Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by conducting high-volume outbound patient calls in a call center environment, including: - Comprehensive assessment calls - Developing and educating patients on care plans - Performing Behavioral Health Integration (BHI) assessments - Assisting patients with medical device troubleshooting Key Responsibilities: - Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift - Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced and queue-based environment - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience - Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements - Collaborate with providers to coordinate timely and effective patient care via telephonic communication - Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards - Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care - Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs - Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals - Maintain compliance with company policies and applicable regulations - Perform other duties as assigned Qualifications - Active LPN/LVN Compact License required - Passionate about patient care, possessing the ability to relate with empathy and compassion - Strong communication and organizational skills - Proficient with computers, EMRs, and telehealth tools Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) - Previous call center, teleservice, or high-volume phone-based work experience preferred Benefits - Competitive base pay: $24-$26/hr - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout - Monthly Bonus Potential: Up to $1,500 - 5% Bilingual Pay Allowance - Benefits Include: - 11 Paid Company Holidays annually - Paid Time Off (PTO) - Medical, Dental, Vision, and supplemental insurance options - 401(k) Plan with 3.5% Company Match - Company-provided equipment

Role Description Our client is a U.S.-based integrative medicine and wellness practice that provides patient-centered care through a holistic, root-cause approach. They are looking for a reliable and detail-oriented Bilingual Patient Care Coordinator to support daily front desk operations, patient communication, scheduling, intake, and administrative coordination. This role is ideal for someone who is fluent in English and Spanish, has experience in healthcare administration, and can provide warm, professional, and timely support to patients. The right candidate should be highly responsive, organized, proactive, and comfortable managing calls, patient requests, and EMR-related workflows in a remote setting. - Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination. - Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR. - Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate. - Perform insurance verification and eligibility checking when needed. - Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated. - Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues. - Assist with email management, front desk coordination, and daily administrative tasks. - Follow structured workflows while adapting to client needs when necessary. - Identify workflow gaps or issues and proactively communicate possible improvements. Qualifications - Must be bilingual in English and Spanish. - Must be professional, warm, and patient-focused when communicating with patients. - Excellent attention to detail. - Strong problem-solving and critical thinking skills. - Ability to identify process gaps or issues and proactively address them. - Ability to follow structured processes and adapt when needed. - Organized, self-directed, and reliable. - Able to manage patient requests efficiently and professionally. - Committed to patient satisfaction and excellent service. - Reliable and accessible during scheduled work hours. Requirements - Healthcare Administration Experience: Required. - EMR Experience: Required. - Medical Scheduling Experience: Required. Cerbo scheduling experience is a plus. - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. - Reliable laptop or desktop computer. - Stable high-speed internet connection (minimum 25 Mbps). - Noise-canceling headset. - Working webcam for virtual meetings. - Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Inova Health is looking for a dedicated Patient Financial Services Representative 4 to join our Resolution team. This role will be full-time day shift from Monday - Friday, 8:00am - 5:00pm, Remote Role. Must be Bilingual Spanish. Remote Eligibility: This position is eligible for remote work for candidates residing in the following states: - VA - MD - DC - DE - FL - GA - NC - OH - PA - SC - TN - TX - WV The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for: - Timely and accurate editing, submission, and/or follow-up of assigned claims. - Processing claims for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensuring that all assigned claims meet clearinghouse and/or payer processing criteria. - Ensuring appropriate follow-up on assigned work lists while meeting all departmental productivity and quality review standards. - Informing management of issues and potential resolutions regarding problems with the claims process. - Providing support, education, and guidance to team members while performing duties, as assigned, in the absence of the supervisor or manager. Qualifications - Associate Degree or an additional three years of experience appropriate to the position under consideration. - 3 years of experience in revenue cycle, finance, customer service or data analytics. Requirements - Expertise in Insurance Follow-Up Resolutions highly preferred. - Proficiency in hospital billing systems (e.g., Epic) and insurance verification portals. - Extensive understanding of Medicaid, Medicare, commercial insurance, and self-pay policies. - Familiarity with HIPAA regulations and hospital financial assistance programs. - Ability to analyze patient accounts, identify discrepancies, and resolve billing or insurance issues effectively. Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Role Description Relevant d’un Responsable du soutien sur le territoire au sein du centre de soutien, l’Agente ou l’agent de soutien fonctionnel sera chargé d’aider nos bureaux au détail et nos employés sur le territoire en ce qui concerne les pratiques de l’entreprise, les produits et services et les processus internes de H&R Block. - Répondre aux incidents entrants de niveau 1 dans notre système de billet en mettant l’accent sur ce qui suit : - Problèmes de soutien technique (logiciel/matériel informatique/accès au système et logiciel) - Questions fiscales - Questions sur les produits et services - Lorsque nécessaire, mettre à jour et transmettre à l’échelon supérieur les incidents avec toutes les informations pertinentes à l’un de nos groupes de soutien de niveau 2. - Soutenir l’efficacité de l’utilisateur final pour son utilisation des logiciels de l’entreprise. - Aider les pros de l’impôt pour les problèmes avec l’ARC/erreurs TED. - Coordonner et collaborer avec les autres membres de soutien afin de fournir ou obtenir de l’aide pour résoudre les problèmes de soutien. - Communiquer avec les chefs d’équipe (signaler les tendances communes, les occasions de formation, etc.). - Participer aux initiatives d’amélioration continue des services liés au soutien de niveau 1. - Rester au courant de tous les produits et services H&R Block sous la responsabilité de l’équipe de niveau 1. - Autres responsabilités telles qu’attribuées. Qualifications - Excellentes habiletés de communication orale et écrite (français et anglais) - Diplômé du cours de formation fiscale H&R Block avec une note de 80 % ou mieux, un atout certain. - Compréhension et utilisation antérieure du logiciel de préparation d’impôts H&R Block et d’autres logiciels applicables (SIC, LPI, etc.) un atout certain. - Une connaissance intermédiaire de MS Excel et MS Word est indispensable. - Compétences en efficacité organisationnelle permettant d’établir des priorités et de gérer simultanément plusieurs initiatives. - Doit être minutieux, organisé et analytique. - Compétences démontrées en résolution de problèmes et/ou de résolution de conflits. - Habileté en communication interpersonnelle, écrite et verbale. - Capacité à travailler de manière indépendante et au sein d’une équipe de soutien. - Capacité de travailler selon un horaire flexible. Benefits - Depuis plus de 60 ans, H&R Block prépare des déclarations de revenus pour des millions de Canadiens chaque année. - Basé à Calgary, en Alberta, nous servons les contribuables dans plus de 1 000 bureaux. - Service Pro de l’impôt à distance et en ligne avec notre logiciel de préparation de déclaration de revenus FVM. - Équipe dévouée utilisant les dernières technologies de traitement électronique et de production. - Préparation de tous les types de déclarations de revenus, y compris individuelles, de petites entreprises, de sociétés, d’agriculture, de camionneurs, de pêche, des États-Unis, de revenus de location et de successions. - Occasion de faire progresser votre carrière au sein de la plus importante marque de l’industrie de la préparation de déclarations de revenus. - Recherche de personnes souhaitant inspirer confiance à nos clients et à nos communautés. - Offrir un service hors pair à nos clients avec les meilleurs talents.