedded in this model, taking on real work with tangible portfolio impact from day one. Additionally, the intern will have the opportunity to participate in incident response activities, creation of resources for VBUs, and learning and teaching VBUs how to use a standardized set of data security tools and services. Key Responsibilities - Governance Follow-Up & Remediation Tracking - Maintain and update a centralized risk remediation tracking workbook for multiple BUs. - Monitor open action items for completeness, ownership, and target dates; flag aging or stalled items for escalation. - Draft follow-up correspondence to BU contacts requesting status updates, evidence of completion, or remediation plans. - Assist in preparing governance dashboards and status reports for leadership review cycles. - Document and organize evidence packages supporting control closure claims. - AI Efficiency & Effectiveness Research - Inventory current manual, repetitive, or high-volume governance tasks as candidates for AI-assisted improvement. - Pilot and evaluate AI tools against selected tasks using defined criteria: accuracy, time savings, auditability, risk, and practical usability by non-technical staff. - Produce a structured evaluation report documenting findings, limitations, and recommendations for each piloted use case. - Develop practical AI-assisted workflow templates or prompting guides that the broader team can adopt for recurring governance activities. - Assessment & Documentation Support - Assist in preparing pre-assessment materials and post-assessment write-ups aligned to the team’s security control framework. - Research control topics, emerging threat intelligence, or regulatory requirements as directed to support assessment activities. - Contribute to the maintenance of standard templates, playbooks, and reference documentation used by the governance team. - Special Projects (As Assigned) - Participate in special projects as deemed appropriate. Qualifications - Currently enrolled in or recently graduated from a degree program in cybersecurity, information systems, computer science, or a related field. - Strong written communication skills. - Ability to manage multiple workstreams, track tasks to completion, and escalate proactively when blocked. - Curiosity about AI tools and the discipline to evaluate them critically rather than uncritically. Requirements - Familiarity with security frameworks or standards (e.g., CIS Controls, NIST CSF, SCF, ISO 27001), even at a conceptual level. - Exposure to vulnerability management concepts, risk scoring, or GRC tooling. - Prior use of AI tools with the ability to articulate what worked and what didn’t. - Experience with Microsoft 365. Benefits - Direct exposure to enterprise-level security governance in a complex, multi-entity portfolio environment spanning multiple geographies. - Mentorship from experienced security governance professionals with a focus on practical skill development. - Familiarity with security control frameworks, remediation lifecycle management, and risk communication. Work Environment & Expectations This is a remote-friendly role. The intern will be expected to participate in regular video check-ins, maintain clear documentation of their work, and communicate progress and blockers. Worker Type Temporary (Fixed Term) Number of Openings Available 1

