• Act as the Functional Lead within an Agile squad, driving end-to-end functional clarity and alignment across stakeholders • Mentor and guide junior Business Analysts, supporting their day-to-day work, deliverables, and best practices • Partner with Product Owners and business stakeholders to refine backlog, prioritize features, and align with business value • Own functional design and requirement quality across the commerce platform, including order lifecycle, customer flows, and integrations • Translate business needs into clear, structured functional requirements and acceptance criteria • Participate actively in Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives) • Serve as the liaison between technology teams and business stakeholders, ensuring seamless communication • Translate technical challenges, constraints, and dependencies into business-impact language for Product Owners • Play an active role in bug triage, root cause analysis, and production support, ensuring accurate functional validation. • Lead and support User Acceptance Testing (UAT) activities including planning, execution coordination, and validation • Collaborate closely with QA teams to ensure test coverage, traceability, and quality assurance • Support regulated pharma workflows, ensuring awareness of compliance, auditability, and data accuracy requirements • Drive continuous improvement in functional processes, documentation standards, and delivery practices. • Ensure the squad meets delivery milestones with strong ownership and accountability • Identifies and applies AI and automation opportunities to enhance business processes and drive efficient delivery.

• Partner with Analytics teams and business leaders to understand emerging trends, identify the most important business implications, and shape narratives around high-impact findings. • Synthesize insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science, connecting findings to broader business strategy, customer behavior, product performance, and company goals. • Create executive-ready communications including decision briefs, presentations, strategic memos, planning materials, and leadership updates. • Curate and maintain recurring insight communications, including weekly and monthly business reviews, executive summaries, and stakeholder updates. • Ensure critical insights reach the right audiences—from the board and executive team to functional leaders and the broader organization—in formats that drive alignment and decision-making. • Develop foundational materials that improve organizational understanding of key business drivers, metrics, customer behaviors, and strategic priorities. • Establish standards and best practices for analytics storytelling, insight packaging, discoverability, and communication quality across the Analytics organization. • Help Analytics teams leverage AI and emerging tools to scale communications while maintaining editorial quality and analytical rigor.

• Support the PO in refining and writing user stories. • Perform functional testing. • Produce artifacts to meet contractual requirements.

Role Description This is a 1-year non-reimbursable assignment. The only compensation for this assignment is the federal salary you are already receiving. - Position: Management and Program Analyst - Series Requested: 0343 - Security Clearance: None - Virtual/Remote: Yes (Camp Springs, MD or current duty station) - This assignment does not confer telework benefits. - Only current, full-time federal employees are eligible. - This is a Detail, not a Developmental Rotation. - Supervisory approval form must be signed. Responsibilities: - Reviews and edits documents submitted for divisional and agency clearance to ensure clarity and conciseness, proper formatting, and compliance with plain language principles. - Assists in drafting internal communications in alignment with divisional plans, goals, and objectives. - Provides input to the Asylum Division's strategic communications planning process. Note: This assignment may be performed from your current employing federal office anywhere in the United States. This assignment does not confer any telework privileges. Qualifications - Possess strong writing and editing skills, with the ability to produce polished documents for senior divisional and agency leaders. - Familiarity with plain language principles and ability to apply them to asylum work product. - Familiarity with SharePoint administration (preferred). - Experience with the clearance process and familiarity (preferred). - Experience, knowledge, and/or interest in political asylum policies and procedures (preferred). Requirements - It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. - Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement. - Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. - Your application will be rated based on your resume. - Please ensure EACH work history includes ALL of the following information: - Job Title (Include series and grade of Federal Job) - Duties (Be specific in describing your duties) - Name of Federal agency - Supervisor name, email, and phone number - Start and end dates including month and year (e.g. June 2007 to April 2008)