Inspiring trust for a more resilient world
Client Success Executive
Location
Brazil
Posted
1 day ago
Salary
R$66.3K / year
Seniority
Senior
Job Description
Client Success Executive
BSI
• Build and strengthen relationships with clients across the Americas region. • Proactively identify and engage at-risk clients before concerns escalate. • Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI. • Partner with internal teams to resolve client concerns and deliver positive outcomes. • Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement. • Advocate for clients while balancing business priorities and operational requirements. • Support initiatives that improve client satisfaction, retention, and overall customer experience. • Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate. • Maintain accurate records, reporting, and documentation of client interactions and outcomes. • Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty.
Job Requirements
- Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, Client Retention, Relationship Management, Renewals, or a similar customer-focused role.
- Experience managing challenging client conversations and resolving complex issues professionally and effectively.
- Demonstrated success influencing positive client outcomes and strengthening customer relationships.
- Exceptional communication, relationship-building, and stakeholder management skills.
- Strong emotional intelligence, empathy, and problem-solving abilities.
- Commercial awareness with the ability to balance customer needs and business objectives.
- Experience working cross-functionally with multiple stakeholders and departments.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience using CRM platforms, reporting tools, or customer feedback systems.
- Professional services, certification, SaaS, consulting, training, or regulated industry experience is a plus.
- English, Portuguese and Spanish fluency required.
Benefits
- 20-days annual leave
- bank holidays
- medical, dental, vision, and life insurance
- 401(K) with company contribution
- short-term and long-term disability
- maternal leave
- paid parental leave
- paid bereavement leave
- learning and development opportunities
- a wide range of flexible benefits that you can tailor to suit your lifestyle
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