Role Description Relevant d’un Responsable du soutien sur le territoire au sein du centre de soutien, l’Agente ou l’agent de soutien fonctionnel sera chargé d’aider nos bureaux au détail et nos employés sur le territoire en ce qui concerne les pratiques de l’entreprise, les produits et services et les processus internes de H&R Block. - Répondre aux incidents entrants de niveau 1 dans notre système de billet en mettant l’accent sur ce qui suit : - Problèmes de soutien technique (logiciel/matériel informatique/accès au système et logiciel) - Questions fiscales - Questions sur les produits et services - Lorsque nécessaire, mettre à jour et transmettre à l’échelon supérieur les incidents avec toutes les informations pertinentes à l’un de nos groupes de soutien de niveau 2. - Soutenir l’efficacité de l’utilisateur final pour son utilisation des logiciels de l’entreprise. - Aider les pros de l’impôt pour les problèmes avec l’ARC/erreurs TED. - Coordonner et collaborer avec les autres membres de soutien afin de fournir ou obtenir de l’aide pour résoudre les problèmes de soutien. - Communiquer avec les chefs d’équipe (signaler les tendances communes, les occasions de formation, etc.). - Participer aux initiatives d’amélioration continue des services liés au soutien de niveau 1. - Rester au courant de tous les produits et services H&R Block sous la responsabilité de l’équipe de niveau 1. - Autres responsabilités telles qu’attribuées. Qualifications - Excellentes habiletés de communication orale et écrite (français et anglais) - Diplômé du cours de formation fiscale H&R Block avec une note de 80 % ou mieux, un atout certain. - Compréhension et utilisation antérieure du logiciel de préparation d’impôts H&R Block et d’autres logiciels applicables (SIC, LPI, etc.) un atout certain. - Une connaissance intermédiaire de MS Excel et MS Word est indispensable. - Compétences en efficacité organisationnelle permettant d’établir des priorités et de gérer simultanément plusieurs initiatives. - Doit être minutieux, organisé et analytique. - Compétences démontrées en résolution de problèmes et/ou de résolution de conflits. - Habileté en communication interpersonnelle, écrite et verbale. - Capacité à travailler de manière indépendante et au sein d’une équipe de soutien. - Capacité de travailler selon un horaire flexible. Benefits - Depuis plus de 60 ans, H&R Block prépare des déclarations de revenus pour des millions de Canadiens chaque année. - Basé à Calgary, en Alberta, nous servons les contribuables dans plus de 1 000 bureaux. - Service Pro de l’impôt à distance et en ligne avec notre logiciel de préparation de déclaration de revenus FVM. - Équipe dévouée utilisant les dernières technologies de traitement électronique et de production. - Préparation de tous les types de déclarations de revenus, y compris individuelles, de petites entreprises, de sociétés, d’agriculture, de camionneurs, de pêche, des États-Unis, de revenus de location et de successions. - Occasion de faire progresser votre carrière au sein de la plus importante marque de l’industrie de la préparation de déclarations de revenus. - Recherche de personnes souhaitant inspirer confiance à nos clients et à nos communautés. - Offrir un service hors pair à nos clients avec les meilleurs talents.

• Courses will be taught in Spanish. • Bilingual faculty (English/Spanish) effectively communicate in both languages, both verbally and in writing, to support our diverse student population. • Faculty play a vital role in creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. • They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. • Faculty members maintain expertise in their discipline, adhere to APUS guidelines, processes, and methods, and remain responsive to mentoring and coaching that fosters ongoing professional growth. • All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. • In addition, Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire.