Role Description We are seeking a strategic, entrepreneurial Director of Marketing to build and lead the marketing function for the VE&CI portfolio. Reporting directly to the Portfolio Leader, you will be the senior marketing voice for VE&CI, shaping how the portfolio presents itself to founders, portfolio companies, and the broader ecosystem. You will drive M&A marketing, lead internal communications, and ensure a cohesive identity across a set of mission-driven businesses. This role has no direct reports at the outset, with the expectation to build a team as the portfolio grows. This is a role for someone who thrives in a high-growth environment and is energized by building something from the ground up. Key Responsibilities - M&A-Focused Strategic Brand Leadership - Lead the development and execution of a marketing strategy aligned with VE&CI’s acquisition goals across Education and Cultural Industries globally. - Position VE&CI as a founder-friendly, trusted acquirer that understands the mission-driven nature of the businesses it pursues. - Own and evolve brand messaging to ensure clarity, consistency, and alignment with portfolio goals across all channels. - M&A Enablement - Partner with the M&A deal team to develop high-quality materials for founder outreach, presentations, and acquisition communications. - Align marketing initiatives with deal origination strategies and pipeline priorities. - Create targeted ABM campaigns to support active deal pipelines within target verticals. - Support acquisition announcement communications, managing the narrative transition for incoming companies and their stakeholders. - Portfolio Brand & Internal Communications - Own the VE&CI portfolio narrative, ensuring coherence and alignment across companies, geographies, and audiences. - Develop storytelling frameworks that honor the mission-driven character of portfolio companies while articulating the value of the broader platform. - Design and deliver internal communications programs that keep portfolio companies informed, aligned, and engaged with VE&CI’s strategy. - Serve as a communications partner to the Portfolio Leader on announcements, transitions, and strategic milestones. - PR & Communications - Develop and execute communication plans to support acquisition announcements and broader portfolio news. - Coordinate with key stakeholders, employees, press, and partners to control the narrative at critical moments. - Liaise with relevant industry media, coordinating press releases, interviews, and briefings across target verticals globally. - Digital, Content & Events - Lead VE&CI’s digital presence, including website, social media, SEO/SEM, and content platforms. - Produce compelling content, including but not limited to founder case studies, acquisition announcements, thought leadership, and newsletters, that builds visibility in target verticals. - Manage VE&CI’s presence at industry events, and plan high-value founder-facing gatherings (roundtables, dinners), including end-to-end logistics, budgeting, and post-event evaluation. - Marketing Operations - Own the marketing budget and ensure ROI-driven allocation of resources. - Build and manage marketing systems, CRM integration, and analytics infrastructure. - Manage external vendors (design, web, copywriting) as needed and track KPIs across brand awareness, deal origination, and portfolio cohesion. - Support portfolio conferences and learning events through content development, promotion, communications, attendee engagement, and event execution. - Marketing Community & Capability Building - Build and foster a community of marketing professionals across the portfolio. - Facilitate the sharing of best practices, tools, and successful initiatives. - Establish lightweight governance, standards, and scalable processes. - Support marketing capability development across business units. - Over time, identify and help develop high-potential marketing talent across the portfolio. Note: This role may require evening and weekend hours depending on event schedules, as well as occasional domestic and international travel to support off-site events and industry engagements. Qualifications - 12–15 years of progressive marketing experience, ideally in M&A, private equity, B2B software, or professional services. - Genuine understanding of the importance of Education and/or Cultural Industries; a strong understanding of mission-driven organizations is highly valued. - Proven success developing brand and marketing strategies in support of M&A deal origination and founder engagement. - Exceptional storytelling and communication skills; able to translate complex business contexts into compelling narratives. - Experience building and scaling digital marketing infrastructure: web, SEO/SEM, analytics, and CRM platforms. - Comfortable as a standalone contributor with a builder’s mindset; able to set direction and deliver without a team beneath you (yet). - Collaborative, with the ability to work closely with investment professionals and senior stakeholders across global geographies. - Experience in decentralized or matrixed organizations is an asset. - Bachelor’s degree in marketing, communications, or related field; Master’s or MBA is an asset. - Based in or near the Greater Toronto Area is preferred; exceptional remote candidates will be considered. Requirements - The salary for this role starts at $150,000 CAD. - Worker Type: Regular. - Number of Openings Available: 1.

• Support the short and long-term strategic financial objectives of the Portfolio with financial information and operational insights, focusing on top down and Portfolio level initiatives, intervening where appropriate. • Ensure on time and accurate delivery of financial results to ParentCo and act as the main point of contact for the financial function at the Portfolio. • Integration of new businesses and supporting with training and onboarding of new management and finance teams. • Lead the Financial Reporting & Analysis function at the Portfolio level, accumulating and presenting business performance in an accurate and timely manner to internal and external stakeholders. • Help to co-ordinate both external and internal audit processes. • Identify strong-performing businesses and gather operational insights which can be shared across the Portfolio. • Identify systems and processes best practices and support the evaluation and implementation. • Manage the material commercial contracting process, identifying and implementing improvements, creating a value-added and efficient workflow. • Establish a high level of credibility with stakeholders, developing key relationships both internally and externally. • Lead the Quarterly Strategic Review process across the Portfolio. • Monitor acquisition performance against investment thesis ensuring key objectives are met, and formalizing reviews and accountabilities in the Portfolio (6 mth Post Acquisition Review, Full Post Acquisition Review, Investment Memo vs. actual results, IRR analysis, etc.). • Ensure integration and Post Acquisition Review learning are integrated into the acquisition thinking through sharing, development of knowledge base, playbooks, etc. • Provide guidance on Portfolio level topics such as management fees, bonus methodologies, team structures. • Ad-hoc analysis and project work to support the transformation and scalability of the organization as required.