Title: Home Advisor Location: Denver, Colorado Full-Time / Hybrid Department: Sales Job Description: About Zero Homes At Zero Homes, our mission is to electrify the world’s homes for healthy and sustainable living. With residential buildings responsible for 20% of national climate emissions, there is an extraordinary opportunity to get homes off fossil fuels, help homeowners save money, and impact decarbonization at scale. Zero Homes is pioneering a frictionless, digital sales and install experience to accelerate the transition to an all-electric future with a category defining software product. We enable homeowners everywhere, with a commodity smartphone, to get high quality advice, actionable quotes, and affordable installations without a single home visit. Our focus is to make electrifying homes accessible, affordable, and delightful. Join our team to help lead the charge and accelerate the energy transition. About the Role & Your Impact You will be leading the charge with our customers, helping them electrify their homes from first engagement through the digital (remote) home energy assessment process. You're a strong communicator with a high attention to detail who feels confident interacting with a variety of people. You have consultative sales or customer success experience dealing directly with customers, and you are comfortable working with technical products (e.g. software, mobile apps, etc.). You're also a fast learner, comfortable operating in ambiguity, and able to juggle multiple tasks at once. We are looking for go-getters who hold themselves to a high standard of excellence - especially when it comes to creating happy customer experiences. You will be joining a dynamic, small team that has great ambitions for scale, and we're looking for similarly ambitious, talented people to join our fast growing team! What You Bring - You're passionate about electrifying homes and working with homeowners to understand their needs and help them purchase electric heating and cooling systems. - 3+ years of sales experience working directly with customers, in either a consultative sales, customer success, or home comfort advisor type role. - You are a perpetual learner and excited to explore the nitty-gritty details of building science and HVAC design. - You are comfortable and confident operation using software tools to manage you workload and interact with customers (e.g. Hubspot, Zoom, phone call apps, etc.). - You are self-motivated, ambitious, growth-minded, and have demonstrated ability to succeed on a fast moving team. - High attention to detail, curiosity, and willingness to research unique solutions for customers Nice to Have - Building Science, BPI-Analyst/Professional, HVAC sales experience - Ability to speak Spanish or other languages to support customers or partners whose native language is not English $100,000 - $350,000 a year This candidate lives within 50 miles of Denver, CO (or is willing to relocate with assistance). In addition to base compensation, this role also includes meaningful equity compensation so successful candidates can participate in our company's accelerating growth. - Equity - Medical and Vision - 4 Weeks PTO + unlimited sick days - Primarily in-office with WFH days - Workstation stipend Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!

Bilingual Care Manager, Telephonic Nurse Location: Remote, Illinois Remote Job:Remote Job: Yes widget:Full time Category:Nursing Humana Job ID:R-421211 Description Become a part of our caring community The Bilingual Care Manager, Telephonic Nurse 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Nurse 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. As a Bilingual Telephonic Nurse Care Manager with FIDE in Illinois, you will play a pivotal role in truly transforming the lives of our members. By providing personalized assessments, ongoing care planning, and expert guidance over the phone, you will help members overcome barriers to care, manage chronic conditions, and connect with vital resources—empowering them to achieve and maintain their best possible health. Your clinical expertise and compassionate support will have a lasting impact, helping individuals and families navigate complex health challenges and improving their overall well-being. Join our team to make a difference, one member at a time. - You will work as an assigned member population in Illinois over the phone performing health assessments, care planning, and education on chronic conditions and any gaps in their health care plans. - You will employ a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. - You will identify and resolves barriers that hinder effective care. - You will ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. - You will navigates multiple systems. Use your skills to make an impact Required Qualifications - Bilingual in English/Spanish - Bachelor's degree in nursing or health Related Field - Licensed Registered Nurse (RN) in the (appropriate state) with no disciplinary action - Minimum of 3 years of clinical acute care experience as a licensed RN Preferred Qualifications - Experience with case management, discharge planning and patient education for adult acute care. - Managed care experience. - Certified Case Manager (CCM). - Prior experience with Medicare & Medicaid recipients. - Experience with health promotion, coaching and wellness. - Knowledge of community health and social service agencies and additional community resources Additional Information - Workstyle: Remote, work from home. - Work Location: Illinois preferred. - Typical workdays/hours: Monday – Friday, 8:00am – 5:00pm CST, occasional flexibility in scheduling may be required to accommodate member needs. - Scheduled Weekly Hours: 40 Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.