• Delivering system configuration consultancy and onboarding support for new and existing customers • Leading online and on-site training sessions tailored to each organisation's workflows and operational needs • Asking the right questions to understand customer workflows and needs • Working with customers to produce detailed custom report and development specification documents • Engaging customers about system connectivity and improved workflows • Embracing AI tools in delivery • Providing telephone and email support as part of the helpdesk offering • Supporting the Sales team with prospects needing specialist knowledge • Building strong customer relationships for engagement and adoption • Contributing to documentation, training materials, and knowledge resources

Role Description Do you understand the demands of delivering a busy programme, the complexity of cultural organisations, and why having the right operating system makes everything else possible? If this sounds like your world, read on. Artifax is seeking a systems-savvy, customer-focused Product Specialist to join our Professional Services team. This role sits at the heart of how we deliver expertise, training, and consultancy to arts and cultural organisations - helping venues in the UK and beyond achieve maximum return on investment from their Artifax systems and deliver exceptional experiences for their visitors. If you excel at translating complex operational needs into practical, elegant system configurations - and enjoy working closely with customers to optimise their processes - this role offers the chance to make a meaningful impact across the cultural sector. In this position, you will deliver high-quality professional services, including: - System configuration consultancy - Tailored user training - Detailed report and development specifications You will also play a key part in driving customer adoption and long-term value, collaborating with colleagues in: - Sales - Customer Success - Technical Services - Product Your experience of how arts and cultural organisations operate is what sets you apart here - Artifax knowledge we can teach. What you'll be doing: - Delivering system configuration consultancy and onboarding support for new and existing customers - Leading online and on-site training sessions tailored to each organisation's workflows and operational needs - Asking the right questions to understand how customers work, where friction exists, and how Artifax can help them operate more effectively - Working with customers to produce detailed custom report and development specification documents - Engaging customers in conversations about how their systems connect - and how better-connected workflows could improve their operations - Embracing AI tools in your own delivery and helping customers understand what AI makes possible for their operations - Providing telephone and email support as part of our helpdesk offering - Supporting the Sales team with prospects where specialist knowledge of the sector is required - Building strong customer relationships to drive long-term engagement and product adoption - Contributing to documentation, training materials, and knowledge resources across the team - Meeting billable delivery targets as part of a commercial PS function Qualifications - Deep, direct knowledge of the arts and cultural sector - gained by working in it, not just knowing it exists - Confidence with complex business management systems - you pick up new platforms quickly and understand how configuration drives operational outcomes - Strong consultative and communication skills - you ask good questions, listen carefully, and help people think through what they actually need - Genuine curiosity about AI and a willingness to put it to work in your own delivery and in conversations with customers about what it makes possible - Experience with system implementation or a structured project methodology (PRINCE2 or similar) - The ability to manage multiple projects and priorities without losing quality or pace - Confidence working with data sets and tools such as Microsoft Excel Benefits - Part of a supportive, specialist team that works closely with cultural organisations of all sizes - Autonomy, variety, and the chance to work on meaningful projects - Financial stability and investment in people through being part of the Volaris Group - Enhanced time-off and wellbeing benefits - A culture that listens and evolves through feedback Company Description Artifax Software builds industry-leading venue and event management solutions for the arts and cultural community. You will do meaningful work, grow through coaching and structured product training. Please note that this is a UK-based role, so applicants must be resident in the UK and have the right to live and work in this country. If you’re excited about helping cultural organisations succeed through thoughtful consultancy and expertly designed systems, we’d love to hear from you. Artifax reserves the right to close applications for this role at any time, depending on the volume of applications received, so please apply without delay.

• Support the end-to-end monthly and quarterly accounting close process, ensuring timely and accurate completion of all deliverables • Assist in the preparation and review of journal entries, account reconciliations, and financial statements • Analyze actuals versus forecast and budget, identifying and escalating variances as appropriate • Support the coordination with business units to gather and validate financial data required for the closing cycle • Support the consolidation of financial results • Perform the accounting reconciliations of the holding companies and submit timely as per Volaris timelines • Execute pre-audit tests to ensure compliance with Volaris and Constellation Policies regarding internal controls and financial governance • Assist in tracking the remediation of identified issues • Assist the Controller in liaising with internal auditors, providing required documentation and analysis • Reconcile expense management tool data and reallocate costs to Business Units when applicable • Support the preparation of management reports, portfolio summaries, and ad hoc financial analyses • Support the development of dashboards and reporting tools that improve visibility into financial performance • Support the Controller in all aspects of controllership, including compliance, accounting closing, and process improvement initiatives